Funchatt

Dear Gary,

We are deeply sorry to hear that you are not satisfied with our credits system. However, we would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those.

Also, we provide you with 24/7 support on our platform, so in case of any questions or misunderstandings you may contact us right away via support@funchatt.com and we will be glad to resolve your issue.

Let us know if you have any questions, we will be glad to help you!

Best regards,
Funchatt Support Team

Dear Customer,

Thank you for your comment on our website!

We do realize that some of our features might seem too expensive for you. However, we would like to emphasize that our main purpose of the customer’s safety on the platform. From our side, we try our best to prevent any unpleasant experience of our customers and verify profiles before posting them on the website (such members have a label "Trusted User" on the website, who confirm their registration with the documents and check background).

Also, we always consider any suggestions from our customers and constantly improve the website for a better user experience. We have big plans to develop our project and our technical specialists try to come up with the best new features to help you avoid any difficulties in communication with your pen friend.

Moreover, our support department working 24/7 is always ready to take care of any issues you could come across. We really try hard and hope to make our efforts justified for our customers as well as your investments!

Nevertheless, if you have some questions about the website or problems using the platform, you can contact us at support@funchatt.com.

Best Regards,
Support Team Funchatt

Dear Salvadore,

We do appreciate that you found some time to leave your review.

Thanks for sharing your opinion with us, it definitely helps to improve the service we provide.

Kindly note, that you can easily browse profiles for free. However, in order to view personal photos or chat with our validated members, you will need to be a paid member and purchase credits. You can choose among various packages and try the cheapest ones in order to understand how our project really works.

Kind regards,
Funchatt Customer Support

Dear User,

Thank you for taking the time to share your feedback.

To simplify transactions, we currently process payments by card. However, we recognize that there may be other payment methods that are more convenient for certain customers and we welcome your feedback on how we can improve our service.

Don't hesitate to contact us via support@funchatt.com if you need help, we'd like to look into it and make things right for you.

Best Wishes,
Funchatt Customer Support

Dear Dagan,

Thank you for leaving this review!

It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those personally. At the same time, you may easily use the website without being distracted by extra advertisements.

We always provide high-quality support services for our members. Every query is carefully reviewed by our moderation, financial or technical departments. Our customer support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers.

There are multiple options to reduce your expenses and use the platform in the most efficient way, please contact us via support@funchatt.com and we will be happy to help you.

Best Wishes,
Funchatt Customer Support

Dear Josh,
Thank you for taking the time to express your thoughts and share your feedback with us!

There are many good-looking members on the platform. Living in the social media age, you can't always tell where it is the natural beauty and where it is a great make-up, light and professionally taken photos. It is only natural for every member to try to present himself/herself in the best way possible.

Trusted member's profiles are verified twice. Firstly, our Affiliate Partner gathers and verify personal background information, ID, and other documents of the member as well as upload verification video where the member gives her/his consent to use our Website. The second step of verification procedure is held by our Moderation Team. In order to verify the identity, we ask the following: A valid passport/national ID document; A verification video where the member, holding his/her ID in hands, declares the current date and confirms that he/she wants to use the service. Double verification helps us to make sure that all members registered on the Website of their own free will. If we have doubts about the authenticity of documents or their consent to be registered on our Website, we take steps to verify these documents (e.g., ask to re-submit them, ask for additional documents or explanations, etc.). Should our verification standards had not been met, we decline registration on the Website.

We’re here for you anytime.
Contact us via support@Funchatt.com if some questions pop up. We will be glad to assist you.

Many thanks,
Funchatt Customer Support

Dear Papi,

Thank you for bringing this to our attention. We apologize for the negative experience you had while using our platform. At FunChatt, we strive to provide a quality experience to all our users.

We would like to inform you that all trusted users on our platform are independent individuals who are free to choose how they interact with users. However, we do not condone any behavior that violates our community guidelines, and we take such incidents very seriously.

We would like to offer you the opportunity to reach out to our customer support team at support@funchatt.com for further assistance. We hope to regain your trust and provide you with a better experience in the future.

Best Regards,
FunChatt Customer Support