I signed up a day ago. My bank flagged the charge so I had to call and say that I did authorize the charge. I have been trying to cancel for more than 48 hrs now. I've sent multiple messages and called. I am put on hold every time but when it gets to 20 minutes. The call disconnects. This is awful. There are other reputable companies out there. I should have done more research. I will be canceling through my bank.
My bank put original charge under dispute. G-Plan was unable to reprocess when I called. It required call, e-mailing link for me to reprocess but it was only part of payment, and then a manager to reprocess. The doctor did not show for first scheduled appoint bcse of this billing issue and there was no cancellation e-mail. I had to contact them to find out why. Rescheduled and the doctor didn't show for second interview and again no cancellation notice. They also double billed me for the g-plan directly against my credit card which is on file. After 2 no-shows, about 8-10 contacts, and over billing directly to credit card, I am cancelling. Save yourself time and headache - avoid this company.
I was offered to buy one book, but just a minute later after paying for the book they charged me with annual fee for some weight loss plan!? I never agreed to that. I disputed charges to my bank, but never got back funds. It was on My 17.2022. This year on the same date they are charging my credit card again even though I locked the card because of them. I am disputing charges again, I am so angry at them and my bank too. They are criminals, never responded to may cancellation or request to refund funds.
Box of food arrives broken with contents spilling out and expiring in the heat. You can't simply cancel online. Couldn't get in touch with customer service rep to cancel for 2 weeks. She refused to cancel my subscription and kept offering other options. I've now finally canceled but continue to receive boxes and get charged. Biggest scam I've ever met.
Ok, so I became caught up in the spiel, but before I pressed the process button, I looked to see if this was a one time purchase or a subscription. They did not mention anything regarding any ongoing charges...until after the process button was clicked and THEN they tell you about ongoing charges and jump start fees. I promptly cancelled my account. If you cannot be transparent regarding fees/charges, then we cannot do business. Of course when you go to cancel, they run you around stating that you cannot cancel online but you have to call, and once you call they tell you that waiting times are longer than usual and then switch you to a message bot. Stay away from this company.
Read the sign up carefully. They have a check mark on the form that says it will be billed monthly. I got ill when I joined and they kept emailing me and kept emailing back asking to postpone till I was better. I did not use the program at all and they said online that they will refund the one payment but not the first payment. Now days $40 is lots of money to everyone. SCAM SCAM Scam. Companies that turn it into monthly billing are scammers and just make $40 dollars for nothing at all. I think I have learned my lesson. Now. Will call my credit card company for the first $40 and see what happens
I signed up for this plan at $78 then was charged nearly $300. As soon as I noticed the charge (the next day) i cancelled and requested a refund and was told no because the plan i signed up for was discounted and Exempt from the 100% money back guarantee refund they offered per "Sheldon" that was listed in their site
I signed up for the pro-plan. It was stated in the policy upon signing up, that there is a 30 day money back guarantee. It was under 24 hours of signing up that I realized that the plan and the app where horrendous. I had to call consistently, every hour, for over 2 days to get a hold of someone on the phone, Octavia was her name. She told me that I could not get a refund because I received a new member discount. This was NEVER mentioned anywhere in there refund policy. Steer clear of this company. They are a bunch of cheats. In fact, The better business bureau has received so many complaints, that this company has been downgraded to "unaccredited" with a grade of "F"
They told me my weight loss would be easy for my body type. Once I signed up it was changed to difficult. They have also tried charging my ccard hundreds of $$ I did not authorized. They don't answer phones or return emails to help you.
Beware! I wouldn't give them any stars if I could. Don't give them the time of day! My bank issued a fraud alert the minute I placed the order and they were sure Right! Oh my goodness! They put money back guarantee on everything but when you decide to cancel a minute later all of the sudden oh the pills you ordered that you thought were only $35.00 are actually $135.00; oh and by the way the order shipped even though I cancelled it and surprise it isn't refundable! Just put SUCKER across my forehead because there is one born every minute.
