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Freelancer

Overview

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,118
value
972
shipping
661
returns
747
quality
979
This company responds to reviews on average within 2 days
How would you rate Freelancer?
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Egypt
1 review
0 helpful votes
Follow mohammed h.
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Max T. Provided outstanding support throughout my issue. He was responsive, professional, and very friendly. He followed up clearly, took action quickly, and made the whole process stress-free. I truly appreciate his help!

Date of experience: June 21, 2025
Uzbekistan
1 review
0 helpful votes
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Credit / debit card authentication
June 30, 2025

I had an issue with verifying my card on Freelancer, and Kelvin R. From support was extremely helpful.
He clearly explained the process, was very patient, and gave me step-by-step instructions.
Thanks to his guidance, I now know what to do and feel more confident using the platform.
Thank you, Kelvin R. — you're doing a great job

Date of experience: June 21, 2025
Pakistan
1 review
0 helpful votes
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I had a smooth and professional account verification experience with Barry on Freelancer.com. He was courteous, patient, and guided me clearly through every step of the process. The entire interaction was quick, stress-free, and left a very positive impression. Barry's support reflects the platform's commitment to quality service—thank you!

Date of experience: June 18, 2025
Bangladesh
1 review
0 helpful votes
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Excellent service with instant solution
April 23, 2025

I had a wonderful experience with the support provided by agent Heidi P. She was quick to respond and offered a clear and instant solution to my issue. What stood out most was her polite and kind attitude throughout the conversation. She made sure I understood everything clearly and patiently walked me through the steps. I truly appreciate her professionalism and empathy. It's rare to find such prompt and friendly service these days, and it made a big difference in my experience. Thank you again, Heidi, for your excellent support. You're a great asset to the team!

Date of experience: April 13, 2025
India
1 review
0 helpful votes
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My Experience With Hope
April 26, 2025

I just wanted to say a big thank you to Hope for the quick and considerate support. She was incredibly helpful, understanding, and resolved my issue without any hassle. It's great to see such professionalism and kindness — really made my experience smooth. Hope truly lives up to her name!

Date of experience: April 17, 2025
India
1 review
0 helpful votes
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Interview for verified badge
June 1, 2025

Interview with Barry was very Professional, right on time. He mentioned everything I need to be aware of as a responsible freelancer. I appreciate him taking time to walk me through the process and being transparent about the verification process.

Date of experience: May 22, 2025
Colorado
1 review
0 helpful votes
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Awesome experience
June 27, 2025

I had an excellent experience with Barry. He was incredibly kind and made me feel comfortable throughout our conversation. I truly appreciated our insightful interview; it was engaging and enjoyable. Thank you once again for the opportunity!

Date of experience: June 17, 2025
Indonesia
1 review
0 helpful votes
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Outstanding Support Experience
June 29, 2025

I had a fantastic experience with the Freelancer.com support team, especially with Hope. She was very professional, attentive, and quick to address my concerns about a project milestone. Her assistance in reminding the client about the payment release and providing clear next steps gave me confidence in the platform's support. I truly appreciate her patience and the detailed guidance she provided, ensuring my issue was handled efficiently. Thank you, Hope, for your excellent service!

Date of experience: June 20, 2025
India
1 review
0 helpful votes
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Experience of being interviewed by Russel V
February 10, 2025

It was a very nice experience. The call went through without a hitch and Russel made me comfortable and his questions were to the point and exploratory in nature, trying to understand my level of competence in handling projects on Data Analysis. He was very polite and helpful and I enjoyed the experience, especially considering that it is nearly 35 years since I last attended a job related interview.

Date of experience: January 31, 2025
Azerbaijan
1 review
0 helpful votes
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Thank you, Barry, and the Freelancer team!
June 1, 2025

It was a great experience going through the verification process. The interview was smooth, professional, and actually enjoyable. I appreciate how clearly everything was explained and how comfortable I felt during the call. I'm happy to be a Verified freelancer now and look forward to growing further on the platform. Thanks again for your support! — Ruslan

Date of experience: May 22, 2025
Egypt
1 review
0 helpful votes
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I would like to thank you, Xavier. Really, the support is excellent. You are all truly good, and I am honored to work here on the platform because the support is very outstanding and they do their job perfectly.

