On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was great the first time around but my last experience wasn't too satisfying, I had to send a email to have my order pushed through.
It was easy to find the Parfums I like. The website is easy to use. I also was excited to find 2 parfums that I really like at great prices as well as the site allowing the use of AfterPay for 4 easy payments. Check out was simple and my order came amazingly fast. I will be back
Easy to find the Parfums I like. Website is easy to use.
I love you have fragrances from my early years you were the only place I could find Love; s baby soft, takes me back to my younger years, love it
I love you have fragrances from my early years
I enjoy the selection and ease of shopping. The prices are really good and everything I've ordered so far, has arrived on time..
I enjoy the selection and ease of shopping. The prices are really good and everything I've ordered so far, has arrived on time..
Just now
Sent a sub standard bottle of perfume…
Sent a sub standard bottle of perfume and still wouldn't refund the amount even when returned to them and signed for.
Do not touch this company absolute scammers
Love them All, enjoying not having to deal with the perfume lady at Macy's.
Love them All, enjoying not having to deal with the perfume lady at Macy's.
Ok, thanks for a great shopping experience. Great products and great pricing. Will buy again.
Was offered a coupon for 15% off AND free shipping (FX15) but I still had to pay $6 for shipping. It's still much cheaper than an in store purchase, but please don't make claims you do not intend to fulfill.
Was offered a coupon for 15% off AND free shipping (FX15) but I still had to pay $6 for shipping. It's still much cheaper than an in store purchase, but please don't make claims you do not intend to fulfill.
2 I LOVE. Patouli blanc and Dolce Gabanna, Jadore - wouldn't come out & Alien came on a flat piece of cardboard with one sqert. It wasn't worth the price.
Great prices and service!
Their site is easy to navigate and to find the fragrances you are looking for!
I always get a very fast service, I can't complain about the items I have purchased.
I always love shopping here! Great products at great prices
I always love shopping here! Great products at great prices
Overall it was great, I love my perfumes and my husband loves his cologne. Thank you so much for making it easy for us to get our favorite fragrances, and at a great price too!
Thanks again, I will be ordering again.
Diane and Alan
I've been shopping with you for years and you're always my first choice!
I am a loyal customer to this site because they have great products and they ship super fast. The price point is decent as well.
Best price for authentic perfumes. Fast shipping.
Almost never search for perfume on other sites when ordering for myself or as a gift, only when the desired perfume is not available on the site (which happens rarely)
Good selection of brands and reasonable prices. I ordered two more and am pleased with them.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at support@fragrancex.com with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to support@fragrancex.com for assistance with this situation. Thank you!
Answer: Hi! Please reach out to support@fragrancex.com for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!
Answer: Hi, yes! 100% authentic items :) If you are not satisfied, just let us know!
Answer: Hi! All questions can be sent to support@fragrancex.com! Thank you :)
Answer: Hi! We are sorry to hear this. To stop text messages you simply need to reply STOP :)
Answer: Hi! Simply access your account > New address > Select the Details card to edit > Edit phone number > Save :)