I purchased this plan after watching a very long video and purchase the one that was just to try for one month. I then saw that they had charged my card 200 and something dollars and I am mediately called back and they said because I asked for a refund on a text and he text back that that they did not give refund because it was a discounted offer so beware of this plan I have nothing to show for my 200+ dollars
Paid for the trial and they tricked me with a "one-time" offer to upgrade, so I did. Well once you upgrade, your money becomes non-refundable but they dont tell you that. So when I downloaded the program and the app didnt work, I tried to get a refund the very next day, they wouldnt because it's in their policy, how convenient. But HEY, they gave me an extra month free so that I can NOT use the app for an extra month.
The app freezes, crashes, and cuts off numbers. As shown in the photo, I only eight 15 lbs and am 2% body fat. Wow!
I wish I had looked at the reviews for the company before buying into anything. I only purchase a $39 app and next thing I know I'm being sent bad food products and being billed for a Pro Plan. There is zero customer support as they will never allow you to speak with anyone nor do they respond to any emails or chats. This is all ran by AI which is useless when a customer is trying to get information. Horrible Horrible Horrible, did I say Horrible.
Once you sign up you absolutely can't cancel. They don't respond to phone calls or emails. Do NOT give this company your business or your credit card information! Four voicemails and multiple emails have all been ignored. They are a scam and just want to sell fake supplements.
Purchased the G-Plan as advertised for 39.00. Nowhere did it advise it was in USD. Nowhere did it advise it was a monthly subscription. Sent an email to confirm it was CAD $ and not monthly. By the time they responded it was past the 6 hour window to cancel with a refund. Misinformation is the same as a scam as far as l am concerned.
I was looking thru the site and decided to do the 39.00 plan once you agree to the 39.00 you are taken to another page to offer extra bonus plan and products you can't get out of that page i clicked no thank you and you still can't leave page, I never excepted or agreed to any products or other plan within 5 mins my credit card company alerted me of a 289.00 charge for g-plan tagged as a fraud alert, I called them immediately I was able to stop the payment and cancel my card to get new one don't do this.!
04-16-2022
I subscribed over a year and a half ago and then attempted to cancel 3 times via email and when it finally went thru I asked for a refund despite having proof that I emailed them numerous times, yet they issued no refund. Complete rip-offs
I should have read the SCAM reviews before I made an impulse purchase from their IG ad.
I only purchased a report (single charge), but once they had my credit card, I saw they charged me for the works. 5xs more than I authorized. Then I could not reach them to correct the error or cancel the unauthorized subscription. I had to report fraud with my bank and close my credit card to stop further charges.
Scammers
BEWARE! I didn't even click on a subscription and they still charged me $288, I called them right away and they won't refund. I disputed this scam with my credit card company. If you enter a credit card number they will charge you whatever they want without permission! DONT DO IT!
Signed up for g plans two weeks ago for the charge of 129. After signing up they continuously charged me for things not mentioned on the purchasing page! Meal prep and some nasty protein powder I don't want and never asked for. Nor did I ever willingly order! Extra charges totaled 300! Not including the 129 fee! They only offer partial refunds even though you never authorized the other charges. They make you send the things you never ordered in the first place back to them and on top of that charge you a restocking fee for wanting to return them for the money they stole! Lol. They are f*cking thieves and it's a big scam! Don't do it. Customer service is incompetent and will gaslight you too! Don't bother!
Answer: Agreed! Very POOR customer service. Nice but dumb. I haven't gotten to the refund stage yet... will let you know how that goes...
Answer: I'm going to file in small claims just for the principle.
Answer: That's exactly the same problem I found. Their response was the packaged meals meet diabetic guidelines. But, that means you have to spend more money to buy their packaged meals. More money? What a concept. It's deceptive from the beginning. I can't believe nobody's sued them. There should be a class action suit against them. This is the first time I personally have run into a company that has an F rating with the Better Business Bureau. They have been rejected by the Better Business Bureau. You've got to be pretty bad to get to that point.
G Plans has a rating of 1 stars from 257 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with G Plans most frequently mention credit card, customer service and better business. G Plans ranks 320th among Weight Loss sites.