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Claim Your BusinessFragrance Shop has a rating of 2.81 stars from 79 reviews, indicating that most customers are generally dissatisfied with their purchases. Fragrance Shop ranks 27th among Perfume sites.
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I've tried reaching out to you twice w no response. My order smells off. Return policy is crazy! No thanks!
Ordered from them a couple of times. Both times horrible experience. First time they shipped a different fragrance and at first refused to fix as they said it was the same brand. This time I paid for "expedited shipping". An expensive option that according to their website would have them process and ship the order within 2 days and would be shipped express. It has been over a week since I ordered and the product is not shipped. They do not have a working phone and also do not respond to emails. Stay far away from this company
I've tried reaching out to you twice w no response. My order smells off. Return policy is crazy! No thanks!
I LOVE and thank God for finding Fragranceshop! They are the ONLY company that can mimic Lauren for Women. Other places can't even come close! I rely on them greatly for their wonderful products.
I've read other reviews on them and I'm appalled that people say they send fake fragrances, bad service, etc. They are a FAMILY run business, not a mega corporation! Stop being so impatient with them! Mistakes happen for goodness sake! How would you feel if people started writing bad things about you for the world to see? Ya wouldn't like it, would ya? Fine, be upset, but stop being so vulgar in your reviews. It just ain't nice!
Again, I LOVE FRAGRANCE SHOP and will be a loyal customer as long as I'm alive and they're around!
A. Ford
Milwaukee, WI
I am glad I did not read the reviews before my first order because it would have discouraged me from buying. I been to some bad perfume sites where I doubted if they were the Real fragrance and not a knock off I was completely happy with my purchase of Versace yellow diamonds intense. I ordered a tester and their price for3oz was lots cheaper than any other site. I got my order on the date promised and now I am ordering Xmas gifts all my orders were within a 6mo period and I never had one single problem. So that has been my experience and these prices are great
In light of this site's somewhat low rating I cautiously ordered several bottles of perfumes using a great 35% off newcomer coupon. All I can say is my order came right away and in good condition. Perhaps they have attended to some of their customer service issues? At this point I'm very happy and will order from.them again.
Tip for consumers:
Be sure to use the introductory 35% off coupon before it expires.
Products used:
Perfume
I was a bit nervous seeing the *mainly* negative reviews but I decided to try them out because the perfume I wanted had gotten pretty expensive everywhere else and this site had it for a more affordable price. I almost cancelled my order because I was super nervous they weren't legit but I decided to stick with it and I'm happy I did. I placed my order on Sunday and received it by Friday. Not sure if it's 100% legit (I'm hoping it is), but we shall see! Overall very very pleased and will be ordering again.
Products used:
Perfume
I have only ordered from them one time. I found a really good deal on a bottle of Prada Iris for my girlfriend. It wasn't until after I ordered from them that I read countless horrible reviews. I was very concerned that I was going to be ripped off. I am happy to say that I received the perfume in less than a week And it is 100% legit. I ended up having a very good experience and felt I should come on here and share since there are so many bad reviews.
Products used:
Prada Iris Eau de Parfum
Love it - Great sale price and free shipping on my most favorite perfume. Arrived very quickly. Overall very happy.
Products used:
Versace
I was hesitant to buy after reading the reviews, like most people, but I wanted to get the 4.0 oz bottle of Creed Aventus since FragranceShop had it much cheaper than anywhere else ($320, still pricey but less than others). The cologne shipped in about 2 business days and with expedited shipping I got it after about 4 days total. I opened the box, smelled it, and being a second time owner, can confirm the bottle at least smells authentic. Very happy with the experience but did not have to deal with any returns or customer service issues so I can't speak as to that.
My experience was fantastic! I just received my creed aventus for half of the price I normally pay and it's the real deal! I had doubt it may not be real but I compared with my old bottle, it's the same exact fragrance. Love it!
I ordered "Dior Sauvage 100ml Edp" & "Ultimately Beckham 75mp Edt" yesterday, picked both up this morning from their Dundee branch with no problems.
I Got a really good deal, best that i could find anywhere, in-store or online.
Ordered Creed Aventus. Came fast and appears authentic. Never had an issue with this retailer. Don't understand where all the negative reviews are coming from.
