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From the business
All Law Firms Are Not The Same. As America's largest Injury Law Firm, we believe you deserve to have the best life, so our goal is to get you best results as quickly as possible. For over 30 years, Morgan & Morgan has been fighting for the people and has recovered over $10 billion dollars for our clients. We have the resources to take on the biggest bullies in America: insurance companies know who we are, and more importantly, our results. A lot of lawyers never go to court. They’ll take the last best offer even if the case is worth 100 times that. Not us. Morgan & Morgan has over 700 attorneys who aren’t afraid to go to trial. If you win big, we win big. Let us fight for you. There’s only one Morgan & Morgan.
Morgan & Morgan Reviews Summary
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
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Wow after watching all the tv advertising I really though this would be a amazing company. But much to my surprise I was wrong. 3 times I called them with different cases and all 3 times I was rejected and had to go with another company. The first case they actually excepted and close to a year later they called me to say we didn't have a case. What a waste of my time. They are not professional in any way.
Great so far. Looking forward to getting this started and getting a good amount fir my injuries
Hi Angelique, Thank you for taking the time to rate us!
Fell in. A parking lot due to negligence of property owner.
Hi Robert, Thank you for taking the time to rate us!
They listened and reassured me along the way and was very honest and nice to me I recommend them
Hi! This is Tyler D from the Client Experience Team. Thank you for your review. We work hard for our clients and want to do the very best we can for them and overjoyed that it does show. We are honored you chose us to assist you. Take care!
Thanks so much. It was easy and fast considering the issues I'm having with work.
Hi! This is Tyler D from the Client Experience Team. Thank you for your review. We work hard for our clients and want to do the very best we can for them and overjoyed that it does show. We are honored you chose us to assist you. Take care!
Very comforting on the phone, answered all the questions.
Hi! This is Tyler D from the Client Experience Team. Your review means the world to us and we appreciate you taking the time to leave us one. We strive to provide the best representation possible and glad to hear we took very good care of you. We are honored for your trust. Take care!
Wrist injury at my job at tampa international airport
Hello Kim. I'm sorry to hear of what happened but thankful for your positive review. We wish you all the best going forward and consider it an honour you have come to our firm for assistance.
The ladies on the phone were very helpful and reassuring.
Thank you for your 5-star review. We strive for the best and glad it shows. Have a great day!
Very simple easy to use found form in a simple and easy way to understand what you are signing
Thank you for your 5-star review! It means a lot and we are thrilled! We aim to provide top-notch customer service and communication. We genuinely care about our clients and are so glad it shows. We hope you have a great day
I had a great perfect experience with Morgan and Morgan they walked me threw every step to start what I had to start. I wouldn't go to any other law firm. These lawyers are the real deal.
Thank you so much for your thoughtful review. We strive for the best and are honoured to have been able to be there for you during your time of need and to assist you in getting this settled out. Thank you for the trust you've put in our team, it means a lot. Take care!
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Thank you for your 5-star review. We strive for the best and glad it shows. Have a great day!
Perfect very easy friendly knowledgeable staff. Service time was faster than I was ready for.
Hi John, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. Have a great day!
Great personality, Cassandra was very helpful in getting me started.
Thank you for your feedback. I am sure Cassandra will appreciate knowing this. We strive for the best and glad it shows. Have a great day!
Involved in a motor vehicle accident where I was rear ended.
Was stationary along side I75, waiting to exit, when I was hit from behind, causing me to hit the vehicle in front of myself. Was taken to hospital via ambulance with head and nose injury and lower back pain.
Good afternoon Steve, I am truly sorry to hear about your accident and wish you the speediest of recoveries. We are gad you choose Morgan and Morgan to handle your case and look forward to representing you in this matter. Take care.
Espero qué me ayuden ya qué verdaderamente no puedo trabajar por mis condiciones de salud.
He it's very professional and understanding. I feel very happy with service.
Thank you for your review. We work hard for our clients and want to do the very best we can for them and overjoyed that it does show. We are honored you chose us to assist you and wish you the best of luck. Take care!
They are great. The team is outstanding. The people are for the people and we're with me step by step. Incredible individuals!
We appreciate your kind review. We strive for nothing but excellent customer service and overjoyed that it shows. Thank you for your trust in our team and we wish you the best of luck. Take care!
Person on phone from your office was personable and understanding.
Hi Nancy! Thank you for your review. This embodies all what we strive to be and glad it shows. Take care!
They called even before I had gone to the operating room. They also called to check up on me.
Hi Carole! Thank you for your 5-star review. We strive for the best and glad it shows. Have a great day!
I have experience nothing but good things to say. Job well done
Hi Patricia! We truly appreciate your review as it means everything to us. We want nothing more than excellent customer service from the very beginning and happy to hear your legal team took very good care of you. We are honored to help and to be there for you. We hope you have a great day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Joe, I am very sorry to see this was your experience with our firm. There are many things we consider when looking into a claim and there are situations where our firm is not best suited to assist. This does not mean you do not have a case and we encourage you to continue your search for legal assistance. We will always strive to be there for the people and will be happy to provide consultations in the future. We hope you think of us should legal needs arise in the future.