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From the business
All Law Firms Are Not The Same. As America's largest Injury Law Firm, we believe you deserve to have the best life, so our goal is to get you best results as quickly as possible. For over 30 years, Morgan & Morgan has been fighting for the people and has recovered over $10 billion dollars for our clients. We have the resources to take on the biggest bullies in America: insurance companies know who we are, and more importantly, our results. A lot of lawyers never go to court. They’ll take the last best offer even if the case is worth 100 times that. Not us. Morgan & Morgan has over 700 attorneys who aren’t afraid to go to trial. If you win big, we win big. Let us fight for you. There’s only one Morgan & Morgan.
Morgan & Morgan Reviews Summary
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
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I have found Morgan and Morgan to be very professional
I called today rather nervous because I've never had to do anything like this. Lisa was so calm with me and very understanding which made it a lot easier. She walked me through everything as well. I'm very grateful she talked me through everything and made it easier to process.
We appreciate you taking the time to provide your feedback, it means a lot. We treat clients the way we would want to be treated if we were going through the same situation and so glad it shows. We are honored you chose us to help and wish you all the best. Take care!
They were very kind and caring and helpful and the representative was very respectful.
We appreciate your kind review. We strive for nothing but excellent customer service and overjoyed that it shows. Thank you for your trust in our team and we wish you the best of luck. Take care!
Kind helpful person on the other line. Very helpful in leading me through the steps on filling out paperwork.
Cornelia, we take great pride in our reputation and thank you for this 5 star review! We know in today's world that everyone is extremely busy, so just taking the time out of your day to leave this review is important to us here at Morgan and Morgan. I hope you have an amazing day!
It was amazing and personal thank u Morgan and Morgan
Good morning, thank you for taking time out of your busy day to leave a 5 star review, it is greatly appreciated! I hope you have a great day!
I am a native of Jacksonville and have heard many good things about John Morgan. I appreciate the fact that he helps those who can't help themselves.
Kathryn, we take great pride in our reputation and thank you for this 5 star review! We know in today's world that everyone is extremely busy, so just taking the time out of your day to leave this review is important to us here at Morgan and Morgan. I hope you have an amazing day!
Called to see if a fall at a restaurant would require an attorney
Good morning, thank you for taking time out of your busy day to leave this review, it is greatly appreciated! I hope you have a great day!
The consult that I had with Patricia was easy and not stressful. She listened with patience about I had to say. She made it easy to understand the details of what she was telling me. She was genuinely concerned about my feelings and health.
Thank you for your feedback. I am sure Patricia will appreciate knowing this. We strive for the best and glad it shows. Have a great day!
Very prompt and concerned with medical conditions and help me work the process needed for my care
Thank you for your kind review, it means everything to us. We understand that these situations can be trying, and we are honored to not only have been there for you, but for you allowing us to assist you. We wish you the best of luck! Take care!
Contact was made with me very quickly. The young women I spoke with was very personable, professional and considerate.
Thank you for your review. This embodies all what we strive to be and glad it shows. Take care!
The lawyer was very helpful and clear to what she needed to prove my case.
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to receiving referrals from you. Best Regards!
I'm pleased to say that I feel that I have chosen the best attorney for me.
Hi, this is Tyler D. From the Client Experience Team. Pedro, is because of Clients like you that we continue to improve as a business! Please reach out to us again soon for your future needs.
I was nervous at first, but the process and ease of speaking with my rep put me at ease right away
We appreciate you taking the time to provide your feedback, it means a lot. We treat clients the way we would want to be treated if we were going through the same situation and so glad it shows. We are honored you chose us to help and wish you all the best. Take care!
They are quick to your response to help you as quickly as they can i suggest them for anyone having issues with workers comp
Thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon.
I was in a car accident someone rear ended me on 675 going towards Atlanta I believe in either Jonesboro a Stockbridge city. I have lower back pain and my left side shoulder and my neck hurt a little bit of a headache
Hi! This is Tyler D. From the Client Experience Team. We are so sorry that this happened to you. If you have not called us, we would love to assist you on this matter. Please reach out to us at 1-888-670-2630.
I really appreciate all that my attorney did for me in this case. Mr. Clay kept me informed on everything that he was doing pertaining to my case. I would recommend anyone to you all. Some people think that it be the attorneys fault when things don't go the way we think they should, but that's not always the case, and in my case it wasn't my attorneys fault. Mr. Clay again i want to say thank you, thank you, thank you. You went above and beyond for me and that means the world to me. May God continue to bless you. I speak blessings, peace, prosperity, and the favor of God over your life, your business, and your family. Again thank you Mr. Clay to you and your team. God bless all of you.
Your review means the world to us and we appreciate you taking the time to leave us one. We strive to provide the best representation possible and glad to hear Mr. Clay took very good care of you. We are honored for your trust. Take care!
Very professional and a good listener. Thank you and have a great day!
Thank you for your feedback. We strive for the best and glad it shows. Have a great day!
My experience with Morgan and Morgan has been very Gratifying. I am totally happy with their above average Clients Service and what they continually do to make me feel Welcome, appreciated, satisfied and secured. They are a true Representative and Servant for the People. I especially appreciate Ms. Jessica Baez and my Attorney Manuel Stefan. With such a great and strong team by my side - whom shell I fear?
Thank you so much for your thoughtful comments. I'm sorry to hear what you've been through; we certainly understand that these can be trying moments for our clients and happy to hear Jessica and Manuel are there for you. We strive to provide the best service and representation possible and glad it shows. We are honored for your trust and wish you the best. Take care!
They took my case and did their job they got all my documents and took care of doctor visits and did it in a timely manner
Thank you for your feedback. We strive for the best and glad it shows. Have a great day!
Amazing they are really great and professional I think that they should represent more people
Thank you for your feedback. We strive for the best and glad it shows. Have a great day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We strive for the best and glad it shows. Have a great day!