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From the business
All Law Firms Are Not The Same. As America's largest Injury Law Firm, we believe you deserve to have the best life, so our goal is to get you best results as quickly as possible. For over 30 years, Morgan & Morgan has been fighting for the people and has recovered over $10 billion dollars for our clients. We have the resources to take on the biggest bullies in America: insurance companies know who we are, and more importantly, our results. A lot of lawyers never go to court. They’ll take the last best offer even if the case is worth 100 times that. Not us. Morgan & Morgan has over 700 attorneys who aren’t afraid to go to trial. If you win big, we win big. Let us fight for you. There’s only one Morgan & Morgan.
Morgan & Morgan Reviews Summary
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
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I would not recommend going to them they are racist against their clients they choose to to help who they want to help I would not recommend anyone choosing Morgan & Morgan
This is the Client Experience team and we take all negative feedback seriously. We are so sorry that we were not able to help you with your case. As the largest Personal Injury law firm, we are the best suited firm to handle large and small cases and unfortunately we cannot help everyone. As we work on improving our level of service to the people, we hope you call us in the future should you need our services.
My experience with this firm has been nothing less that exceptional! My attorney stood the front line and made sure I was properly compensated. Great communication and all around great people.
We appreciate you taking the time to provide your feedback, it means a lot. We treat clients the way we would want to be treated if we were going through the same situation and so glad it shows. We are honored you chose us to help and wish you all the best. Take care
Andrea was a very informative. Answer all my questions and make the situation a lot better.
Before hanging up, she explained everything without leaving any details.
Thank you for your 5-star review. We strive for the best and glad it shows. Have a great day!
The initial experience has been amazing. They were so nice and genuinely compassionate on the phone.
Thank you Jelettta for your review, it means a lot to us. Your kind words embody so much of what we strive for. We genuinely care about our clients and want them to feel comfortable with the representation we provide. We wish you all the best. Take care.
I had a very difficult case. When I was thinking all hope was last. They stepped in and got me all they could. I would recommend to everyone no matter how big or small case is.
Casey, your review brings a smile to my face. We want to provide a representation our clients can be proud of. I'm very happy to hear everything worked out to our satisfaction and wish you all the best moving foward. Take care.
Fast efficient and very professional. Very concerning. And very nice
Hi Megan! Thank you for taking the time to leave us a review. We aim for top-notch service and professionalism in everything we do. We are honored you chose Morgan & Morgan to assist you through this. Take care.
The representative was very patient and informative. She gave top tier service that I'd recommend to anyone in need of representation!
Thank you so much Amir for this thoughtful review. We want to treat our clients the way we would want to be treated if we were in the same situation and I'm glad to know it shows. Take care.
So far so good. Fast and very patient. Very quick awaiting to talk to the best of the best... word
Thank you Lillian. We aim to provide amazing service from the very beginning and I'm always glad to know when this shows. We wish you all the best. Take care.
Not releasing me from the contract prevents me from getting another form. I got the tiny airplane seat
Kevin, I'm sorry to hear you are having any delays or difficulty with our firm. As you described this is not what we strive for. Please do not hesitate to email my team at cx@forthepeople.com.
Morgan and Morgan did an outstanding job making sure my injured left foot got the justice it deserved.
Thank you Steve for taking the time to leave us a review. I'm sorry to hear what you've been through but I'm overjoyed our firm could be there to assist you. We wish you all the best. Take care.
Called them against st of ga they set up meeting. I drove 30min they didn't show no call. Just blew me off. Dont bother unless you have sure big money
Mike, I'm sorry this happened to you, this is not the type of business we run. We are always happy to conduct consultations for those who are looking for our service. I'd like to investigate what happened further. Please email your information to our Client Experience team so we can look into this for you. CX@forthepeople.com. Looking forward to hearing from you.
Hello. My experience was very helpful. I didn't know exactly what to do and the young lady helped me through the whole thing. She didn't leave me hanging. She stayed on the phone until I was finished. That's what I really liked. I didn't have to call back because she was right there.
Hi Latwanna! Thank you for your positive review. We know when clients come to us it's during a time of difficulty. This is why we strive to provide professional and honest service from the very beggining. I'm glad we could be there to help and wish you all the best. Take care.
I went to Morgan and Morgan after tripping and falling in a store, fractured my hip and had to have surgery. The case manager, Clara Rhodes, was rude and unprofessional everytime I contacted her to check on my case. They led mevon for 4 months and then dropped the case. I was told that the reason was because the Company that I was sueing did not respond back with the name of their insurance information. My attorny was Elaine Cheng... whom i have never talked to. For the people? No!
Sandra, I'm sorry to hear what you've been through. We aim for the utmost professionalism and care in everything we do. What you are describing is not the type of business we run. I am unable to locate your file at this time to investigate further. If my team can be of any assistance please do not hesitate to email cx@forthepeople.com. We hope you take care and wish you all the best.
Please fast and easy. I understood everything. It was a very quick season and simple process.
Thank you James for taking the time to leave us a review. We strive to provide excellent service from the very beginning and are glad to know that was your experience with us. Take care
Good and very happy with how it's been done. I can understand what is said
Hi Tammy! Thank you for taking the time to rate us!
Great job it's been great finally talking to someone and not a machine
Thank you Joseph for taking the time to leave us a review. We strive to provide excellent service from the very beginning and are glad to know that was your experience with us. Take care
Great you guys were fast and to the point. I appreciate
Thank you Erik for taking the time to leave us a review. We strive to provide excellent service from the very beginning and are glad to know that was your experience with us. Take care
The experience was great love the receptionist was great and wonderful like the way she speaks and we had a great conversation and she was well professional
Hi Kashief, Thank you for taking the time to rate us!
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Hi Jamie! This is Tyler D. From the Client Experience Team. Thank you for your kind words. Your review embodies so much of who we are and our values. We genuinely care about our clients and glad it shows. We appreciate the opportunity to assist and wish you the best of luck! Take care!