This company is an absolute fraudulent company. What they advertise is not what's delivered. Customer service is non-existent. They claim to have chat support, but you're chatting with a Bot, not too different than the actual live representatives. I subscribed to the plan for what I believed to be$129.00 with a money back guarantee. Complete crap! They charged me 129.00 +overcharged $229.00 + 13.99 for that. I did not book the appointment and it automatically booked because the application is flawed. I get multiple emails confirming this doctor appointment. They already had my Credit card number from the initial 129.00. My bank reached out to me via text to verify the 129.00 charge, which I confirmed it was fraudulent since I now understood how this company tried to steal money from me. That charge was declined by my bank ( thankfully), but now I'm seeing the 229.00 charge + 129.00+ 13.99. I emailed Jeffery after multiple attempts to just get an admission of guilt from them because they were giving me the run around about the credit "Jeffery" the original rep who canceled the program confirmed that he canceled the program, but could not refund the doctors appt even though I haven't seen a doctor. This is after he said he would email/ call me. I had to reach back out to him after not hearing back. Prior to receiving this email I spoke with another female rep who said she was putting in a request to get the doctors appt canceled and requesting a credit, but I knew it was a lie because she refused to provide a confirmation on the phone. She claimed that she couldn't hold on the line for a confirmation because apparently the credit was coming from a supervisor. You know the nonexistent ones.

Although Jefferey never emailed me back and I had to reach out for an answer, he provided me with what I needed in writing. I call cs back immediately after getting his email response and the IVR says no one is available to take my call, which was bull because it was during business hours. I called again and guess who answers? Jeffery! I asked to speak with a supervisor but Jeff claims none was available. Now Jeffery is now bolder, because he goes on to tell me how it's clear on the website that it's 129.00 and the rx isnt included, and when I say "well it says money back guaranteed" he proudly says if you (complete the program) it says it's money back and if "we" other customers overlooked it that's on us. I'm disputing the charge with my bank, but if anyone is interested in filing a class action lawsuit against this company let me know because I am taking legal actions. I don't care if it's 360.00 + 13.99 it's the principal. Jeffrey also went on to tell me that if you schedule a doctors appointment with the doctor and you cancel you're charged a fee which is never been the case. Since Doctors don't steal your money especially when you cancel something immediately.

They purposely set it up this way and confuse you with all of the emails in hopes that you overlook it. They won't reach back out and they pretty much steal… like literally (they steal) I don't even know how they are able to have a website and they haven't been reported. These comments our way to consistent. It's one thing if you see maybe one to two comments but the fact that everybody has had the same experience with this organization says a lot. They need to be stopped. I would recommend reporting them to the Better Business Bureau ASAP. After my bank, next my lawyer, next BBB final will be court! This was a very traumatic experience. Stealing from people who are looking for help is pretty low…

SCAM thieves, stay the %$^& away from this company.

The first thing is that all positive reviews you see are fake. They are being harvest in india, they pay people to write good things to try to outweigh all the bad and real reviews to prevent other customers from being scammed.

They overcharged me original price displayed on their website was $68 (€63) to my surprise, my invoice reflected a todo rcharge of 106.79 EUR, whereas the original price displayed on your website was $68 (€63) for 3 months.

This represents an exorbitant 70% increase in the amount I agreed to pay. It is unacceptable and frankly, it appears to be a deliberate attempt to defraud customers. They are literally scamming people, I never gave you the right to charge my credit card with the amount you charged me, that's fraud.

As soon as I saw the charge in my credit card stateme r I promptly reached out to their customer support team upon noticing the excessive charge, I received no response for nearly 20 days. This lack of communication is utterly ridiculous and unprofessional.

I want to clarify that signed up for a 3months and 3months only offer and you intened to keep charging me every 3months where the plan was limited for 3months only.

When customer service replied they completely ignored the fact that I overcharged, they flat ignored you scamming me and on top of that your customer service agent told me that you couldn't issue a refund because I had signed for an add-on.

I did not sign up for any additional add-ons; I specifically enrolled in G-Plans Pro. The website clearly states that the Power plan is an optional add-on, which I did not select, again I signed up for G-Plans Pro not Power plan.

As mentioned before I signed up for a 3months and 3months only offer and you intened to keep charging me every 3months where the plan was limited for 3months only, they intended to keep charging me every 3 months even If i had signed up for a one time period of 3 months.

Also the meal plans provided by G-Plans Pro do not align with the promises made regarding customization according to metabolic types.

According to the metabolic test results they provided, my metabolism was identified as fat and protein efficient.

However, upon reviewing the breakfast recipes for the whole first month included in my meal plan, it became clear that approximately 95% of them contained around 50 grams of carbohydrates.

