I contacted them to find a software solution for managing multiple social media and social marketing at once. Melanie sends me a link to a list of 300. Those I could see did not meet my requirement. They would manage between 1 and 4 social medias so I asked her where was the filter that I know they used to have. She says give me (list of type personal information) and I will send it to all of the companies that have solutions that fit your requirement. I forgot to mention that I had to give her my requirement twice. I refused to give her my personal info and told her I want links to those exact softwares. She throws sales pitches about starts sending me the same link to the list of 300 over and over while I am asking for her manager. I asked for the manager 3-5 times. (I lost count) She never gave me the manager or links to a solution. Instead, after the last request for manager, she blocked me. I tried contacted a different rep, but am blocked from those person too. STAY AWAY! CSRs are not managed at all and require personal information sent to long list of strangers! I have tried and got endless sales/marketing emails/telemarketing calls etc before when I permitted them to give out my info to solutions that they say fit my requirement! AWFUL! Have to be harassed by sales in order to get help!
Hi Laney,
Thanks for your review and for sharing this information. I looked back through our history and was unable to find an employee named Melanie, nor this interaction but I would like to apologize for the negative experience you had with us in 2019. I. I would also like to invite you to come back and try out our new "My List" tool that helps you sort through all the software listed on our site all on your own. You can find it here: https://www.g2.com/assistant
It is designed to take in your requirements, and then make suggestions based on the reviews of your peers and people like you. Hope this helps! Thanks for taking the time to leave a review!
They convince people to write reviews in exchange for gift cards they wont give as promised. Do the math. What kinda company does that?
Hi, Thanks for reaching out. We’re unable to find an account associated with this user name. If you are still in need of assistance, please open a ticket in our help center sharing the email you used to create your account. You can do so here: https://help.g2.com/hc/en-us/requests/new
After several attempts at submitting reviews over several months, and always receiving the "Unfortunately..." emails. I deleted my account and will never go back. They do follow through with the gift card sometimes, like on the first time you submit a review. This is to "hook" you so that you will at least submit another. But it has been my experience that subsequent ones submitted rarely, if ever pay out. They always say that they need you to validate something, but never give you someone to talk to or never provide any further information. The review process is also laborious and takes way more time than they state. This site is a big waste of time and unless you like getting taken advantage of, you don't need to go there.
Hi, Jason,
Thanks for reaching out. We apologise for the inconvenience caused. We are sorry to hear that you deleted your account and we are unable to find an account associated with this user name. Please provide the email you used to create your G2 account so I can look into this further and help you in the best way possible. Feel free to reach out to us by opening a ticket in our help center here: https://help.g2.com/
Overview
G2 has a rating of 1.5 stars from 25 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with G2 most frequently mention and gift card. G2 ranks 2017th among Software sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alex, Thanks for reaching out. We’re unable to find an account associated with this user name. If you are still in need of assistance, please interact with Monty our chatbot https://help.g2.com/hc/en-us who will guide you on the next steps to dispute it.