Date of experience: April 18, 2025
Pakistan
1 review
0 helpful votes
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Exceptional Service from Leopold!
June 29, 2025

I recently had an issue with an accidental membership renewal on my Freelancer.com account. I contacted customer support and had the pleasure of speaking with Leopold. Leopold was incredibly helpful, understanding, and efficient. He quickly understood my situation and, as a courtesy, promptly processed a full refund for my membership plus plan. He also took the initiative to ensure the auto-renew feature was disabled, which was a huge relief and prevented any future accidental charges. His polite and professional demeanor made the entire process stress-free. It's rare to encounter such effective and thoughtful customer service. Thank you, Leopold, for resolving my issue so smoothly and going above and beyond!

Date of experience: June 20, 2025
Egypt
1 review
0 helpful votes
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Freelancing has been a life-changing journey, and I couldn't have done it without Jonny.
He stood by me through every challenge, offering support, insight, and constant motivation.
Jonny's belief in me made all the difference — a true source of strength and inspiration.

Date of experience: June 18, 2025
Delaware
1 review
0 helpful votes
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I'd like to highlight the exceptional support I received from Erol on Freelancer.com. His assistance was not only prompt and knowledgeable but also highly professional and courteous throughout the interaction. He understood my concern clearly, provided a solution quickly, and ensured that I felt fully supported. Erol truly represents the best of Freelancer.com's customer service—offering efficient problem-solving with a personal touch. Thanks to his help, my issue was resolved smoothly and without delay.

Date of experience: June 17, 2025
Pakistan
1 review
0 helpful votes
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Good Communication With Olivia
February 10, 2025

I had a great experience working with Olivia. She communicates exceptionally well and ensures that everything is clear and smooth. She helped me resolve my issue efficiently and was incredibly supportive throughout the process. Her professionalism and willingness to assist make her a great helper. I truly appreciate her efforts and would love to work with her again. Highly recommended!

Date of experience: January 31, 2025
California
1 review
0 helpful votes
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Amazing help
April 22, 2025

I want to thank Olivia for her exceptional support. She was patient, understanding, and went above and beyond to resolve my contest issue. She clearly explained my options, processed my refund promptly, and even offered courtesy credits for my upgrades. Her professionalism and kindness made the whole experience much smoother. I truly appreciate her help and highly recommend her assistance to anyone in need of support.

Date of experience: April 12, 2025
Germany
1 review
0 helpful votes
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Excellent Support & Helpful Advice
April 30, 2025

Heidi provided outstanding assistance regarding my payment inquiry. Heidi was professional, responsive, and gave me valuable advice—specifically recommending that I avoid payment until I was fully satisfied with the delivered work. The guidance was clear and customer-focused, making the process much smoother. Truly appreciated her help!

Date of experience: April 20, 2025
Pakistan
1 review
0 helpful votes
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Excellent Experience
June 29, 2025

I had a great interview experience with Russell V. on Freelancer.com. He was professional, clear in communication, and made the entire process smooth and productive. I truly appreciate the opportunity and am fully satisfied with the services provided by Freelancer.

Date of experience: June 19, 2025
Egypt
1 review
0 helpful votes
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I had a great experience with the onboarding process for the Preferred Freelancer Program. It was clear, fast, and educational in specific areas. Thanks to Jonny, who helped a lot throughout this process.

Date of experience: April 17, 2025
Philippines
1 review
0 helpful votes
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Good customer service
November 22, 2022

Good customer service. Good customer service. Good customer service. Good customer service. Good customer service. Good customer service. Good customer service. Good customer service. Good customer service. Good customer service. Good customer service.

Date of experience: November 22, 2022