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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,509 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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The portions of some of the meals is nuts! Maybe offer smaller sizes for us tiny eaters. Also, you guys use WAY to much cheese on your pasta dishes.
Meals have been delicious, generous proportions, healthy and easy to heat. Perfect for elder parents that cooking has become challenging to do. Thank you so much!
Overall, I'm very happy with your service. I made commentary on my meals -- both pros and cons. It would be GREAT if you could offer sides interchangeable. E.G. I liked one particular mean but HATE kale so that precludes me from ordering that again. On the other hand, one of your sides was OFF THE CHARTS and I would choose that very often. I'm HOPING, once you become mainstream, you don't raise your prices as $60 a week is all I can muster. And as I don't know how to cook I would hate like heck to go back to pasta and other unhealthy meals. Your Customer Service is hands-down next to none!
One pain is your plate images. You can only see three at a time and it is VERY hard to remember one meal way up top when you scroll waaay down to see others. I emailed an image I made in PhotoShop so I could see ALL meals at once on my screen. I also made GREEN and RED asterisks so I would at a glace KNOW which ones I DO or DON'T like. A system like this would be VERY helpful for your clients.
Thank you so much for your review, George! I appreciate all of this feedback, and your suggestions are extremely helpful! I'll be sure to pass this along to our team, and I can assure you that as we grow we're working to better our website, and hopefully allow you to keep a record of your favorite meals.
If there's anything we can ever assist with, please don't hesitate to reach out!
I find that we don't eat some of the meals before due date and have to freeze then and they are not as good.
Thank you so much for your review, Guyla! I appreciate your feedback, and I'm sorry you haven't enjoyed the meals as much after freezing them. If it would be more convenient to perhaps select a smaller meal plan, I would be happy to help provide some information on our different meal plan sizes! Please don't hesitate to reach out to us if we can be of any assistance!
Freshly has been amazing for me. The food is always good and I love being able to just heat it up and eat it. It's saved me a ton of time and the meals are much healthier than I used to eat. I'll be a subscriber forever!
I LOVE Freshly! I have tried the "other" meal delivery services and I liked the food, but felt exhausted after preparing the meal. Freshly gives me the quality meals without the prep time which gives me more time to enjoy eating. I feel like I have a personal chef that prepares my meals... (oh wait- I do!).
Thanks for being such a great service! I'm here to stay...
I'm a single guy, living alone, working in sales. I come home late sometimes and I used to go out and grab a quick bite to eat at the local fast food stop. Not only is this very bad for me, but it's also very expensive. Since I've signed up for Freshly, I've been able to counteract a large portion of that cost of eating out all the time, and replace it with very good tasting meals that are actually way healthier than the 'junk' I was eating before! It's a Win-Win which works great for me! Thank You Freshly...
Freshly makes it easy to eat well!
I am new to the service & enjoying it so far.
Wish they had more meal choices though, and kind of a hassle to get the plastic film off the meal when it's piping hot...
Almost impossible to peel off without having to use a knife or scissors... Ugh.
Thank you for your feedback, Tim! I can assure you that we're working to improve our meal variety, and we're always looking for new packaging ideas. We want our plastic film to be strong enough to withstand our transit time, but also peel off easily, and I hope we'll have a solution for this soon!
If there's anything we can ever assist with, please don't hesitate to reach out!
I work a lot, and Freshly has been a lifesaver when it comes to dinner planning during the week. However, I have a hard time justifying $60 per WEEK for dinner alone.
I get the quality of the meals is very high (and I love it!), but what if there were some commit plans that got the price down? Say for example, sign a 12 week commitment (where you are guaranteed to pay for 12 meals, but still have the option to skip) but 6 meals only cost $50?
Just a thought! If this becomes a thing, I'll be the first to sign up!
Thank you for your review, Jeremy! I appreciate your feedback regarding our prices. As we've grown we've been able to lower our meal prices, and as we continue to grow we may have more ability to do this!
Definitely keep an eye on our website to see upcoming changes!
Loved the peppercorn steak and pecan pork. Did not care for the sweet sour chicken The stew was just alright
Thank you for your review, Susan! I appreciate your feedback, and I'm sorry to hear you haven't enjoyed some of our meals. I can assure you that we're dedicated to making changes to better our recipes, and I'll be sure your feedback is passed along to our R&D Team!
Hi,
I'm a big fan and I feel like I have been eating healthier and saving money. Overall, it's been a pretty perfect experience. And over the last 5 - 6 weeks I have only been disappointed once. I felt like one steak was very bloody and undercooked. I tossed it.
My one thought is that it is very difficult to get the plastic film off of the container. If there was some sort of perforation it might help. Just so hard to rip especially if you don't have a very sharp knife handy (which is quite often because I take these meals to work). I put this into the comments and got a nice reply back.
Thanks for listening.
Graham
Thank you for your review and feedback, Graham! I appreciate you sharing your feedback regarding our plastic film, and I can assure you that we're working to improve our packaging as we grow.
I'm very sorry to hear about the trouble you experienced with our Steak Peppercorn! I've reached out to you via email so I can assist further, and I look forward to hearing back from you soon!
Great food and choices, awesome! GREAT shipping and prices also. Love the steak peppercorn which is my favorite and the risotto close second
Working full time I dont always want to come home and cook for myself since my kids are out of the house. Only ordered a couple of time, but so far the experience and quality of the food has been excellent.
So far all of the meals I have had were great, especially the pasta dishes. The vegetable sides are always good. The meals come to me quickly and packaged well.
I'm fairly new to the Freshly family, but as a single man who doesn't enjoy cooking, this has been the perfect option for me. I love the selections and the ability to skip a week if I need.
I am giving 4 stars as the meals are pretty good. I am taking a star due to the portions are very small. As well there are not enough selections. We use this product for a family of 5, in which 2 are children. After a while they get tired of eating the same thing.
Thank you for your review, Karla! I appreciate your feedback regarding our meal variety, and portions. We're working hard to add more meal variety, and also add some family-style meals in the future, which would be perfect for your family of five! I hope you'll stick with us as we make these changes!
Meal delivery is on time, food is good for the most part. My biggest complaint is with the coupon system. I never know if my coupon is being applied and I don't know what my next bill will be until it is already charged to my card.
Thank you so much for your review, Rick! I appreciate your feedback, and I'm so sorry for the confusion this has caused. I'll be sure to pass this feedback along, and hopefully in the near future we'll have a way to show the value of the coupon prior to the order being charged!
In the meantime, please don't hesitate to reach out to us if we can assist in verifying your coupon or promo price. Our Live Chat team is available to assist on the site from 6am-11pm PST every day!
I use to eat fast food. Now I actually look forward to coming home for dinner. I will drive by the fast food places with a smile because I know I have Freshly waiting at home. It saves me money, is healthier for me, and tastes fantastic. Best choice I ever made.
I would like to see the portions equal to what your ads show. Im thinking of canceling my subscription.
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your review, Dels! I hope you continue to enjoy all of the meals!