Freelancer has a rating of 4.7 stars from 19,056 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.
Japhet was very friendly and he was on point helping me solve the issue I had. He went the extra mile and the issue was resolved satisfactorily.
Kayla B. Was my agent and understood my problem at once. The issue was resolved immediately. The process was very quick and swift.
Kayla B was very helpful and the provided feedback is very great and helpful i was about to get into a trap and then i was rescued
Thank you very much to assist me. Eula R. Is very helpful and I have satisfied with her assist. Regards to Eula R.
I had a problem with a chat, I had sent sensible information in a chat by mistake and Jalika helped me to delete it on time.
Thanks a lot Jalika!
Maine helped me in my concern of the issue. She exclated my TDS issue to the team and helped me a lot.
Freida was very helpful and went above and beyond what I was expecting. I am very appreciative of the service I received
Thanks for such a nice support, i found the solution which i was finding. Once again thanx for the support.
Emeline L. Helped me and guided to solve my problem. Responded fast and was kind enough to understand my problem
Josie answered everything i asked and was accurate and fast with her responce. Was a pleasure to work with her.
I would like to thank Eula so much for help. Thank you
Nice work, really help me in the time, get me in the true way
A very professional and very helpfull, it made the whole process simple and easy, and the problem was solved smoothly
Very very very helpful and easy to follow there instructions, great cusomer support thank you very much freelancer support team...
Darra was polite, efficient and extremely helpful. She made using the chat trouble shooting pleasant.
Named Frieda his help is very smart. Very easily understand what i want... it is very smart also understand mentaliy of client.
I contacted Kyla and she does all that I need, she is really great and gives all that you need in a very kind way.
Kayla B is a great assistant and she guides me in a proper way and she is very humble. It was a very nice chat.
Thanks
Kayla B.
The agent Rhian C., very objective agent, solved the problem quickly and bluntly, also very understanding and patient! Im glad!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.