The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
Max T. Provided outstanding support throughout my issue. He was responsive, professional, and very friendly. He followed up clearly, took action quickly, and made the whole process stress-free. I truly appreciate his help!
I had an issue with verifying my card on Freelancer, and Kelvin R. From support was extremely helpful.
He clearly explained the process, was very patient, and gave me step-by-step instructions.
Thanks to his guidance, I now know what to do and feel more confident using the platform.
Thank you, Kelvin R. — you're doing a great job
I had a smooth and professional account verification experience with Barry on Freelancer.com. He was courteous, patient, and guided me clearly through every step of the process. The entire interaction was quick, stress-free, and left a very positive impression. Barry's support reflects the platform's commitment to quality service—thank you!
I had a wonderful experience with the support provided by agent Heidi P. She was quick to respond and offered a clear and instant solution to my issue. What stood out most was her polite and kind attitude throughout the conversation. She made sure I understood everything clearly and patiently walked me through the steps. I truly appreciate her professionalism and empathy. It's rare to find such prompt and friendly service these days, and it made a big difference in my experience. Thank you again, Heidi, for your excellent support. You're a great asset to the team!
I just wanted to say a big thank you to Hope for the quick and considerate support. She was incredibly helpful, understanding, and resolved my issue without any hassle. It's great to see such professionalism and kindness — really made my experience smooth. Hope truly lives up to her name!
Interview with Barry was very Professional, right on time. He mentioned everything I need to be aware of as a responsible freelancer. I appreciate him taking time to walk me through the process and being transparent about the verification process.
I had an excellent experience with Barry. He was incredibly kind and made me feel comfortable throughout our conversation. I truly appreciated our insightful interview; it was engaging and enjoyable. Thank you once again for the opportunity!
I had a fantastic experience with the Freelancer.com support team, especially with Hope. She was very professional, attentive, and quick to address my concerns about a project milestone. Her assistance in reminding the client about the payment release and providing clear next steps gave me confidence in the platform's support. I truly appreciate her patience and the detailed guidance she provided, ensuring my issue was handled efficiently. Thank you, Hope, for your excellent service!
It was a very nice experience. The call went through without a hitch and Russel made me comfortable and his questions were to the point and exploratory in nature, trying to understand my level of competence in handling projects on Data Analysis. He was very polite and helpful and I enjoyed the experience, especially considering that it is nearly 35 years since I last attended a job related interview.
It was a great experience going through the verification process. The interview was smooth, professional, and actually enjoyable. I appreciate how clearly everything was explained and how comfortable I felt during the call. I'm happy to be a Verified freelancer now and look forward to growing further on the platform. Thanks again for your support! — Ruslan
I would like to thank you, Xavier. Really, the support is excellent. You are all truly good, and I am honored to work here on the platform because the support is very outstanding and they do their job perfectly.
I recently had an issue with an accidental membership renewal on my Freelancer.com account. I contacted customer support and had the pleasure of speaking with Leopold. Leopold was incredibly helpful, understanding, and efficient. He quickly understood my situation and, as a courtesy, promptly processed a full refund for my membership plus plan. He also took the initiative to ensure the auto-renew feature was disabled, which was a huge relief and prevented any future accidental charges. His polite and professional demeanor made the entire process stress-free. It's rare to encounter such effective and thoughtful customer service. Thank you, Leopold, for resolving my issue so smoothly and going above and beyond!
Freelancing has been a life-changing journey, and I couldn't have done it without Jonny.
He stood by me through every challenge, offering support, insight, and constant motivation.
Jonny's belief in me made all the difference — a true source of strength and inspiration.
I'd like to highlight the exceptional support I received from Erol on Freelancer.com. His assistance was not only prompt and knowledgeable but also highly professional and courteous throughout the interaction. He understood my concern clearly, provided a solution quickly, and ensured that I felt fully supported. Erol truly represents the best of Freelancer.com's customer service—offering efficient problem-solving with a personal touch. Thanks to his help, my issue was resolved smoothly and without delay.
I had a great experience working with Olivia. She communicates exceptionally well and ensures that everything is clear and smooth. She helped me resolve my issue efficiently and was incredibly supportive throughout the process. Her professionalism and willingness to assist make her a great helper. I truly appreciate her efforts and would love to work with her again. Highly recommended!
I want to thank Olivia for her exceptional support. She was patient, understanding, and went above and beyond to resolve my contest issue. She clearly explained my options, processed my refund promptly, and even offered courtesy credits for my upgrades. Her professionalism and kindness made the whole experience much smoother. I truly appreciate her help and highly recommend her assistance to anyone in need of support.
Heidi provided outstanding assistance regarding my payment inquiry. Heidi was professional, responsive, and gave me valuable advice—specifically recommending that I avoid payment until I was fully satisfied with the delivered work. The guidance was clear and customer-focused, making the process much smoother. Truly appreciated her help!
I had a great interview experience with Russell V. on Freelancer.com. He was professional, clear in communication, and made the entire process smooth and productive. I truly appreciate the opportunity and am fully satisfied with the services provided by Freelancer.
I had a great experience with the onboarding process for the Preferred Freelancer Program. It was clear, fast, and educational in specific areas. Thanks to Jonny, who helped a lot throughout this process.
Good customer service. Good customer service. Good customer service. Good customer service. Good customer service. Good customer service. Good customer service. Good customer service. Good customer service. Good customer service. Good customer service.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.