Overview
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
First time caller: Dee was very clear and methodical
Everyone has been helpful and patient. Answered my questions.
We appreciate your thoughtful words, Luis. This means a lot. Have a great day!
Very friendly and straight forward, really nice people who know how to handle clients.
Hi Joseph! Thank you for your kind words and sharing your experience with us. We are thrilled to hear how well everything went. Hope you have a fantastic day!
Simple with the help of their knowledgeable staff.
Thanks
Thank you Jason for allowing us to assist you. It's truly an honor. Take care!
So far its good, great customer service, and quick.
Thank you Michael for reaching out with your kind words. Happy to hear how easy the process was for you! Have a great day!
The person that I spoke with was very nice and happy to help me
Hi Melissa! We appreciate your feedback and happy to hear how it all went for you. Glad we could help. Take care!
Great experience would recommend this firm to my family and friends. Thank you
Good i love the lady working with me she is soo nice and helpful
The gentleman was a great speaker kind well mannered ty sincerely cg
Cynthia, we take great pride in our reputation and thank you for this 5-star review! We know in today's world that everyone is extremely busy, so just taking the time out of your day to leave this review is important to us here at Morgan and Morgan. I hope you have an amazing day! – Mike
Excellent communications. I felt comfortable speaking with the representatives.
Thank you Lenworth for your review. This embodies all what we strive to be and glad it shows. Take care! Tyler
It was handled very professionally I recommend to everyone.
Hello Kevin, thank you for your review! It means a lot and we are thrilled! We aim to provide top-notch customer service and communication and are always there for our clients when they need us. We genuinely care about our clients and are so glad it shows. We hope you have a great day.
Amazing customer service & great communication. Had a pleasure speaking with and very helpful.
We are grateful you took the time to leave us your feedback. We are thrilled to know our team took very good care of you during your time of need. We are devoted to being there for our clients during their trying times and glad it shows. Thank you for your trust! Take care!
The representative was very helpful and I look forward to working with you
Hi Jared, that’s wonderful to hear. Thanks so much for leaving us a review. We will share this with the team! Feel free to reach out to our Client Experience Team at CX@forthepeople.com or call us (888) 488-0018. Thank you! Judith
My experience with Morgan was professional and courteous.
Hi Dorothy! Thank you for your feedback. We strive for the best and glad it shows. Have a great day!
Felt as if I was going to be taking great care of!
Jerry, thank you so much for the positive rating. We’re always happy to see our client’s satisfaction with our services and wish you all the best. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630 – Mike
Worst experience of my life I'll never be the same
The lady who help was very nice. She listen and put everything down.
Hi Carolyn, thanks for the great review. Hope to see you again in the near future! Feel free to reach out to our Client Experience Team at CX@forthepeople.com or call us (888) 488-0018. Thank you!
We experienced exceptional fast service.
Thank you!
Thank you Tony for your kind words. Happy to hear how well everything went. Take care!
Such a great help! Staff was so kind! They made me feel at ease and taken care of.
Julie, thank you so much for the positive rating. We are always happy to see our client's satisfaction with our services and wish you all the best. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630 – Melissa
Great folks... Use them for your success. Had to get rid of my last lawyer...
Jakeimeo, thank you so much for your positive rating. We are always delighted to see happy clients. Thank you for choosing our firm. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630 – Tariq
Business History
At Morgan & Morgan, we believe family comes first. That’s why despite our size, Morgan & Morgan continues to be a family firm. John and his wife, Ultima, met at law school and continue to work together along with sons Matt, Mike, and Dan to help people like you every day.
In the most difficult moments of your life, Morgan & Morgan has your back. Insurance companies are scared of us because we take more cases to trial than any other law firm. We’re prepared to fight the same way for you.
You can count on us to provide the support you need. Morgan & Morgan is a firm you can trust, with tens of thousands of satisfied clients. Our clients are clients for life.
One way to know which law firm to hire is to ask your family and friends. Morgan & Morgan receives thousands of referrals from other lawyers, doctors, and even judges.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. I am sure Dee will appreciate knowing this. We strive for the best and glad it shows. Have a great day!