Overview
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
So far extremely nice staff, understands our situation. Very happy with this call
Excellent great assistance the woman I spoke with was very courteous and helpful
Thank you for your review. We work hard for our clients and want to do the very best we can for them and overjoyed that it does show. We are honoured you chose us to assist you. Take care!
Mister Austin Brown was very helpful. He answered all our questions in a timely manner.
We truly appreciate your review as it means everything to us. We want nothing more than excellent customer service from the very beginning and are happy to hear Austin Brown took very good care of you. We are honoured to help and to be there for you. We hope you have a great weekend!
The persons that assisted me were knowledgeable, polite and very friendly.
We appreciate you taking the time to provide your feedback, it means a lot. We treat clients the way we would want to be treated if we were going through the same situation and are so glad it shows. We are honored you chose us to help and wish you all the best. Take care!
Nice and Pleasant made me feel like I'm gonna have help
Thank you Pernell for your review, it means a lot to us. We strive for excellent customer service and glad it shows. Glad we could help. Have a great day!
Awesome service she made everything so much easier
Thank you, Kareeka! So happy to hear. Take care!
This company is very patient and thorough in what they do
Thank you for your feedback Jordan. Take care!
Carla was very thorough through the review process. I appreciated her kindness as well!
Hi Carolynn! We appreciate your kind words and I am sure Carla will be thrilled to know. We always strive for providing the best service possible and glad it shows. Take care!
Very pleasant professional and helpful. They definitely know what they're doing. Loved the process.
Hello Denette, thank you for your review. We aim for top-notch representation and reviews like yours mean a lot. We wish you all the best. Take care!
Very thorough intake. Thoughtful and concerned staff during phone call.
Good experience so far. The process of providing my information was thorough and seamless.
Agent was very informative, patient n pleasant. He made sure I understood the details to this
It is because of Clients like you that we continue to improve as a business! Thanks for your review. We wish you all the best.! -The Client Experience Team
They made me feel at ease and not pressured., the process was straight forward.
I've had great communication from this firm on settling my case.
Awesome they were willing to help me and my family
People are fast and very understanding helping me through this difficult time
Thank you for your review. We work hard for our clients and want to do the very best we can for them and overjoyed that it does show. We are honored you chose us to assist you and wish you the best of luck. Take care!
Very comforting I can tell representative was sincere and cared about my situation
Talked with an employee who took down my information and forwarded it to the legal team
Hi Raphael, thank you so much for the review. See you next time! Feel free to reach out to our Client Experience Team at CX@forthepeople.com or call us (888) 488-0018. Thank you!
Fast and efficient with answering my questions or concerns.
Hi Allan, that’s wonderful to hear. Thanks so much for leaving us a review. Have a wonderful day! Thank you! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
Business History
At Morgan & Morgan, we believe family comes first. That’s why despite our size, Morgan & Morgan continues to be a family firm. John and his wife, Ultima, met at law school and continue to work together along with sons Matt, Mike, and Dan to help people like you every day.
In the most difficult moments of your life, Morgan & Morgan has your back. Insurance companies are scared of us because we take more cases to trial than any other law firm. We’re prepared to fight the same way for you.
You can count on us to provide the support you need. Morgan & Morgan is a firm you can trust, with tens of thousands of satisfied clients. Our clients are clients for life.
One way to know which law firm to hire is to ask your family and friends. Morgan & Morgan receives thousands of referrals from other lawyers, doctors, and even judges.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, it means a lot to us. We strive for excellent customer service and glad it shows. Glad we could help. Have a great day!