Overview
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
Well attended to! Quick response! Courteous Service! Smooth transition
Very pleasant experience. My case representative seems helpful and knowledgeable.
Thank you, Keba for your kind words and for sharing your experience with us. Happy to hear how well everything went. All the best.
Everyone I talked to we're very understanding and helpful
Hi Christopher. Your review embodies all what we strive to be and so glad it shows. Hope you have a great day!
Wonderful firm. Very prompt, focused and informative.
Thanks for the review. Hope you have an amazing day! Feel free to reach out to our Client Experience Team at CX@forthepeople.com or call us (888) 488-0018. Thank you!
It was good amd actually took time to understand my problems
Thank you for your kind words. Your review embodies so much of who we are and our values. We genuinely care about our clients and glad it shows. We appreciate the opportunity to assist and wish you the best of luck! Take care.
Kind, generous, and very helpful. Always there when you need them.
Thank you Brandi for your review, it means a lot to us. We strive for excellent customer service and glad it shows. Glad we could help. Have a great day!
The gentleman was professional, kind and extremely helpful
Maureen, thank you so much for the positive rating. We’re always happy to see our client’s satisfaction with our services and wish you all the best. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630 – Mike
It's was a pleasant experience. Calling for consultation.
Good morning Alesia, thank you for taking time out of your busy day to leave this review, it is greatly appreciated! I hope you have a great day!
Pleasant processing my information an connecting me with legal team
Thank you for your 5-star rating. We strive for the best and are glad it shows! Take care and have a great day. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630 – Lynette
First time since my accident that I feel cared about. Very patient and understanding.
Thank you for your 5-star review! We genuinely care about our clients and want the best service possible for them. We are honored to have been there to assist. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 488 0018 – Tariq
Very professional, paperwork was easy, fast response, now show me the money.
Robert, thank you for the review, we aim to make the process as painless and simple as possible. Please let us know if you need anything in the future.
Jim was very helpful with all the information he needed from me
Really glad you had a positive experience. Thanks for reviewing. Hope you have an amazing day! Feel free to reach out to our Client Experience Team at CX@forthepeople.com or call us (888) 488-0018. Thank you!
Amazing at getting all of my info in a timely matter
Hi Sarah, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. Have a wonderful day! Feel free to reach out to our Client Experience Team at CX@forthepeople.com or call us (888) 488-0018. Thank you!
Easy documents took all my concerns away from dealing with insurance
Hello Stefani, we know these matters can be stressful which is why I'm overjoyed our firm has been there to support you. I hope you take care and wish you all the best. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630 -
As always customer service is Fast friendly and very helpful.
Reviewed with complete satisfaction that made me fill very optimistic about this law firm.
Alex was great. Very helpful helped fill out doc s and signatures
Shannon, we take great pride in our reputation and thank you for this 5-star review! We know in today's world that everyone is extremely busy, so just taking the time out of your day to leave this review is important to us here at Morgan and Morgan. I hope you have an amazing day! – Mike
The young man that helped me was great he answered all my questions
Thank you for your kind words. Your review embodies so much of who we are and our values. We genuinely care about our clients and glad it shows. We appreciate the opportunity to assist and wish you the best of luck! Take care.
Great service kind helpful and very grateful to help
Dominic, thank you so much for the positive rating. We’re always happy to see our client’s satisfaction with our services and wish you all the best. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630 – Mike
Called several times to make sure I understood or needed more assistance
Hi Javier! Thank you for your 5-star review. We strive for the best and we are glad it shows. Have a great day!
Business History
At Morgan & Morgan, we believe family comes first. That’s why despite our size, Morgan & Morgan continues to be a family firm. John and his wife, Ultima, met at law school and continue to work together along with sons Matt, Mike, and Dan to help people like you every day.
In the most difficult moments of your life, Morgan & Morgan has your back. Insurance companies are scared of us because we take more cases to trial than any other law firm. We’re prepared to fight the same way for you.
You can count on us to provide the support you need. Morgan & Morgan is a firm you can trust, with tens of thousands of satisfied clients. Our clients are clients for life.
One way to know which law firm to hire is to ask your family and friends. Morgan & Morgan receives thousands of referrals from other lawyers, doctors, and even judges.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Michelle for your kind words. We are happy to hear how well everything went. This means everything to us. Take care!