Overview
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
Daniel was thorough in the intake process and follow up call to see if I had additional questions.
Super great and easy very nice workers I love this so much
Hi Haleigh, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. Hope you have an amazing day! Thank you! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
Quick and easy to work with. All questions were answered.
Darci, thank you so much for your positive rating. We are always delighted to see happy clients. Thank you for choosing our firm. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630 – Tariq
At this moment I'm grateful that someone has listened to me..
Thank you Beverly for your 5-star review, it means a lot. We are thrilled to know of your experience with our firm and wish you the best of luck in the future. Take care!
The consultation was pretty seamless, thanks for your cooperation, best regards, cheers!
Thank you John for your kind words. We always want to treat our clients the way we would want to be treated if we were in their shoes and glad it shows. All the best.
I was walked through the process with simple easy to understand language
Hi Sarah! Thank you for your kind words. We try to make the process as simple as possible as we understand that these can be trying times for our clients. We wish you nothing but the best. Hope you have a great weekend!
Amazing and easy. I'm so grateful. I can't wait to get my case started.
Thank you for your review. We work hard for our clients and want to do the very best we can for them and overjoyed that it does show. We are honored you chose us to assist you and wish you the best of luck. Take care!
Jeff has been fantastic! Guided me seamlessly through the process.
Nice people very helpful to there clients and good understanding Lawyers
Hi! Thank you so much for your 4 star review. We strive for 5 stars and would love to know what we could do differently to reach that. Feel free to email me with any concerns cx@forthepeople.com Tyler
Hoover was wonderful, caring and very professional!
Thanks for the rating. If there are any details you’d like to share about what we are doing well, we’d love to learn more! Feel free to reach out to our Client Experience Team at CX@forthepeople.com or call us (888) 488-0018. Thank you!
Excellent customer service and very clear explanation.
We appreciate you taking the time to leave us a review, these always mean everything to us. We aim to provide top-notch service and sounds like we did just that. Should you have additional questions or need further assistance, please feel free to contact the Client Experience Team at cx@forthepeople.com or 888-488-0018.
No one has returned my calls... I may need to search elsewhere
This is the Client Experience team and we are sorry to hear about your experience; however, I am unable to identify your file in my system. Please email me directly so I can locate your file to further assist. My email address is: cx@forthepeople.com Looking forward to hearing from you!
I've only just begun the process but so far, everything has been easy.
Thank you Dana for your review. This embodies all what we strive to be and glad it shows. Take care!
Pleasant, direct, informative, patient, and comfortable
Thank you Carl for your 5-star review. We strive for the best and glad it shows. Have a great day!
The personnel was very helpful and polite. No wait to be transferred.
Thank you for your 5-star review! It means a lot and we are thrilled! We aim to provide top-notch customer service and communication and are always there for our clients when they need us. We genuinely care about our clients and are so glad it shows. We are honored you have chosen us to assist. We hope you have a great day.
It was complete honor to speak with you guys great customer service
Thank you Tommy for your 5-star review. We strive for the best and glad it shows. Have a great day!
Amazing so easy. And user friendly very quick process
Hi Kaytlin! Thank you for your review. This embodies all what we strive to be and glad it shows. Take care!
Excellent service and they answered all my questions
We appreciate your kind review. We strive for nothing but excellent customer service and overjoyed that it shows. Thank you for your trust in our team and we wish you the best of luck. Take care!
Business History
At Morgan & Morgan, we believe family comes first. That’s why despite our size, Morgan & Morgan continues to be a family firm. John and his wife, Ultima, met at law school and continue to work together along with sons Matt, Mike, and Dan to help people like you every day.
In the most difficult moments of your life, Morgan & Morgan has your back. Insurance companies are scared of us because we take more cases to trial than any other law firm. We’re prepared to fight the same way for you.
You can count on us to provide the support you need. Morgan & Morgan is a firm you can trust, with tens of thousands of satisfied clients. Our clients are clients for life.
One way to know which law firm to hire is to ask your family and friends. Morgan & Morgan receives thousands of referrals from other lawyers, doctors, and even judges.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon! Feel free to reach out to our Client Experience Team at CX@forthepeople.com or call us (888) 488-0018. Thank you!