Overview
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
Until this point they have been always pending and checking daily on the status of everything.
Hi Daniela, we appreciate the positive feedback. It means a lot. Hope to see you again in the near future! - The Client Experience Team - cx@forthepeople.com - (888) 488-0018.
Incident happened just a week ago and they are already working on it!
Jacob, we really appreciate the rating. Is there anything you’d like to share that we can pass along to the team? If so, you can reach out to our Client Experience Team at CX@forthepeople.com or call us (888) 488-0018. Thank you! Mike
Helpful experience. Great help. Thankful for everything
Really glad you had a positive experience, Alexsandro. Thanks for reviewing. Hope you have an amazing day! - Tyler
Very nice first call. Quick to answer and helpful!
Thank you for your 5-star review! It means a lot and we are thrilled! We aim to provide top-notch customer service and communication and are always there for our clients when they need us. We genuinely care about our clients and are so glad it shows. We hope you have a great day
Pierre and Rebecca were great would recommend this law form
We appreciate you taking the time to leave us such a nice review. We strive to provide the best customer service possible and are glad to hear Pierre and Rebecca took very good care of you. We hope you don't need us again in the future, but we are only a phone call away if you ever do. Take care!
Awesome so far... my son got attacked by dogs. We will see how this goes.
Thank you so much for your thoughtful comments. I'm sorry to hear what has happened to your family. We certainly understand that these can be trying moments for our clients and are happy to be there for you. We strive to provide the best service We are honored for your trust and wish you the best. Take care!
Super easy process to sign documents and very helpful
Hi Christina! We take great pride in our reputation and thank you for this 5-star review! We know in today's world that everyone is extremely busy, so just taking the time out of your day to leave this review is important to us here at Morgan and Morgan. I hope you have an amazing day! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
Very helpful. I was nervous about calling. Felt better in the end
Thank you Linda, for your kind words and review. We will share this with the rest of the team. Have an amazing day! cx@forthepeople.com / (888) 488-0018
Fantastic job. Answered all my questions. Very knowledgeable and eager to help.
Thanks for the review, Kayla. See you soon! Feel free to reach out to our Client Experience Team at CX@forthepeople.com or call us (888) 488-0018. Thank you!
They were very thoughtful and fast with everything
They helped me out a lot. Very fast and friendly service.
So glad you had a great experience, Christal. We look forward to serving you again soon! Feel free to reach out to our Client Experience Team at CX@forthepeople.com or call us (888) 488-0018. Thank you!
Phone representative was very helpful.
She walked me through the entire process.
Nicol, thank you so much for the positive rating. We’re always happy to see our client’s satisfaction with our services and wish you all the best. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630 – Mike
Fast and efficient. Got right on the case. Very impressive.
Thank you for your review. We do strive our best for a 5 star review. If there is anything else we could've done differently, please feel free to email me at cx@forthepeople.com
Everything was wonderful. Very respectful and knowledgeable
We appreciate you taking the time to provide your feedback, it means a lot. We treat clients the way we would want to be treated if we were going through the same situation and so glad it shows. We are honored you chose us to help and wish you all the best. Take care!
I have experience nothing but good things to say. Job well done
Hi Patricia! We truly appreciate your review as it means everything to us. We want nothing more than excellent customer service from the very beginning and happy to hear your legal team took very good care of you. We are honored to help and to be there for you. We hope you have a great day!
They were very helpful with my case. Much gratitude.
We appreciate the review. Thanks for taking the time. Hope you have an amazing day! - The Client Experience Team - cx@forthepeople.com - (888) 488-0018.
So far they were fast in gathering all my information.
Hello Dwohn. We want to thank you for choosing Morgan & Morgan to assist you. We strive to provide top-notch service and it sounds like we've done just that. We wish you the very best going forward. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630
Very understanding, professional, overall would 5 stars
Thank you for your thoughtful review. Your review embodies so much of who we are and our values as we always aim for excellent customer service and communication. We are honored to have been there for you to assist and wish you all the best. Have a great day!
They answered every question and it did everything right
Business History
At Morgan & Morgan, we believe family comes first. That’s why despite our size, Morgan & Morgan continues to be a family firm. John and his wife, Ultima, met at law school and continue to work together along with sons Matt, Mike, and Dan to help people like you every day.
In the most difficult moments of your life, Morgan & Morgan has your back. Insurance companies are scared of us because we take more cases to trial than any other law firm. We’re prepared to fight the same way for you.
You can count on us to provide the support you need. Morgan & Morgan is a firm you can trust, with tens of thousands of satisfied clients. Our clients are clients for life.
One way to know which law firm to hire is to ask your family and friends. Morgan & Morgan receives thousands of referrals from other lawyers, doctors, and even judges.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jackie! Thank you for your rating. Here at Morgan & Morgan we put compassion and care at the forefront of our services. For this reason reviews like yours mean a lot to us. Should you have additional questions or need further assistance, please feel free to contact us at: cx@forthepeople.com or 888 670 2630