• FrontpointSecurity

FrontpointSecurity

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Overview

FrontpointSecurity has a rating of 2 stars from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. FrontpointSecurity ranks 111th among Home Security sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
How would you rate FrontpointSecurity?
Top Positive Review

“I found front point security system to be more on par...”

Ben I.
10/20/13

I found front point security system to be more on par with ADT than with comcast xfinity home protection or AT&T digital life home security. Here is is what I found out. 1. front point security has cellular signal instead of relying on the internet. I know comcast wants us to believe the internet will always be on but my internet has failed many times. 2. front point security does NOT have window break detectors, they can sense if the window opens, but I do not believe they carry the specialized sensors that detect window breaks using vibration or pressure changes. 3. They do not have free equipment like comcast or AT&T. 4. Monthly fees are about the same as ADT, comcast and AT&T in the long run, but right now comcast has deals as low as $20 per month with free equipment and free installation. I would have given front point security a full 5 star rating but their price is so much higher than the competition it is tough to do that.

Top Critical Review

“DON'T TRUST FRONTPOINT”

Taylor F.
8/19/22

I HAVE BEEN TRYING TO CANCEL MY FRONTPOINT SUBSCRIPTION FOR 2 YEARS NOW! THEY HAVE CONSISTENTLY HARASSED ME, CALLED MY FAMILY MEMBERS AND RANDOMLY CHARGED ME AFTER I HAVE REQUESTED TO BE UNSUBSCRIBED FOR SEVERAL YEARS. I HAVE EMAILED AND CONTACTED THEM, AND SPOKEN ON THE PHONE SEVERAL TIMES TO MANAGERS AND STILL THEY WILL NOT CANCEL MY SERVICE AND CONTINUE TO HARASS ME AND MY FAMILY. WE THOUGHT WE WERE FINALLY DONE WITH THEM LAST YEAR, BUT NOW A YEAR LATER THEY HAVE STARTED TO CHARGE MY CARD AGAIN, AND ARE CALLING MY FAMILY EVEN THOUGH WE HAVE NO AGREEMENT WITH THEM! STAY AWAY FROM FRONTPOINT, UNLESS YOU WANT YOUR MONEY STOLEN!

Reviews (3)

Rating

Timeframe

Other

Thumbnail of user keithf573
1 review
0 helpful votes
August 2nd, 2023
Verified purchase

They have terrible customer service, the service works half the time and it's impossible to cancel!
Customers of frontpoint, YOU HAVE BEEN WARNED!

Thumbnail of user taylorf237
1 review
0 helpful votes
August 19th, 2022

I HAVE BEEN TRYING TO CANCEL MY FRONTPOINT SUBSCRIPTION FOR 2 YEARS NOW! THEY HAVE CONSISTENTLY HARASSED ME, CALLED MY FAMILY MEMBERS AND RANDOMLY CHARGED ME AFTER I HAVE REQUESTED TO BE UNSUBSCRIBED FOR SEVERAL YEARS. I HAVE EMAILED AND CONTACTED THEM, AND SPOKEN ON THE PHONE SEVERAL TIMES TO MANAGERS AND STILL THEY WILL NOT CANCEL MY SERVICE AND CONTINUE TO HARASS ME AND MY FAMILY.

WE THOUGHT WE WERE FINALLY DONE WITH THEM LAST YEAR, BUT NOW A YEAR LATER THEY HAVE STARTED TO CHARGE MY CARD AGAIN, AND ARE CALLING MY FAMILY EVEN THOUGH WE HAVE NO AGREEMENT WITH THEM!

STAY AWAY FROM FRONTPOINT, UNLESS YOU WANT YOUR MONEY STOLEN!

Tip for consumers:
STAY AWAY. THEY WILL STEAL YOUR MONEY AND NOT CANCEL YOUR SERVICE, EVEN AFTER YOUR CONTRACT IS UP.

Products used:
Security System

Service
Value
Shipping
Returns
Quality
Thumbnail of user beni165
1 review
1 helpful vote
October 20th, 2013

I found front point security system to be more on par with ADT than with comcast xfinity home protection or AT&T digital life home security. Here is is what I found out. 1. front point security has cellular signal instead of relying on the internet. I know comcast wants us to believe the internet will always be on but my internet has failed many times. 2. front point security does NOT have window break detectors, they can sense if the window opens, but I do not believe they carry the specialized sensors that detect window breaks using vibration or pressure changes. 3. They do not have free equipment like comcast or AT&T. 4. Monthly fees are about the same as ADT, comcast and AT&T in the long run, but right now comcast has deals as low as $20 per month with free equipment and free installation. I would have given front point security a full 5 star rating but their price is so much higher than the competition it is tough to do that.

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