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From the business
All Law Firms Are Not The Same. As America's largest Injury Law Firm, we believe you deserve to have the best life, so our goal is to get you best results as quickly as possible. For over 30 years, Morgan & Morgan has been fighting for the people and has recovered over $10 billion dollars for our clients. We have the resources to take on the biggest bullies in America: insurance companies know who we are, and more importantly, our results. A lot of lawyers never go to court. They’ll take the last best offer even if the case is worth 100 times that. Not us. Morgan & Morgan has over 700 attorneys who aren’t afraid to go to trial. If you win big, we win big. Let us fight for you. There’s only one Morgan & Morgan.
Morgan & Morgan Reviews Summary
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
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People are fast and very understanding helping me through this difficult time
Head injury because of poor property maintenance. Had brain surgery, and unable to work.
Thank you so much for your thoughtful comments. I'm sorry to hear what you've been through. We strive to provide the best service and representation possible and glad it shows. We are honored for your trust and wish you the best. Take care!
Overall magnificent the consultant i talked to was great he was patient he was joyful and he also was very sympathetic to the situation I couldn't have asked for a better consultant
We love that you took the time to leave us a few kind words. Feedback like this means everything to us as we always strive at providing the best service possible. We are honored you chose us to assist you with your claim and wish you the best. Take care!
Ok but knew this was a case very different because of no permanent injury
Thank you for taking the time to leave us a review, it means a lot. We do always strive in providing a 5-star service and if there was something we missed, we'd love to hear from you. Please feel free to email me at cx@forthepeople.com - Tyler
I have no complaints this law firm it great. So far I feel confident that they will represent me well and have my best interest in mind
Thank you for your review, it means a lot. We do strive to provide 5-star service and want to know what we can do to reach that. Please feel free to email me at cx@forthepeople.com if we can assist.
They really take time to listen and get the bullies
This is Tyler from the Client Experience team. Based on your comments Ty you had a positive experience with us, but left a 1 star review. We take all 1-star reviews seriously. If there is anything I can help you with, please let me know. I can be reached at cx@forthepeople.com Looking forward to hearing from you! - Tyler
They are very patient and understanding. I'm in alot of pain and I appreciate their kindness.
Thank you for taking the time to leave a review. Reviews like this mean a lot to us. I'm very sorry to hear the pain you are going through. We understand our clients come to us during difficult times and we work hard to provide the best service possible. We hope you get better and take care!
My consultation was done by Joanne she was compassionate and concern
This is amazing to hear Carltracy. We are always happy to hear when our team has taken good care of someone and I'm sure Joanne will be ecstatic to hear the news as well. Take Care!
Ursula was amazing and made us feel comfortable following our car accident. She took the time to get to know us and cared for our little family.
Hi Veronica, we are thrilled to know you had a great experience with Ursula. We put passion and kindness at the forefront of our service and it is always heartwarming to see when our clients have an experience like yours. Thank you and have a wonderful day.
They let you know even in hard times we you feel so confused n lost there there for you every step of the way and they give a sense of Family that's out there for you and willing to step you through the coarse of fighting every step of the way n I thank you all for that!
Hi Sidney, Your review means the world to us. Even in difficult times, we strive to provide the compassion and kindness we know our clients deserve. Thank you for taking the time to leave your feedback and have a great day!
Based on this initial encounter we feel very comfortable with our decision.
Your review means the world to us and we appreciate you taking the time to leave us one. We strive to provide the best representation possible and we are honored for your trust. Take care!
Excellent service, They gave very good detail explaining the process of what is going on and provided the information we needed and answered questions and concerns that I had.
Thank you for your 5-star review! It means a lot and we are thrilled! We aim to provide top-notch customer service and communication and are always there for our clients when they need us. We genuinely care about our clients and so glad it shows. We are honored to have been there to assist. We hope you have a great day.
I'm satisfied with the service but I'm not sure why we didn't get the information to sue with getting lost and showing back up on the last day of filing and having to deal with the small amount
Thank you for your review. We do strive our best for a 5-star review. If there is anything else we could've done differently, please feel free to email me at cx@forthepeople.com
I spoke with Robert, he answered all my questions and walked me through the E documents. I feel like a weight has been lifted off of me, knowing that I now have an advocate.
Thank you for your kind review. We are thrilled to hear about your experience with Robert. We work hard for our clients and want to do the very best we can for them. We are grateful for your trust and wish you the best of luck. Take care!
I am so thankful for the services provided by my attorney. When they say they cate, they mean it and are truly for the people.
Thank you for your kind words. Your review embodies so much of who we are and our values. We genuinely care about our clients and glad it shows. We appreciate the opportunity to assist and wish you the best of luck! Take care.
They make sure everything is done right. Keep you updated and informed.
Thank you for your thoughtful review. Your review embodies so much of who we are and our values as we always aim for excellent customer service and communication. We are honored to assist and wish you all the best. Have a great day!
Was very helpful with what needed to be done. Very patient and concerned about our well-being.
Thank you for your kind words and I am sure Giovanni will be happy with the feedback as well. We only want to treat our clients the way we want to be treated if we were going through the same situation and glad it shows. We are honored you chose us to help. Thank you!
I had the opportunity to speak with Ismarella, who took the time to listen to me vent about the issues that I have had after an accident, while at work.
We're sorry to hear the news but appreciate you put your trust in our firm. We're happy to hear Esmeralda took very good care of you. We know these are trying times for our clients and want nothing more than to work hard for them and be by their side fighting the same battle. We are grateful for the opportunity to assist.
Excellent, everyone was very professional and respectful
We appreciate you taking the time to provide your feedback, it means a lot. We treat clients the way we would want to be treated if we were going through the same situation and so glad it shows. We are honored you chose us to help and wish you all the best. Take care!
Had a 2 year case with this law firm. Covid extended the entire situation, but I was able to settle my case. This will change my life for the better good. Couldn't have asked for a better law firm
We are grateful you took the time to leave us your feedback. We are thrilled to know our team good care of you during your time of need. We are devoted to being there for our clients during their trying times and glad it shows. Congratulations on the win! Take care!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review. We work hard for our clients and want to do the very best we can for them and overjoyed that it does show. We are honored you chose us to assist you and wish you the best of luck. Take care!