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From the business
All Law Firms Are Not The Same. As America's largest Injury Law Firm, we believe you deserve to have the best life, so our goal is to get you best results as quickly as possible. For over 30 years, Morgan & Morgan has been fighting for the people and has recovered over $10 billion dollars for our clients. We have the resources to take on the biggest bullies in America: insurance companies know who we are, and more importantly, our results. A lot of lawyers never go to court. They’ll take the last best offer even if the case is worth 100 times that. Not us. Morgan & Morgan has over 700 attorneys who aren’t afraid to go to trial. If you win big, we win big. Let us fight for you. There’s only one Morgan & Morgan.
Morgan & Morgan Reviews Summary
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
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Excellent work performed by the Morgan & Morgan law firm. Would highly recommend the counsel for this type of injury.
I find everything was easy going and understandable the service was great
Thank you martin for your thoughtful review. We want nothing less than top-notch service so seeing reviews like yours mean a lot to us. Thank you for choosing us and have a great day!
So far within my process, everything is fine. I'm hoping to have a very position experience with Morgan and Morgan. Everyone I've talk to so has been helpful.
Thank you for your review, It means a lot and we are thrilled! We aim to provide top-notch customer service and communication and are always there for our clients when they need us. We hope you have a great day.
Very good experience they helped me a lot as far as letting me know the process of what I needed to do
Thank you Dawn for your review. I am sorry to hear what happened to you, but we consider it an honor to be there to assist you with your claim. We genuinely care about our clients and are so glad it shows. We wish you the best of luck. Have a great day!
Very thoughtful and courteous on the phone. Thank you
Thank you Catherine for your kind words. We want our clients to be comfortable with coming to us for assistance and it sounds like we have done just that. We consider it an honor you have come to our firm and wish you all the best. Take care.
Good
Service wonderful easy to work with. Will use again and again
Thank you for your review. This embodies all that we strive to be and glad it shows. Take care!
Scott was very through and patient with me. The process was very smooth! I appreciate all he has done for me and my family to make sure my recovery and visits were smooth. THANK YOU!
This review just brings a smile to my face. We're happy to hear Scott took very good care of you. We know these are trying times for our clients and want nothing more than to work hard for them and be by their side fighting the same battle. We are grateful for the opportunity to assist. Have a great weekend.
They are intelligent and professional, they're working on my 2 cases. I feel safe and I believe they will help me. I need that because my body is suffering with injuries. I will keep you informed.
This is Nancy with the Client Experience team and I am sorry to hear about this; no client should feel like this as we strive for excellent customer service. We are having difficulties locating your file in our systems. Please reach out to my team at cx@forthepeople.com so we may further assist. Looking forward to hearing from you and thank you for choosing Morgan & Morgan.
I had an excellent experience with the team assigned to my case. I would definitely recommend Morgan and Morgan.
Ivana thank you for your kind words. We are ecstatic to know of your satisfaction with your legal team and I'm sure they will be too. Have a wonderful day and take care!
Professional made me feel I made the right decision
Thank you for your kind words. We only want to treat our clients the way we want to be treated if we were going through the same situation and glad it shows. We are honored you chose us to help. Thank you!
Even though they only received 500 for my case they still treated me as if they were making $50,000. Highly recommend Morgan and Morgan
Thank you for your thoughtful review. It has been a privilege to have been able to assist you with your claim and appreciate you allowing us to do so. Glad everything worked out. We wish you the best of luck. Take care
My initial consultation was easy and worry free. The call taker was kind and considerate.
Hello Dennus, Thank you for your kind words. We strive for top-notch service and are always happy to see when it shows. Take care.
For having bad experience with other lawyers and without more confidence, they recommended BRANDI A. GARTRELL for his simple and practical way of working and I am not disappointed now, I still believe that good lawyers continue to come, it has brought my confidence back
We are thrilled at such a kind review! This truly means a lot to us and I'm sure Brandi will be happy to know as well. We only treat our clients the way we would want to be treated if we were in their situation and are so glad it shows. Thank you for allowing us to assist you with your claim and fighting by your side. Take care!
Super easy to do happy to be with this firm they were great at explaining it easy to do thank you very easy
Thank you for your thoughtful review. Your review embodies so much of who we are and our values as we always aim for excellent customer service and communication. We are honored to have been there for you to assist and wish you all the best. Have a great day!
Was concerned about provisions concerning arbitration. Question was answered well.
Thank you for your 5-star review! It means a lot and we are thrilled! We aim to provide top notch customer service and communication and are always there for our clients when they need us. We genuinely care about our clients and so glad it shows. We are honored to have been there to assist. We hope you have a great day.
Anais who took my information was great. So far this experience has exceeded my expectations.
Thank you Andrew for taking the time to leave us a review, it means a lot. We genuinely care about our clients and are overjoyed to hear Anais took care of you. We are honored you chose us to assist and wish you all the best.
Great experience, They answered all my questions, very polite and courteous.
Thank you Tasha for taking the time to leave us a review. We know it is never easy to reach out to a firm which is why we treat all of our clients the ways we would want to be treated if we were in the same situation. Take care!
Some of the best help I've gotten. May God bless these people.
Thank you James for you review it means a lot we genuinely care and want to be there for as many people as we can. Take care.
I feel like they're very caring & concerned about my accident & they're also very thorough!
Hello Natalie, We are all smiles here thanks to your kind words. Your review embodies all that we strive to be for our clients. We are honored you have come to us for assistance.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you Kyle for taking the time to let us know of your experience. We want our clients to be proud of the representation we provide and concider it an honor to have been there for you.