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From the business
All Law Firms Are Not The Same. As America's largest Injury Law Firm, we believe you deserve to have the best life, so our goal is to get you best results as quickly as possible. For over 30 years, Morgan & Morgan has been fighting for the people and has recovered over $10 billion dollars for our clients. We have the resources to take on the biggest bullies in America: insurance companies know who we are, and more importantly, our results. A lot of lawyers never go to court. They’ll take the last best offer even if the case is worth 100 times that. Not us. Morgan & Morgan has over 700 attorneys who aren’t afraid to go to trial. If you win big, we win big. Let us fight for you. There’s only one Morgan & Morgan.
Morgan & Morgan Reviews Summary
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
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As I said before. I got to speak to a knowledgeable person right away. She listened and asked pertinent information. I wasn't bounced around from one person or another. The lady "Lynette" that helped me was very nice and smart
Headache unddrdtand, the attorney who assisted me, she was a good person to help me, I'm really tired, please understand
Thank you Anne for taking the time to leave us a review. We are sorry to hear what you have been through but are overjoyed we could be there to assist. We take pride in what we do so reviews like this mean a lot to us. Take care.
I was outside in my yard, when struck by a vehicle. The medical bills started piling up & I couldn't work. I didn't know what to do. I thought to myself, "who is the best firm for my case?". I remembered a commercial of Morgan & Morgan saying they were for the people. They answered my call very late at night, asked about my trauma, and assured me I could relax and not worry. From that day on I just focused on healing & let Morgan & Morgan handle the rest.
Amy, we are very sorry to hear of the troubles you've been through. We appreciate you taking the time to provide your feedback, it means a lot. We treat clients the way we would want to be treated if we were going through the same situation and so glad it shows. We are honored you chose us to help and wish you all the best. Take care!
Everything was done on time and professional and all bills was taken care of
We appreciate your kind review. We strive for nothing but excellent customer service and overjoyed that it shows. Thank you for your trust in our team and we wish you the best of luck. Take care!
So far my experience has been good, I have not received a settlement so it is to early to give a final evaluation.
Thank you for your review. It has been a privilege to have been able to assist you with your claim and appreciate you allowing us to do so. We wish you the best. Take care
The personnel was very helpful and polite. No wait to be transferred.
Thank you for your 5-star review! It means a lot and we are thrilled! We aim to provide top-notch customer service and communication and are always there for our clients when they need us. We genuinely care about our clients and are so glad it shows. We are honored you have chosen us to assist. We hope you have a great day.
We called your company got a real person answering our call and they were willing and able to answer all questions and were very helpful and polite
Thank you for your thoughtful review. Your review embodies so much of who we are and our values as we always aim for excellent customer service and communication. We are honored you have chosen us to assist and wish you all the best. Have a great day!
Caitlin did a great job from start to finish helping me get this case settled. I would recommend her to anyone who's been in an accident and needs a great attorney.
We are grateful you took the time to leave us your feedback. We are thrilled to know Caitlin took very good care of you during your time of need. We are devoted to being there for our clients during their trying times and are glad it shows. Thank you for your trust! Take care!
I had a great experience working with Anna on my potential case. She made me feel comfortable and spoke to me with compassion and concern. I am so grateful I called to get help.
Thank you Mark it means a lot to know of your satisfaction with our services and we are overjoyed to hear your feedback about Anna. We will be sure to share this with her. Wishing you all the best with your claim, take care!
My Attorney is very attentive to my needs, very considerate and personable. I will recommend him without hesitation.
Thank you for leaving us such a thoughtful review, it truly means a lot and I am sure Luke will be thrilled to know. Your review embodies so much of who we are and our values as we genuinely care about our clients. We know these are trying times for our clients and want nothing more than to work hard for them and be by their side fighting the same battle. We are honored we were there to help. Have a good day.
They were patient and always kept me up to date. They made sure I got the best deal possible and made sure I was taken care of.
Thank you for your thoughtful review. Your review embodies so much of who we are and our values as we always aim for excellent customer service and communication. We are honored to have been there for you to assist and glad everything worked out. Wish you all the best and take care!
They work fast and efficiently to get the case started
Thank you Jon for your review. This embodies all that we strive to be and we are so glad it shows. We wish you all the best with your claim, Take care!
Lori helped with all aspects of my case. I just had to go to my doctor appointments. There was no worries about anything else.
Thank you, Debbie. It brings a smile to our faces to know our team could be there to assist you with your case. We will be sure to share your kind words with Lori and her team. We hope you are doing well and wish you all the best going foward!
She helped and talked me through everything. Worked well with everyone talking in the background. Positive
Thank you Shyanne for taking the time to leave us a review. It is great to hear our team was able to provide the care and attention you need for your claim. We are honored you've chosen us to assist and wish you all the best. Take care!
Great My experience with Morgan and Morgan has been great I'm very satisfied with the quick response to my request, Very grateful of the knowledge of the person who excepted my information, very anxious to find out what can be done to assist me in this situation.
We are overjoyed by your kind review. We strive to be there for our clients and to provide the assistance they need. We are honored by your trust in our firm and and wish you all the best. Take care!
Excellent She did a great job explaining the situation to me telling me how to go about things and now I have a person as represent me great job awesome thumbs up
We love that you took the time to leave us a few kind words. Feedback like this means everything to us as we always strive at providing the best service possible. We are honored you chose us to assist you with your claim and wish you the best. Take care!
Patrice was very easy to speak to, kind thoughtful.
Thank you Patricia for your review, it means a lot to us. We strive for excellent customer service and glad it shows. Glad we could help. Have a great day!
Nice and Pleasant made me feel like I'm gonna have help
Thank you Pernell for your review, it means a lot to us. We strive for excellent customer service and glad it shows. Glad we could help. Have a great day!
It was GREAT to have someone (Halie) answer the phone at 3:00 in the morning that was very kind and excited to help me with the questionnaire. It only took about 20 min and I didn't have to go looking for any records in order to answer her questions. I honestly haven't enjoyed customer service like that in a long time!
Thank you David for your 5-star review. We strive for the best and glad it shows. Have a great day!
Great! Experience is the key to success
I believe that Morgan and Morgan
Law firm has had many years at what they do. Trust is the best policy.
Thank you Louis for your 5-star review. We strive for the best and glad it shows. Have a great day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you Dawn for your kind review. We are overjoyed to hear of your experience with Lynette and will be happy to share this with her. What you are describing embodies the service and aptitude we strive for. Thank you and take care.