Such a high carbohydrate content contradicts my metabolic type and renders the meal plan unsuitable for my specific needs. And this goes for the whole first month, I checked the recipes for several weeks and they didn not change.

What they write about the shift on the recipes is simply not true. They have a bunch of recipes that you keep repeating and the macros are exactly the same no matter what week is.

G-Plans failed to deliver on its fundamental promise of providing personalized meal plans aligned with individual metabolic types. They made unauthorized charges to my credit, they overcharged me 70% for a service.

Given the egregious mishandling of my subscription and the lack of adherence to the services promised, I contacted at least 10 times via chat and email to rectify the situation, every single time I got a canned answered ignoring everything I've written here.

It is disheartening to see the way how this company operates, disregarding customer concerns and failing to honor its commercial promises.

Despite the negative reviews I came across prior to signing up, I decided to give G-Plans a chance.

Unfortunately, my experience has been far from satisfactory, and I regret my decision to trust this company. The manner in which you conduct business is not only unprofessional but also abusive towards customers.

I intend to make their actions known to others who may consider using your services, and I will take appropriate actions to ensure that you do not continue to scam customers in the future.

I rarely write reviews or post anything online. It has to be something amazing or something absolutely terrible for me to post something on the internet.
So here we are. (Apologies in advance for the very long review)
I wrote a review about G-Plans on TrustPilot a few months ago. According to their website, "G-Plans is the first all-encompassing online nutrition program that creates customized meal plans based on a user's metabolic body type". Sounds great, right? I took the quiz, found out my metabolic body type and continued through their system to see what I could do to lose weight. It seemed convenient, legitimate and fairly simple. Then it all changed when we got to the purchase screen. Bright colors, videos and a stop watch glared at me in the face until I made a decision on which plan I wanted to sign up for: month by month or yearly. And wouldn't you know it, you can save SO much money if you subscribe to their year-long program. I thought, "well if I save all this money and stick to the yearly plan, maybe it will keep me on track to stay with the program and lose the weight!" As soon as the large sum of money left my account, I knew I made a mistake. So I went back to look at the cancellation policy. Wouldn't you know it, you're only allowed to cancel if you signed up for their month to month program. Awesome. So I gave it a fair shot, tried to use the app and take advantage of their meal plans, but none of the recipes or meal options really fit my lifestyle. I'm not one for a lot of vegetables, so I hoped they would be able to make me a specialized plan that avoided the ones I don't like. When I messaged customer service about the long list of vegetables and ingredients that I didn't have access to, they gave me some bullcrap response and moved along. WASTE of my time and money.
After I posted my review to TrustPilot, someone from G-Plans customer service emailed me within the month explaining why I was wrong. (Hi Steve from Gplans!) I have a hard time believing that my experience and opinion is incorrect, even if I did fall for their marketing tricks.
This morning, TrustPilot emailed me saying they were taking down my review because G-Plans flagged it for being "defamatory". (See image) DUH. My hope was to veer people away from them, so why wouldn't I share my experience and honest opinion? Isn't that what reviews are really for? Especially when I've read a SUBSTANTIAL amount of reviews since that seem to have the same storyline. Are they going to flag everyone's reviews until they "reestablish" a "good" reputation? In MY OPINION, it appears they didn't have a reputation to ruin in the first place. Which in hindsight, is my fault for not looking at reviews before I put my name in their system. So I guess I was wrong there.
When I clicked the link from TrustPilot to "fix my review" only a few hours after they had sent it, it had conveniently expired. In my original review, I wrote that G-Plans was a "JOKE and a SCAM". So let me explain: it's a JOKE because of how laughable and ridiculously SCAMMY the videos and marketing tricks are. Having a degree in marketing, you would have thought I would have known better. But like many others, I have struggled with weight for a long time and I am constantly looking for ways to shed the pounds. They take advantage and feed off of people who are desperately looking for a way to change their lives.
In my last review, I didn't have anything positive to say because I didn't have a positive experience. They use pressuring marketing tactics with time clocks and a "trusting Dr. CEO" who has weird cheesy videos for every option you may choose. Super "personalized". When I could finally "cancel", they gaslighted the crap out of me. First they give you options to click for why your cancelling, then the trusty "Dr. CEO" comes up again with another weird cheesy video giving you discount options to stay… Only after he sits there chuckling and saying something along the lines of, "Well of course it didn't work for you! You were doing it wrong!" LOL.
If you are reading this and truly want help losing weight, don't fall for their advertisements and marketing ploys that hide the fine print. Talk to a legitimate nutritionist who will actually help you find the right foods to eat for your body.
They can try to take down as many reviews as they'd like, but that doesn't change how they take advantage of people who are looking to become the best version of themselves. Steer clear of G-Plans. The only thing they have done for me is cost me money, time, and lots of headaches.