FreshwaterSystems

I specifically ordered a 120v u. V. filter. It was clearly on my order. They sent me a 220v by mistake. It was a European style plug. I had to spend time emailing, Fedex-ing the 220v part BACK, before they would send the PROPER, originally ordered part to me. Hence the EXTRA delay. I was installing this for a customer of mine. They ALSO were not happy with the delay. I will not use FreshwaterSystems again. There are many other choices for hardware out there. But, good service is notably in short supply.
Remember the old business axiom: Make one person unhappy--then multiply that by 10.

I've used FreshwaterSystems RO products for several years. About three years ago I bought a four stage system for my mom, installed it, and she has used it for about three years. All was well until dirt got into the water system while workers were hooking up the water to a neighboring house. The dirt got into her RO system. The storage tank was then full of mud, and all the filters (including the membrane) needed to be changed. Kenneth concurred with everything I suspected. He got me better than expected pricing on a storage tank and a replacement filters kit. I reconnected all parts, sanitized the lines, flushed the system, installed the filters, refilled the system including the storage tank, waited three hours, and drained everything before letting it refill. Mom is so happy to have her RO back! Oh, by the way, mom is just over 90.

We ordered the wrong bulb and returned it. While we were waiting for confirmation that they received the return, we ordered a new bulb. It was not at the same time so we were told we had to pay the restocking fee. When ordering the second bulb, we only had our units model number. The fresh water customer service rep looked up the bulb for our unit. He assured us this was the appropriate bulb for our system. The bulb came and again was incorrect. We ordered yet another bulb and were charged the restocking fee again. Not to mention this entire process took them forever and required many phone calls. Do not use this company.

I ordered a set of RO replacement filters. One of them was the wrong kind -- the fittings didn't match up. Both the RO system's manufacturer and freshwatersystems.com's website image showed the correct filter. Their customer service solution is for me to buy (from them) adapters to make the filter work. Blame the customer for your screw-ups!
DO NOT DEAL WITH THIS OUTFIT! I made the mistake of following a link to their site from Amazon.com.

Went to a big box store to replace my GE MWF refrigerator filter. Was shocked at the cost increase. So I decided to shop around, but was trying to avoid the cheaper Chinese made replacements, a little worried about quality. I was pleased to find this company Offered original GE filters (albeit GE international) for the old price I was used to. I bought one of those, and one of their genetics to try out. They very quickly filled my order, and the GE branded filter is now in my fridge. Myvexp e Prince was great. I will definitely reorder from them.

I ordered 40 water couplers totaling over $1200 that I needed within the week. The website didn't give any indication that 30 would be on back order or how long I would have to wait to receive the back ordered parts. To make it worse, when I only received 10, there was no indication on the packing slip or invoice of back ordered items, no email notifying me. I had to call them up and ask where the remaining couplers were before they told me they didn't have anymore in stock. I am still waiting to receive the remainder of my order, 3 weeks since my initial order date

I liked the products/pricing available on the website and my order was processed and shipped in a timely fashion.
I did not like the fact that even though I registered on the website, my shopping cart was not saved. This happened on more than one occasion and resulted in quite a bit of wasted time and missing a few items that I would otherwise have ordered.

Customer service was always very attentive. The challenges were more with the product and follow up. It was back ordered. When I called into have the order released, it did not get followed through with and did not get processed. I eventually had to call back in and go through Customer service to get the order re-released and processed. A few extra calls to Cust Service that could have been avoided.

There were a few questions I had that were going to be emailed back to me with a response that never happened. I guess someone forgot. Overall they are good.

I ordered three hard-to-find JACO plastic compression fittings from FreshwaterSystems for use on my swimming pool chlorine generator system. Because one of these items had to be backordered, and, in addition, one was inadvertently omitted from Freshwater's initial shipment to me, I exchanged email communications with their customer support. I found FreshwaterSystems to be extremely responsive to my needs and prompt with communications. I was completely satisfied by their service and will not hesitate to do business with them again.

I was looking for a long piece of 5/16 tubing and found FreshwaterSystems via a web search. The price was good and so I ordered. My package came quickly (even with Christmas approaching) and was just what I needed. Overall a good experience.

Ordered the wrong item (my mistake) but it was delivered promptly. Ordered the right item but didn't find out it wasn't in stock until a few days later (had I known I would have looked elsewhere). Was notified the item was on back order (twice) and finally received it on the revised schedule. The instructions provided for the return item were ridiculously complicated, but the return was processed promptly with no re-stocking fee. Seems like everyone at Freshwater Systems tries to do the right thing, but their systems need improvement (online access to inventory data - are items in stock, accurate back order times) and the return process and instructions need streamlining.