Overview
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
So far it been pleasant experience, friendly and not pushy at all.
It took over two years to recover money for my case, but was well worth the wait!
Hi Joseph, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon if you need us! - Client Experience Team - CX@forthepeople.com - 888-488-0018 - Judith
Very positive and clear. The response to all my questions was handled professionally
Hi Annette! Thank you for your kind words and for allowing us to assist. We wish you nothing but the best. Take care!
Your representative is easy to speak with highly informative enjoy present
We appreciate the review, Dawud. Thanks for taking the time. Hope to see you again soon! Feel free to reach out to our Client Experience Team at CX@forthepeople.com or call us (888) 488-0018. Thank you!
First time user. Easy to navigate. Enjoyable experience.
Thank you Curtis for your feedback. Super glad to hear how easy the process was for you. Hope everting turns out okay!
My case handler was very nice and I enjoyed talking to Vanessa.
Thank you for your thoughtful review. We aim for great customer service and want to treat our clients the way we would want to be treated if we were in their situation. We appreciate the opportunity to assist and grateful for the trust you've put in our team. Best of luck.
Very friendly and professional which makes me fill comfortable
Thank you for your thoughtful review. Your review embodies so much of who we are and our values as we always aim for excellent customer service and communication. We are honored to have been there for you to assist and wish you all the best. Have a great day!
They are really good. We had a great experience working with them in our auto accident.
Quick communication. Looking forward to the next step.
We appreciate your feedback, Jason. I wish you the best moving forward with your case. Take care!
Great experience with a nice and understanding gentleman
Thank you Heather for your feedback. Happy to hear.
Head injury because of poor property maintenance. Had brain surgery, and unable to work.
Thank you so much for your thoughtful comments. I'm sorry to hear what you've been through. We strive to provide the best service and representation possible and glad it shows. We are honored for your trust and wish you the best. Take care!
Great the service is quick and easy, reliable too.
Excellent, everyone was very professional and respectful
We appreciate you taking the time to provide your feedback, it means a lot. We treat clients the way we would want to be treated if we were going through the same situation and so glad it shows. We are honored you chose us to help and wish you all the best. Take care!
They were awesome work hard than you so much very compassionate Care
I received great on time service. Thank you for your help.
Thank you Karen for taking the time to let us know of your satisfaction with our service. We wish you all the best going forward. Should you have additional questions or need further assistance, please feel free to contact the Client Experience Team at cx@forthepeople.com or (888) 488-0018.
Just getting started with their service. Not much to tell you at this point
Really appreciate the rating, Terry. We wish you the best during your experience with our firm. Thank you! Client Experience Team at CX@forthepeople.com or call us (888) 488-0018.
George was very professional and took his time explaining everything.
Thank for reviewing us! We will make sure to share this with the team. Have an amazing day! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
Only started process, but receptionist was very friendly and knowledgeable
Hi Justin! Thank you for your kind words and for entrusting us with your claim. We always strive for 5 stars and would love to know what we could do differently to reach that. Feel free to email me with any concerns cx@forthepeople.com
Easy to work with for non tech friendly people... good person
Thank you Patrick. We are happy to hear the process was simple for you. We do try to make it as easy as possible. All the best.
Associate was very helpful with starting the process of looking into my injury.
Hi Michael! We are grateful for you sharing your experience with us and happy to hear how well it all went. Take care!
Business History
At Morgan & Morgan, we believe family comes first. That’s why despite our size, Morgan & Morgan continues to be a family firm. John and his wife, Ultima, met at law school and continue to work together along with sons Matt, Mike, and Dan to help people like you every day.
In the most difficult moments of your life, Morgan & Morgan has your back. Insurance companies are scared of us because we take more cases to trial than any other law firm. We’re prepared to fight the same way for you.
You can count on us to provide the support you need. Morgan & Morgan is a firm you can trust, with tens of thousands of satisfied clients. Our clients are clients for life.
One way to know which law firm to hire is to ask your family and friends. Morgan & Morgan receives thousands of referrals from other lawyers, doctors, and even judges.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words and review! We wish you the best of luck moving forward. Have an amazing day! Client Experience Team - cx@forthepeople.com - (888) 488-0018.