• Frank and Oak

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Overview

Frank and Oak has a rating of 3.67 stars from 6 reviews, indicating that most customers are generally satisfied with their purchases. Frank and Oak ranks 68th among Suits sites.

  • Service
    1
  • Shipping
    1
  • Returns
    1
How would you rate Frank and Oak?
Top Positive Review

“Wonderful”

Stephen G.
8/25/20

Saw their page on a blog about suits and after scrolling on their website for a couple of minutes, I thought of purchasing the Transit Laurier Packable Blazer which was in black color for an event I have to attend at my workplace. They blazer was shipped very soon to my apartment and it was just as described in the website and looked extremely similar to the image on the website. I like it very much.

Top Critical Review

“Don't Order Here”

Todd F.
1/8/23

First off, there needs to be a way of giving 0 stars, or for Frank & Oak, NEGATIVE STARS. Still waiting for an order placed in mid Dec (an order which they confirmed they had and delivery would be before Christmas). I've sent multiple emails and contacted them on messenger and received one response, They state they can't cancel the order because it has NOW been shipped. BUT WAIT turns out, THAT'S a lie. Plug in the tracking number and BAM, NOTHING. This order has not been shipped. AND here's the best part, they DON'T have a phone number to call and actually TALK TO SOMEONE. They hide behind the emails and messenger and just IGNORE YOU. I called a Frank & Oak store and the girl told me they treat them the exact same way (LIKE GARBAGE). What kind of a company doesn't have a CUSTOMER SERVICE NUMBER to call? I'll tell you what kind of company, ONE you should NEVER do BUSINESS WITH.

Reviews (6)

Rating

Timeframe

Other

Thumbnail of user maddoxt
Stephen G.
1 review
0 helpful votes
August 25th, 2020

Saw their page on a blog about suits and after scrolling on their website for a couple of minutes, I thought of purchasing the Transit Laurier Packable Blazer which was in black color for an event I have to attend at my workplace. They blazer was shipped very soon to my apartment and it was just as described in the website and looked extremely similar to the image on the website. I like it very much.

Thumbnail of user marisaj12
2 reviews
3 helpful votes
November 13th, 2019

I was excited to try this website but they don't offer plus size options. And plus size clothing subscriptions offer clothing that is too large for me.

Thumbnail of user roxb3
Rebecca P.
1 review
0 helpful votes
October 29th, 2020

Amazing fitting of the suit I got tailor made from their website. Although the price was a bit to high, I'd say that it is totally worth it because of the great quality of the suit. The material is pretty amazing, was so comfortable wearing this all day long. Would definetely get my next suit from them

Thumbnail of user brents15
4 reviews
4 helpful votes
February 18th, 2014

Used to love this site, but two consecutive returns that I had to follow up with customer service after months in order to receive my refund has really tarnished it in my opinion. Great clothes, but $#*!ty customer service is ruining my experience.

Thumbnail of user kyleg217
Paul T.
1 review
0 helpful votes
May 30th, 2020

The fabrics used for the suit I got from them is darn good which is why this is my go-to place to get a great suit. The material is extremely soft and very comfortable. Highly recommended to anyone who is looking for a greatly fitting suiting.

Thumbnail of user toddf358
1 review
0 helpful votes
January 8th, 2023

First off, there needs to be a way of giving 0 stars, or for Frank & Oak, NEGATIVE STARS. Still waiting for an order placed in mid Dec (an order which they confirmed they had and delivery would be before Christmas). I've sent multiple emails and contacted them on messenger and received one response, They state they can't cancel the order because it has NOW been shipped. BUT WAIT turns out, THAT'S a lie. Plug in the tracking number and BAM, NOTHING. This order has not been shipped. AND here's the best part, they DON'T have a phone number to call and actually TALK TO SOMEONE. They hide behind the emails and messenger and just IGNORE YOU. I called a Frank & Oak store and the girl told me they treat them the exact same way (LIKE GARBAGE). What kind of a company doesn't have a CUSTOMER SERVICE NUMBER to call? I'll tell you what kind of company, ONE you should NEVER do BUSINESS WITH.

Products used:
Hat and Coat

Service
Shipping
Returns

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