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From the business
All Law Firms Are Not The Same. As America's largest Injury Law Firm, we believe you deserve to have the best life, so our goal is to get you best results as quickly as possible. For over 30 years, Morgan & Morgan has been fighting for the people and has recovered over $10 billion dollars for our clients. We have the resources to take on the biggest bullies in America: insurance companies know who we are, and more importantly, our results. A lot of lawyers never go to court. They’ll take the last best offer even if the case is worth 100 times that. Not us. Morgan & Morgan has over 700 attorneys who aren’t afraid to go to trial. If you win big, we win big. Let us fight for you. There’s only one Morgan & Morgan.
Morgan & Morgan Reviews Summary
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
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Everything was wonderful. Very respectful and knowledgeable
Was very satisfied with the service and the help I received
We appreciate you taking the time to leave us such a nice review. We strive to provide the best customer service possible and glad it shows. Glad we could help. Have a great day!
My experience was good is was no pressure very smooth.
We are honored you chose to assist you in your time of need and grateful for the trust you've put in our firm. We hope you have a great day!
Professional, friendly. Answered my question in a timely manner. I am told that Morgan & Morgan is one of the best agencies around. I am please that they are handling my case.
We understand that these situations can be trying and we are honored to not only have been there for you, but for you allowing us to assist you. We wish you the best of luck! Take care!
They were super easy to talk to and understanding. Especially since this was my first time having to use an attorney.
Thank you for your review. We do strive our best for a 5 star review. If there is anything else we could've done differently, please feel free to email me at cx@forthepeople.com
Kristina was incredible helpful, kind, and professional. We feel safe and hopeful for getting in touch with this Morgan & Morgan.
Thank you for your trust in our team and allowing us to assist. We wish you the best. Have a great day!
Fast and efficient. Got right on the case. Very impressive.
Thank you for your review. We do strive our best for a 5 star review. If there is anything else we could've done differently, please feel free to email me at cx@forthepeople.com
Provided me with information to my questions and assisted me in my case.
Thank you for your review. We do strive our best for a 5 star review. If there is anything else we could've done differently, please feel free to email me at cx@forthepeople.com
Very easy to use and amazing people work here. Super accepting of anything and always want to help you.
We are overjoyed by your kind review. We are honored you trusted us with your case and wish you all the best. Take care!
It was a experience because I am everyone was nice
Thank you for taking the time to leave us a review as these mean a lot to us. Thank you for your trust in our team and allowing us to assist. We wish you the best. Have a great day!
So far extremely nice staff, understands our situation. Very happy with this call
Thank you for your review, it means a lot to us. We strive for excellent customer service and glad it shows. Glad we could help. Have a great day!
Excellent great assistance the woman I spoke with was very courteous and helpful
Thank you for your review. We work hard for our clients and want to do the very best we can for them and overjoyed that it does show. We are honoured you chose us to assist you. Take care!
Repetitive because I've spent at least 1-2 hours tryi g to complete this form. I'm getting frustrated!
Hello Deborah, I'm sorry to hear about your frustrations. Please let our firm know if we can be of any assistance. You may reach out to the Client Experience at cx@forthepeople.com. Looking forward to assising you.
Mister Austin Brown was very helpful. He answered all our questions in a timely manner.
We truly appreciate your review as it means everything to us. We want nothing more than excellent customer service from the very beginning and are happy to hear Austin Brown took very good care of you. We are honoured to help and to be there for you. We hope you have a great weekend!
Everyone that I talked to was nice and informative about what I need to do.
Thank you for your thoughtful review. Your review embodies so much of who we are and our values as we always aim for excellent customer service and communication. We are honored to have been there for you to assist and wish you all the best. Have a great day!
I love the way ms. Flor answered every Thing also everything we're explained and never let a question go with out an answer!
We are grateful you took the time to leave us your feedback. We are thrilled to know our team took very good care of you during your time of need. We are devoted to being there for our clients during their trying times and glad it shows. Thank you for your trust! Take care!
Very friendly, easy to deal with when injured. Was able to do everything from bed. Gave me the sympathy, in which the other driver did not. Very appreciated!
We truly appreciate your review as it means everything to us. We want nothing more than excellent customer service from the very beginning and are happy to hear Suleika took very good care of you. We are honored to help and to be there for you. We hope you have a great weekend!
Kenya was very professional and helpful. She was able to answer all my questions
Thank you for your thoughtful review. We aim for great customer service and want to treat our clients the way we would want to be treated if we were in their situation. We appreciate the opportunity to assist and grateful for the trust you've put in our team. Best of luck.
Excellent worker drama free like to get job done on time
Thank you for your review, it means a lot to us. We strive for excellent customer service and glad it shows. Glad we could help. Have a great day!
Sharon was great! She gave me a very nice and warming welcome and steered me in the tight direction. Great experience.
Hello Tyler, Thank you for taking the time to leave us your feedback. We are happy to see your kind words for Sharon and are glad we could be there to assist. Wishing you all the best. Take care!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate you taking the time to provide your feedback, it means a lot. We treat clients the way we would want to be treated if we were going through the same situation and so glad it shows. We are honored you chose us to help and wish you all the best. Take care!