FruitBouquets.com

I purchased a fruit bouquet from.1-800- Flowers for a,friend who had surgery, to the tune of $118.00 total. I ordered early on a Thursday, to be delivered on Friday. Long story short: it was never delivered. I called every couple of hours to check on the status after it never got delivered on Friday. After many false promises, and begging customer service rep requests over the next two days " to give us another chance", late sunday night I demanded a refund. ( of course that took some serious demands on my part, and at the end of the call, i got the robot- likeI " we hope you enjoyed your experience with 1-800- flowers" You've GOT to be kidding!)) I truly do not know what is up with this company. The ironic part is i thought i ordered from Edible Arrangements. Their site looks exactly the same. My bad...incidentally, i explained numerous times that i did not want an 8pm delivery as my friend had surgery and did not want to disturb her at that later hour. Also, the delivery was in Florida. Hardly wanted a fruit basket sitting there all night. After calling my friend to tell her i had tried to do a nice gesture for her she informed me the company had called her at 10 p.m.to see if she could accept the fruit basket! Wait, WHAT?! They obviously woke her up and then PUT HER ON HOLD! So in a nutshell, not only did the basket not get delivered, now they're calling and disturbing her when she needed her sleep. Argggggg... I plan on calling tomorrow to blast them. What a bunch of bumbling idiots! Again, DO NOT USE THIS COMPANY. (Assuming you want ifruit/ flowers actually delivered) This is my first review, ever...that's how put off I am!

I ordered a fruit bouquet for Mother's Day and was told it'd probably get delivered a day before (spoiler alert: it didn't). It never arrived on Mother's Day either, I got a false "delivered" notification to which they said "We do that just because it's a busy holiday" and by the end of the day when it still didn't show, I was told it would arrive "as soon as possible" to which I assumed would be the next day (the 15th) and it never did. Then I was told it would arrive the day after (the 16th), but by then I didn't want it, just wanted a refund, to which they refused and said I had to accept the delivery. I spoke to about 4-5 different customer service agents and still, they refused to give me my money back and were forcing me to accept the delivery. The item did arrive on the 16th, they left it on my doorstep when no one was home (which a signature was required and the weather was sweltering), therefore the item was ruined and not consumable. Unfortunately, I used Klarna to pay for this item and Klarna won't back me up on my claim even with all the evidence to prove it so they're forcing me to pay. DON'T USE THIS COMPANY USE EDIBLE ARRANGEMENTS INSTEAD

Part of this purchase was my own fault: I ordered off this site thinking it was Edible Arrangements and then after noticing that my order never arrived I saw that this is a knock off website.

I orderes a fruit bouquet for my mother on May 3rd for mother's day (May 9th), and I set the actual delivery date to May 8th in anticipation of a late delivery. Now it's May 13th and I haven't received any updates on my order and it still hasn't arrived. I'm starting to think I just lost $75 on an overpriced bundle of fruit that I could have bought and made myself in a couple hours.

If my fruit bouquet ever sees this message: please come home, we miss you and my mother is worried about you.
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Update:
I called customer service on May 15th, a week after my bouquet was supposed to be delivered. The first representative I got sounded like they might have been in a foreign call center, however she said the background noises resulted from working from home. That call dropped unexpectedly before I could resolve the problem.

I called back again after the call dropped and got a second representative. After going on hold a few times and being offered coupons for the inconvenience, they offered to second me chocolate covered strawberries in place of the $75 fruit bouquet I originally ordered. I'm definitely losing money on this order, and I don't intend on giving them any more of my information just in case this is actually a scam.

Long story short: Only order fruit bouquets online from Edible Arrangements and double check, no, triple check that you're on the Edible Arrangements website. Better yet, just go into your local grocery store and see if they make fruit bouquets locally.

Do not use this company! I ordered for my daughter 1 at Mother's Day and never receive they lied and said that there was an attempted delivery and there was not when calling the 800 number it sent me every where South Africa is the one I remember the most. I explained that there was never an attempted delivery and they argued that there was I got hung up on when asked to speak to a supervisor I talked to 5+ ppl and not one of them knew what they were talking about. One even stated that my delivery was on the way but that I could go pick it up from the shop called Sharis Berries. I told them how am I going to pick it up if it's on the way! 89.00 for some chocolate dipped strawberries. Long story short I never received my order and it ruined my surprise from my daughter and her first Mother's Day. I would stay clear of this company very unprofessional and unreliable! And most of all not knowledgeable about anything. I asked a supervisor when I finally got to speak to one who he worked for because it sounded like a huge scam he said 1800 flowers then he said Shari's Berries we argued over this as well he stated the Shari's Berries was a sister company and since my order was with them that's who he worked for he never once said anything about the Fruit Bouquet that I ordered from LITERALLY NOBODY WITHIN THE 800 NUBER I CALLED KNEW ANYTHING! I asked for the number to Shari's berries and they stated they could not give the number because the client did not give customers the business number it all went through them! Moral of the story be careful where you order when ordering online. And ALWAYS ALWAYS read the reviews my biggest mistake! If I could write a review with no stars I would this company does not deserve even a half star!

I ordered a fruit basket for my wife while I was away, basket never showed up, refund is taking over a month to receive! Never ever again DO NOT BUY!

I placed an order to be delivered to my 80 yr old mother the day before Christmas. On that day I get a phone call stating they tried but no one was home. Which then I called and just as I thought she was home! Was promised they would deliver later in the day up until 8 pm well at 8pm it still hadn't be delivered so called and was advised it would be delivered on Monday the 27th! On Christmas day I get another call telling me again she would get it on the 27th. I then ask for a Supervisor (which I never talked to) and stated they needed to make this right as it was their mistake not ours. So then was advised I would be refunded for shipping, mine you shipping was free! Then I get a call at 5 am on Sunday for them to tell me again it would be delivered on Monday! Then I get another phone call from them at 6 am and when I say hello 2 times they hang up. So I call back and ask for a Supervisor which then was placed on hold for for 5 minutes then hung up on! So called back again and asked for a Supervisor which I never got! Spent another 45 minutes on the phone and was told if they refund me my mother wouldn't get it item! Beyond pissed off now I asked to speak with a supervisor again... which never got! I then explained to the agent on the phone this whole experience has been unacceptable and something had to be done! None of this was mine or my mothers fault so as a company they needed to make this right! I asked for at least a partial refund and for my mother to still get her item! Again on a very long hold which I do have to say their holds times are outrages! But she finally came back and said they were honoring the partial refund and my mother getting her item Monday! I am a Supervisor in a call center and this defiantly wasn't a first call resolution as it could have been! This company is trash and has a lot of work to do to improve and starting with the agents they have on their phones!

I ordered 2 dozen strawberries covered in chocolate, rainbow swirl. With 20% discount I paid $120 and it was for a birthday celebration. When I got the pictures of what was delivered I was in complete shock. What a disappointment! They ruined my surprise and it was a horrible presentation. See photos of what was advertised and what was delivered and you'll decide for yourself. I will never order from them again. A complete fraud.

I ordered a large fruit bouquet for my son's birthday. It was delivered in the window of time promised but it was significantly smaller than the photo on their website. I paid more than $100 for $20 worth of fruit. Very disappointing!