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FrontpointSecurity

How would you rate FrontpointSecurity?
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California
1 review
1 helpful vote
Follow Ben I.
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I found front point security system to be more on par with ADT than with comcast xfinity home protection or AT&T digital life home security. Here is is what I found out. 1. front point security has cellular signal instead of relying on the internet. I know comcast wants us to believe the internet will always be on but my internet has failed many times. 2. front point security does NOT have window break detectors, they can sense if the window opens, but I do not believe they carry the specialized sensors that detect window breaks using vibration or pressure changes. 3. They do not have free equipment like comcast or AT&T. 4. Monthly fees are about the same as ADT, comcast and AT&T in the long run, but right now comcast has deals as low as $20 per month with free equipment and free installation. I would have given front point security a full 5 star rating but their price is so much higher than the competition it is tough to do that.

Date of experience: October 20, 2013
Hawaii
1 review
0 helpful votes
Follow Taylor F.
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DON'T TRUST FRONTPOINT
August 19, 2022

I HAVE BEEN TRYING TO CANCEL MY FRONTPOINT SUBSCRIPTION FOR 2 YEARS NOW! THEY HAVE CONSISTENTLY HARASSED ME, CALLED MY FAMILY MEMBERS AND RANDOMLY CHARGED ME AFTER I HAVE REQUESTED TO BE UNSUBSCRIBED FOR SEVERAL YEARS. I HAVE EMAILED AND CONTACTED THEM, AND SPOKEN ON THE PHONE SEVERAL TIMES TO MANAGERS AND STILL THEY WILL NOT CANCEL MY SERVICE AND CONTINUE TO HARASS ME AND MY FAMILY.

WE THOUGHT WE WERE FINALLY DONE WITH THEM LAST YEAR, BUT NOW A YEAR LATER THEY HAVE STARTED TO CHARGE MY CARD AGAIN, AND ARE CALLING MY FAMILY EVEN THOUGH WE HAVE NO AGREEMENT WITH THEM!

STAY AWAY FROM FRONTPOINT, UNLESS YOU WANT YOUR MONEY STOLEN!

Date of experience: August 19, 2022
Massachusetts
1 review
0 helpful votes
Follow Keith F.
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Worst customer service, impossible to cancel!
August 2, 2023

They have terrible customer service, the service works half the time and it's impossible to cancel!
Customers of frontpoint, YOU HAVE BEEN WARNED!

Date of experience: August 2, 2023