Overview
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
Ok but knew this was a case very different because of no permanent injury
Great attentive organization! Will recommend to all family and friends.
Warm, caring, sincere. Informed. Well explained. Feel good and confident in consult.
Thank you for taking the time to rate us! We'd love to know more what made it a great experience for you. We look forward to helping you with your case and want you to know that we are here if you need us. You can reach us at CX@forthepeople.com or by calling our number (888) 488 - 0018. Thank you! Client Experience Team
Very professional and friendly. There are thorough.
Thank you so much for the positive rating. We are always happy to see our client's satisfaction with our services and wish you all the best. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630 – Tariq
Nice pleasant professional. He also explained it to me in a way I could understand.
I got many answers to all of the questions we had and it was explained easily but thoroughly.
So glad you had a great experience, Kyle. Hope you have an amazing day! Thank you! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
Very professional and polite. Would definitely recommend
Thank you Lisa for your review. These always mean a lot to us we are thrilled! We aim to provide top-notch customer service and communication and are always there for our clients when they need us. We genuinely care about our clients and are so glad it shows. We are honored to have been there to assist. We hope you have a great day.
They listen to my complaints patiently and then act on it. I was pleased with the result
Thank you Clarenton. Our firm upholds itself to a high standard and we want our clients to be proud of the representation we provide. In your situation, it sounds as if we did just that. We wish you the best and hope you take care!
Excellent and outstanding. Kelly was great. I felt very comfortable talking with her
Hello Cynthia, We are sorry to hear you have been through something difficult but glad our firm was able to assist. We are happy to hear of your experience with Kelly and will be sure to share this with her. We wish you the best, take care!
Very kind person helping me with an auto accident I was in.
Thank you so much for your thoughtful review. We strive for the best and honored to have been able to be there for you during your time of need. Thank you for the trust you've put in our team, it means a lot. Take care Rachel!
Very professional and gives you hope to get answers
Hi Elsy. Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Thank you! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
So far they have been very helpful with questions.
Thank you Taylor for reaching out and allowing us to assist you. All the best.
Great job! They helped me so much with all my concerns and questions!
Amanda, we appreciate you taking the time to leave us a rating. We treat our clients the way we would want to be treated if in their shoes. Thank you for coming to our firm, and thank you for taking the time to leave us a rating. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630 – Tariq
The person i spoke to was very helpful and addressed all my concerns
Everything is going as planned so far but I have not had much interaction to this point.
Hi Lyliana, good afternoon, thank you for taking time out of your busy day to leave a 5 star review, it is greatly appreciated! I hope you have a great day!
I am very pleased with my attorney and legal staff.
I'm just starting this process so I can't give a full review
Hi Leroy! Thank you for taking the time to leave us a review. We are happy to see that your experience so far was a positive one! Have an amazing day! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
I had a great experience! They respond so quickly.
Hi Kristina! Thank you for taking the time to leave us a review. We are happy to see that your experience with us was a positive one! Have an amazing day! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
Excellent customer service, explained everything very polite
Thank you for taking the time to leave us a review, Sabrina. We want nothing less than excellent service from the very beginning and it delights me to know this was your experience. I wish you all the best. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630 -
My representative was very sweet and understanding
Hello Latoaya, thank you for your review. We strive for amazing service from the very beginning and I am happy to hear your experience reflects this. We wish you all the best, take care!
Business History
At Morgan & Morgan, we believe family comes first. That’s why despite our size, Morgan & Morgan continues to be a family firm. John and his wife, Ultima, met at law school and continue to work together along with sons Matt, Mike, and Dan to help people like you every day.
In the most difficult moments of your life, Morgan & Morgan has your back. Insurance companies are scared of us because we take more cases to trial than any other law firm. We’re prepared to fight the same way for you.
You can count on us to provide the support you need. Morgan & Morgan is a firm you can trust, with tens of thousands of satisfied clients. Our clients are clients for life.
One way to know which law firm to hire is to ask your family and friends. Morgan & Morgan receives thousands of referrals from other lawyers, doctors, and even judges.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, it means a lot. We do always strive in providing a 5-star service and if there was something we missed, we'd love to hear from you. Please feel free to email me at cx@forthepeople.com - Tyler