Overview
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
The enrollment process is running smoothly. I just started.
So glad you had a great experience, Kyle. Hope you have an amazing day! Thank you! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
Very good response and service. Looking forward to working with them.
Thank you so much for the review Luz. Should you have additional questions or need further assistance, please feel free to contact the Client Experience Team at cx@forthepeople.com or (888) 488-0018
Great customer service, Was very attentive, informative,
Hello Erika, thank you for taking the time to leave us a review. We strive for top-notch service and hope this was your experience with us. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630
Very professional staff answered the phone quickly and transferred to proper location
Tiffany, your rating means a lot to us. We work hard for our clients, so they may have the representation they can be proud to have. Thank you for choosing our firm. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630 – Melissa
Everything went smoothly and was clear for me to understand
Hi Jamie! This is Tyler D. From the Client Experience Team. Thank you for your kind words. Your review embodies so much of who we are and our values. We genuinely care about our clients and glad it shows. We appreciate the opportunity to assist and wish you the best of luck! Take care!
My experience was very pleasant and they helped a lot.
Melvin, we take great pride in our reputation and thank you for this 3-star review! We know in today's world that everyone is extremely busy, so just taking the time out of your day to leave this review is important to us here at Morgan and Morgan. I hope you have an amazing day!
It is a very mobile friendly app. I had no troubles.
Thank you for your feedback, Emily. We're are happy you are happy and wish you all the best. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630
Easy to communicate and go through no stress or anything thank you
Glad to learn your experience was a positive one. Hope to see you again in the near future! Feel free to reach out to our Client Experience Team at CX@forthepeople.com or call us (888) 488-0018. Thank you!
Quick and easy made it very stress free with my case
Thank for reviewing us! We will make sure to share this with the team. Have an amazing day! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
The representatives were very patient and informative.
Katrina, we take great pride in our reputation and thank you for this 5-star review! We know in today's world that everyone is extremely busy, so just taking the time out of your day to leave this review is important to us here at Morgan and Morgan. I hope you have an amazing day! CX@forthepeople.com - (888) 488-0018.
The gentleman who helped me was great and very helpful
Yamile thank you so much for your sweet comment. This has made our day over here! We hope you have an amazing day and wish the best with your case. Thank you! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
Very informative and helpful when I felt there was no help!
Jennifer, thank you for your kind review. It means a lot to us that you took the time to let us know of your satisfaction with our representation. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630 – Melissa
Amazing customer service walked me through the documents.
Thank you, Sharon, our team truly does care for our clients and we strive for excellent communicaiton every time. Should you have any additional questions or need further assistance, please feel free to reach out to our Client Experience Team at CX@forthepeople.com or call us at (888) 488-0018. Thank you!
Excellent service I was well taken care of so far thanks
Hi DeQuan! Thank you for your 5-star review. We strive for the best and we are glad it shows. Have a great day!
My experience was good they were very professional
Hi Rodnika! Thank you for your review, it means a lot to us. We strive for excellent customer service and glad it shows. Glad we could help. Have a great day!
Okay it was very nice I feel that your firm can help me with the case
Thank you for your kind review, it means everything to us. We understand that these situations can be trying and we are honoured to not only have to be there for you but for you allowing us to assist you. We wish you the best of luck! Take care!
Fast, and know what to do with any case. Friendlier than other firms
Thank you for your thoughtful review. We aim for great customer service and want to treat our clients the way we would want to be treated if we were in their situation. We appreciate the opportunity to assist and are grateful for the trust you've put in our team. Best of luck.
Quick easy and very helpful in this matter. Will call again if needed
Thank you for your thoughtful review. We aim for great customer service and want to treat our clients the way we would want to be treated if we were in their situation. We appreciate the opportunity to assist and grateful for the trust you've put in our team. Best of luck.
Quick and detailed questions over phone conversation.
Thank you for your thoughtful review. We aim for great customer service and want to treat our clients the way we would want to be treated if we were in their situation. We appreciate the opportunity to assist and grateful for the trust you've put in our team. Best of luck.
Business History
At Morgan & Morgan, we believe family comes first. That’s why despite our size, Morgan & Morgan continues to be a family firm. John and his wife, Ultima, met at law school and continue to work together along with sons Matt, Mike, and Dan to help people like you every day.
In the most difficult moments of your life, Morgan & Morgan has your back. Insurance companies are scared of us because we take more cases to trial than any other law firm. We’re prepared to fight the same way for you.
You can count on us to provide the support you need. Morgan & Morgan is a firm you can trust, with tens of thousands of satisfied clients. Our clients are clients for life.
One way to know which law firm to hire is to ask your family and friends. Morgan & Morgan receives thousands of referrals from other lawyers, doctors, and even judges.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you Amanda for taking the time to let us know of your satisfaction with our service. We wish you all the best going forward. Should you have additional questions or need further assistance, please feel free to contact the Client Experience Team at cx@forthepeople.com or (888) 488-0018