Overview
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
Straight to the point and very business. I like it.
I have no Issue to be lost so far this sign document!
Thank you Wel for your review! We wish you the best of luck with your case moving forward. Have an amazing day! Client Experience Team - cx@forthepeople.com / (888) 488-0018.
My experience was awesome today! I feel safe abs secure with you guys
They were very helpful and understanding of our situation.
Thank you Adrienne for your thoughtful comments. We wish you the best.
I'm happy with the firm so far, since my previous experience was satisfied
Hi Beverley! Thank you for your kind words. So happy to hear how well everything went. Take care!
Great, I was reached out with concern about my situation.
Thank you for your feedback We strive for the best and glad it shows. Have a great day!
They really take time to listen and get the bullies
This is Tyler from the Client Experience team. Based on your comments Ty you had a positive experience with us, but left a 1 star review. We take all 1-star reviews seriously. If there is anything I can help you with, please let me know. I can be reached at cx@forthepeople.com Looking forward to hearing from you! - Tyler
Answered all the questions I had and was very polite
We’re so happy to hear you had a good experience. We will share this with the team. Hope you have an amazing day! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
Easy process to start. Staff was very friendly and I feel like my case will be handled well.
Hi Janecia and thank you for reviewing our firm! We strive to provide a stellar experience for our clients and we are happy it shows. Have an amazing day! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
Very happy and hope to Continue business with them
Hi Patience! Thank you for your kind words and your review! It thrills us to know we were able to provide you the help you needed. We wish you the best moving forward. Thank you! Judith - Client Experience Team - cx@forthepeople.com - (888) 488-0018.
Great people to interact with, very helpful and informative about the case
Hi Rashad, glad to learn your experience was a positive one. Hope you have an amazing day! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
Amazing agent explaining everything I need to know in detail.
It means a lot you took the time to leave us a 5-star rating. We provide our clients with the compassion and care they deserve. Thank you for choosing Morgan & Morgan, we hope you take care. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630
Good experience with review on phone. Emily was kind, courteous and helpful.
Susan, we take great pride in our reputation and thank you for this 5-star review! We know in today's world that everyone is extremely busy, so just taking the time out of your day to leave this review is important to us here at Morgan and Morgan. I hope you have an amazing day! – Mike
Very happy with service can't wait to get everything settled
Helen, thank you so much for the positive rating. We’re always happy to see our client’s satisfaction with our services and wish you all the best. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630 – Mike
Person on phone from your office was personable and understanding.
Hi Nancy! Thank you for your review. This embodies all what we strive to be and glad it shows. Take care!
Easy,understandable, helpful, clear agent, knowledgeable
Hi Joseph! Thanks for reviewing us! It is great to hear that your experience was Top Notch! We wish you the best moving forward. Have an amazing day! cx@forthepeople.com - (888) 488 -0018.
Great service and response time to look into my claim Thank you
Felipe, thank you so much for your sweet comment. This has made our day over here! We hope you have an amazing day and wish the best with your case. Thank you! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
Easy to work with. Reachable assistance at any given time. Very professional experience.
Thank you Shirley for your kind words. Happy to hear how well it all went. Take care!
Very helpful in assisting my son and I. Through out the process with any questions
Thank you Anna for your kind words. We only want to treat our clients the way we would want to be treated if we were in their shoes and glad it shows. We wish you all the best for you and your son. Take care!
Wonderful, I was able to navigate easily through the site.
Business History
At Morgan & Morgan, we believe family comes first. That’s why despite our size, Morgan & Morgan continues to be a family firm. John and his wife, Ultima, met at law school and continue to work together along with sons Matt, Mike, and Dan to help people like you every day.
In the most difficult moments of your life, Morgan & Morgan has your back. Insurance companies are scared of us because we take more cases to trial than any other law firm. We’re prepared to fight the same way for you.
You can count on us to provide the support you need. Morgan & Morgan is a firm you can trust, with tens of thousands of satisfied clients. Our clients are clients for life.
One way to know which law firm to hire is to ask your family and friends. Morgan & Morgan receives thousands of referrals from other lawyers, doctors, and even judges.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good morning Alexander, thank you for taking time out of your busy day to leave a 5 star review, it is greatly appreciated! I hope you have a great day! - Tyler