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From the business
All Law Firms Are Not The Same. As America's largest Injury Law Firm, we believe you deserve to have the best life, so our goal is to get you best results as quickly as possible. For over 30 years, Morgan & Morgan has been fighting for the people and has recovered over $10 billion dollars for our clients. We have the resources to take on the biggest bullies in America: insurance companies know who we are, and more importantly, our results. A lot of lawyers never go to court. They’ll take the last best offer even if the case is worth 100 times that. Not us. Morgan & Morgan has over 700 attorneys who aren’t afraid to go to trial. If you win big, we win big. Let us fight for you. There’s only one Morgan & Morgan.
Morgan & Morgan Reviews Summary
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
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Very helpful and very kind answered every question
Great they were very helpful in knowing how to help
Hello Kai, thank you for taking the time to leave us a review. These mean a lot to us and we strive for a service our clients can be proud of. We wish you all the best. Take care!
So far so good the start of this with Morgan and Morgan was great
Thank you Robert for your kind words and review. We want our clients to feel comfortable with the service we provide from the very beginning and we are happy to know it shows. We wish you all the best. Take Care!
My son was hit by a car in Florida, we stupidly hired Morgan and Morgan. They did collect the money from the drivers' insurance then said since we lived in NJ the case needed to be moved to NJ. At the time they were not there but used a firm. It was switched and we were told these things take time. After over a year I called and found out the lawyer the case went to no longer practiced law so I had to go back to Florida to find out what was happening. The case now, only because of my call was moved to another lawyer now with Morgan and Morgan in NJ. The problem is he won't return a call. I have now received a bill from my insurance company for more than was recovered. At the moment hiring Morgan and Morgan looks like it will cost me thousands. Time for a new law firm but some say they may have lied and the statute of limitations may have expired. You have been thru enough don't get screwed as I did
Hi Stuart. This is the Client Experience team and we are sorry to hear about your experience; however, I am unable to identify your file in my system. Please email me directly so I can locate your file to further assist. My email address is: cx@forthepeople.com Looking forward to hearing from you!
No one has returned my calls... I may need to search elsewhere
This is the Client Experience team and we are sorry to hear about your experience; however, I am unable to identify your file in my system. Please email me directly so I can locate your file to further assist. My email address is: cx@forthepeople.com Looking forward to hearing from you!
Excellent representation on my first experience willingness to go the extra mile. Very concerned about my needs and health.
Thank you Zack for your positive review. We aim for top-notch representation and it sounds like we did just that. We hope all is well and wish you the best going foward.
Not knowing how my wrist will heal and the pressure to return to work
Thank you Dorothy for your review. We are sorry to hear what happened to you but are honred you chose us to assist. We wish you the best going forward and hope you have a great weekend.
Morgan & Morgan was very courteous and professional from start to present I highly recommend them for all your legal needs
Thank you, Reginald, we know our clients come to us during difficult times which is why we strive to provide the professionalist and courtesy we know our clients deserve. We hope you have a great weekend, take care!
Pleasant very clear and helpful i would make a reference and recommend this law firm
Thank you for your thoughtful review. Your review embodies so much of who we are and our values as we always aim for excellent customer service and communication. We are honoured you have come to us for assistance and wish you all the best. Have a great day!
They took me step by step through the process with ease. A+!
Thank you for your 5-star review! It means a lot and we are thrilled! We aim to provide top-notch customer service and communication and are always there for our clients when they need us. We genuinely care about our clients and are so glad it shows. We are honored to know you came to us for assistance. We hope you have a great day.
Helpful. Assistance me with great service and friendly and would highly recommend Morgan and morgan.
Thank you Shawn for your kind review. We are proud of the representation we provide and it always means a lot to us to know of our client's satisfaction with our service. Have a great weekend and take care.
Excellent and outstanding. Kelly was great. I felt very comfortable talking with her
Hello Cynthia, We are sorry to hear you have been through something difficult but glad our firm was able to assist. We are happy to hear of your experience with Kelly and will be sure to share this with her. We wish you the best, take care!
They listen to my complaints patiently and then act on it. I was pleased with the result
Thank you Clarenton. Our firm upholds itself to a high standard and we want our clients to be proud of the representation we provide. In your situation, it sounds as if we did just that. We wish you the best and hope you take care!
Prompt, Friendly and Sincere. Spoke to a representative named Tyneshia, as soon as she took my call she made me feel like I was talking to someone that I knew for years.
Thank you Lonnie for this wonderful review. What you are describing embodies the connection we strive for in our firm. We will be sure to share your kind words with TaNesha and her teams. Best of luck and take care!
Excellent as before. I had Morgan & Morgan handle an earlier accident from an inattentive driver and was very pleased with the results. When I needed a law firm again, there was no doubt in my mind who I wanted to handle my case.
Wow, we are speechless thanks to your thoughtful review. It means a lot to us that you took the time to let us know of your satisfaction with our representation. We work hard for our clients and want to do the very best we can for them as we understand these can be trying times for our clients. We hope you never need us again, but we are only a phone call away if you ever do. Thank you for allowing us to help. Take care!
Professional, Pleasant and Helpful and very pleasant
Thank you for your review, it means a lot to us. We strive for excellent customer service and glad it shows. Glad we could help. Have a great day!
Joyful and content. Felt like they actually cared about my injury and were determined to get ne back on track. Thank you Morgan and Morgan.
We are grateful you took the time to leave us your feedback. We are devoted to being there for our clients during their trying times and are glad it shows. Take care!
I like the approach I am given the opportunity to be heard
Thank you Reta, We are happy to allow the people to have a voice during these troubled times. We want nothing more than to be there for our clients and help those whom we can in our practice. We wish you the best with your claim and hope you take care!
I want to thank the lady that helped me. She made me feel like a person. She was very helpful
Thank you Rebecca for your sweat review. We are so happy to hear of your experience with Vanelize and will make sure she sees your kind words. We treat clients the way we would want to be treated if we were in the same situation and consider it an honor to be there to assist you. We wish you the best with your claim. Take care!
Fantastic intake protocol, with representative providing excellent explanations of everything that will occur in the short term!
We truly appreciate your review as it means everything to us. We want nothing more than excellent customer service from the very beginning it sounds like we did just that. We are honored to help and to be there for you. We hope you have a great weekend!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robert. We are happy to hear our team took very good care of you. We want our clients to be treated the way we would want to be treated if we were in a similar situation. We care about our clients and want to use the resources we have to help. We wish you all the best, take care!