The order came on time and the product is excellent. Price is reasonable as well. I would definitely order again
I read all of the reviews, so I contacted the company and was able to reach someone on the first try. I wasted no time asking if they products were fake or old. I was told that the products were genuine from the company. I didn't get an answer as to whether the products were old. The customer service person was polite and courteous and said if I was not satisfied, I could return within 30 days. I took a chance and order 3 of the perfumes I was low on, Versace Crystal Noir, Issey Miyake L'eau D' Issey, the eau de toilette and the parfum. The product arrived in less than a week of ordering and I compared the look and the smell to the same products I had purchased from Macy's in the past. I sprayed the one(s) from Macy's on one arm, smelled some coffee beans and sprayed the ones I purchased from The Fragrance Shop on the other arm. There was literally no difference. The Fragrance Shop sent me the genuine product. All I can say is that I am one of the luckier ones that received the genuine product the first time I ordered.
I read the reviews of fragranceshop.com AFTER I placed my order and immediately panicked. Much to my surprise though, I received my D&G perfume long before I expected it to get here (3days) and found that it was authentic. I immediately checked the serial numbers on the bottom of the bottle on several websites. It could be because I'm in the East coast, it could be just me... I will place an order with then again :)
I felt it necessary to write this review. I ordered 2 items from this website without researching the website first. I know, a no no in the internet shopping world. You could only imagine my depressive moment when after ordering $102 worth of cologne, I read bad review after bad review on this company. At one point I thought about cancelling my order immediately. Glad I did not! Not sure if they changed something or I was one of the lucky customers, either way I felt I needed to provide my positive feedback. I received both items, within a week of ordering them. They were the original items I ordered, 1 bottle Eternity for men (6.7 fl oz) and 1 bottle Acqua Di Gio (6.7 fl oz). I paid $102 with free shipping. Both bottles were verified as authentic. Both bottles/boxes were sealed with no leakage or damage. I could only imagine what I would have paid if I had bought both items at a department store. Yes, it was a gamble, but FragranceShop delivered what they promised and made a believer out of me! This website/business will get my business again.
I just received my order of several samples of musk oils from The Fragrance Shop. They arrived in only a few days after I placed my on-line order. Opening the different little vials each one smelled heavenly! I plan to wear these before deciding which scent I prefer, before ordering a regular size bottle. But, I have a feeling that I'm going to be hard pressed to determine which one smells best. Thank you, Fragrance Shop, for being so efficient and also for your wonderful perfumes. Oh, nice touch with the LifeSaver too!
I don't know why there are so many negative reviews. I've ordered from them several times and have never had an issue. I had one problem once where a discount code wasn't showing up, and customer service was very prompt in getting back to me. I think most people only write reviews when they have a problem. Either way, I'm very happy I found this company.
One of the best online stores for fragrances of all types easy to use free and fast shipping with great customer reviews try it out and see for yourself
Ordered a cologne for my husband and the item arrived quickly, however, the cologne was shattered when it arrived, obviously damaged during shipping. Called fragranceshop, told them of the situation, took photos of the damaged item, sent them to fragranceshop and received a replacement cologne in a couple of days. No hassle! Needless to say, I was very pleased and wouldn't hesitate to do business with them in the future. Thank you.
Great quality, exactly as described on their site, good pricing and fast delivery. Can't ask for more than that!
I couldn't be happier! I ordered 2 perfumes, quelques fleurs and bob mackie from another supplier on 5/30/14 and promised delivery date was 6/10/14. I found out on 6/10/14 after four e-mails to them that they had cancelled my order becasue they did not have one of the perfume in stock and never bothered to advise me. I placed an order with fragranceshop.com on 6/10/14 and recieved it on 6/13/14. Thank you so much - I will order again soon
I had a very good experience with fragrance shop. I found the perfumes I wanted and the ordering process was very easy. I received my order in a timely fashion & I was extremely satisfied with my purchase. Will shop here again!
I ordered a bottle of 2.5oz Terre d' Hermes and was scepticle after reading the reviews on this website. The bottle/cologne is authentic and arrived in exactly 1 week from NJ to Sydney, Australia. If this isn't good, I don't know what is. Plus, the cologne was the cheapest across online retailers and the shipping was 13$ as opposed to 29$ for others!
I am so pleased that you carry Coriandre and has the best price for this item. It has been hard to find and when I discovered them I was thrilled. I wish they could get the lotion in, because I would love to try it. Very impressed with the service.
My experience with fragranceshop was awesome. Prices are the best I have found, delivery is great. I have received 3 orders all delivered in about 3 to 4 days. I have had some questions that I called customer service about and they were so helpful. I will be back for sure!
Shop for fragrances, discount perfume, cologne and gift sets for men and women at Fragrance Shop
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