Fragrance Shop

I ordered 2 products from this seller, i was told one item was in stock, the other one unavailable, i asked for a refund, they then asked me if i wanted a refund on both items or just the one that was unavailable, i replied to them saying that i would like a refund on the one that was unavailable. I am happy to say my unavailable item was refunded in just a couple of days and my other parcel arrived a week or 2 later, considering i live in Austalia, i think this wa great service. Thank you Fragrance Shop

I placed an order with fragranceshop.com on a weekend, it processed and got my cologne i ordered in a reasonable time as stated on the website/check-out.

However, when i recieved the package today. It was packaged in bubble wrap, but the corner of the box was obviously dented and the bottom of the package had a clear round sticker holding the wrapper closed. In addition, the plastic that the round clear sticker was holding down was ripped on one side.

Based on reviews and what i've seen on the actual package when i got it today. I'm undecided whether i want to return it or not.

I would not mind if i can open it and smell the cologne, because this is for a gift. I do NOT want to gift a cologne that's not real or a cologne that's been OPENED..

This site is a bad site, it switched parfumes on me, now I have to get a refund and you get hammered in return fees, total bull $#*!

I just received my order of several samples of musk oils from The Fragrance Shop. They arrived in only a few days after I placed my on-line order. Opening the different little vials each one smelled heavenly! I plan to wear these before deciding which scent I prefer, before ordering a regular size bottle. But, I have a feeling that I'm going to be hard pressed to determine which one smells best. Thank you, Fragrance Shop, for being so efficient and also for your wonderful perfumes. Oh, nice touch with the LifeSaver too!

I was hesitant to buy after reading the reviews, like most people, but I wanted to get the 4.0 oz bottle of Creed Aventus since FragranceShop had it much cheaper than anywhere else ($320, still pricey but less than others). The cologne shipped in about 2 business days and with expedited shipping I got it after about 4 days total. I opened the box, smelled it, and being a second time owner, can confirm the bottle at least smells authentic. Very happy with the experience but did not have to deal with any returns or customer service issues so I can't speak as to that.

I ordered 4 bottles of Davidoff Cool Water. The perfume was bad. It seemed as though it had been sitting on a shelf somewhere for years! The bottle and liquid were discolored and the smell was musky. Cool water is a fresh sweet light smelling fragrance. I called the company to return the items because of this obvious quality control issue which is the company's fault, however, they refused to provide a return shipping label. They wanted me to send photos of the bottles to prove that they were discolored and then they would consider sending a paid return label! Terrible customer service. I absolutely will NEVER purchase anything from this company again, and I suggest you all stay away to avoid a similar situation. They do not stand behind their products and have obvious quality issues.

I bought 4 bottles of Amarige by Givenchy from fragranceshop.com on Dec. 12. My wife opened one up in late January and it was bad. I contacted fragranceshop.com, they said that we had to eat the opened bottle because it was beyond the 30 days. But we could send back the unopened ones if we paid shipping. They do not stand behind their merchandise.
Not a reputable company. A company that does not worry about retuning customers and is not people friendly is not going to last.

I have only ordered from them one time. I found a really good deal on a bottle of Prada Iris for my girlfriend. It wasn't until after I ordered from them that I read countless horrible reviews. I was very concerned that I was going to be ripped off. I am happy to say that I received the perfume in less than a week And it is 100% legit. I ended up having a very good experience and felt I should come on here and share since there are so many bad reviews.

Unfortunately I have to leave a star to write the review But I purchased a number of items off the website
To find 1 out of 2 of my perfumes was actually a copycat. The fragrance did not linger/last like the original and colour was slightly different.
Be aware buyers

They never post any negative reviews. If you notice only the positive (5 stars) are posted. When you ask them why, they just ignore you.
I'm talking from personal experience, when I ordered a TESTER. I post my review how bad it was, discolored, the smell didn't last more than 30sec, it smell more like alcohol. Well they never posted

I placed an order on December 27th, 2021. I did not get any status update which was concerning. I reached out to company multiple times and on January 5th they decided to respond saying that they do not have the products in stock but expecting them. Today, January 11th, they have yet to communicate with me. There is no phone number to reach them. Super Shady, stay away!