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From the business
All Law Firms Are Not The Same. As America's largest Injury Law Firm, we believe you deserve to have the best life, so our goal is to get you best results as quickly as possible. For over 30 years, Morgan & Morgan has been fighting for the people and has recovered over $10 billion dollars for our clients. We have the resources to take on the biggest bullies in America: insurance companies know who we are, and more importantly, our results. A lot of lawyers never go to court. They’ll take the last best offer even if the case is worth 100 times that. Not us. Morgan & Morgan has over 700 attorneys who aren’t afraid to go to trial. If you win big, we win big. Let us fight for you. There’s only one Morgan & Morgan.
Morgan & Morgan Reviews Summary
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
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I called and spoke to your salon who was so patient, kind and knowledgeable. It was a very easy quick experience. I have had Morgan and Morgan before and they are a fantastic team of attorneys.
Best services great talking good experience good n nice to me friendly very helpful
Good afternoon Ralston, this review embodies who we are and we are thankful taking time out of your day to recognize us for it! I hope you have an amazing day!
She was patient in nice in sweet
Her name was ta'lisa I really appreciate her help..
Good afternoon Latars, I will be sharing this review with Talitha, and letting her know you took the time out of your day to leave this awesome review! We truly appreciate it when people recognize those whom they have spoken with! I hope you have an amazing day!
Morgan and Morgan help me when I did not know where to turn
Lawrence, thank you for this kind review. I hope you have an amazing day!
Yes, it was good. Thank you very much i appreciate everything you done
Thank you for your review Dennis. We work hard for our clients and want to do the very best we can for them and overjoyed that it does show. We are honored you chose us to assist you. Take care!
Very kind person helping me with an auto accident I was in.
Thank you so much for your thoughtful review. We strive for the best and honored to have been able to be there for you during your time of need. Thank you for the trust you've put in our team, it means a lot. Take care Rachel!
Excellent intake and a very easy process so far. The staff has been very friendly and courteous
Thank you for your feedback Jeanne. The firm appreciates knowing this. We strive for the best and glad it shows. Have a great day!
I'm afflicted with Stress Induced Bell's Palsy (Work Related), because the stress and
Anxiety was so intense, unfounded, cruel & unjustified, when I was forced to
Come back to the office under false pretense. Within 6 weeks of being on
Site, meetings and fighting untrue documents twisted the left side face to the
Point of paralysis.
Thanks for your review Sharon.
We are so very sorry about what you are going through.
They were great. Like family They took good care of me.
Thank you for your kind review! We are honored to have been able to assist and grateful for the opportunity. We know these are trying times for our clients and want nothing more than to work hard for them and be by their side fighting the same battle. Happy to hear everything got settled to your satisfaction. We hope you never need us again in the future, but if you do, we're only a phone call away. Take care!
Great experience, very thorough and nice! Could not ask for a better experience talking with Morgan and Morgan
It is because of Clients like you that we continue to improve as a business! Thanks for your review. We wish you all the best.! -The Client Experience Team
Great experience, Fast and to the point. Sharp Lawyer and Staff
We appreciate you taking the time to leave us this thoughtful review; we are thrilled to hear about your experience, and I am sure your case staff will be too. We understand that when clients come to us during these trying times, and we strive to be there for our clients fighting by their side. We strive to providing the best representation possible and glad to see it shows. We hope you never need us again in the future, but if you do, we are only a phone call away. Best of luck!
Our representative was kind and knowledgeable. The guy was sweet and very understanding of our situation.
We truly appreciate your review as it means everything to us Karrissa. We strive for this level of service to all of our Clients. Best of Luck.
Our lawyer J. Garcia and Jennifer did a fantastic job by navigating us through the recovery and to obtain the settlement that we deserved. The insurance wanted to settle for peanuts and they fought to get us what we deserved. Thanks again!
Wow, we are thrilled to receive such a sweet review and I'm sure Jorge and Jennifer will be thrilled to know. Our goal is to always fight the best fight we can by our client's side and glad it shows. It was truly a pleasure and an honor to be able to assist you and wish you all the best. Take care!
It's still day one for me of filing my case, but the response time and people calling to help me is quick and pleasant. Least painful part so far of dealing with my car accident
Thank you for your review. This embodies all what we strive to be and glad it shows. Take care!
This process was very clear and I understood all the details and filled out everything in a timely manner.
It is because of Clients like you that we continue to improve as a business Peter! Thanks for your review. We wish you all the best.! -The Client Experience Team
I called about my accident and they took my information and it was long phone call and she repeated what I said
Thank you for your kind review, it means everything to us. We understand that these situations can be trying and we are honored to not only to be there for you, but for you allowing us to assist you. We wish you the best of luck! Take care!
Really good lawyer that fight for you and your family and friends and thank God for nice lawyer like them.
Thank you Jose for your thoughtful review. Your review embodies so much of who we are and our values as we always aim for excellent customer service and communication. We are honored to have been there for you to assist and wish you all the best. Have a great day! - Tyler
The Young Lady that was the intake person was very kind understanding courteous professional and did a wonderful job. Great first impression.
Good afternoon Diane, our intakes are some of the best in the business, and I am very happy to hear they left you with a great first impression! I hope you have a great weekend - Tyler
Communication in the beginning was a little off but it turned around immediately! They got everything i couldve asked for & more, I appreciate them so much!
Kiara, reviews like this are what keep us going, I am happy to see we were able to get you everything you could have asked for and more! We appreciate you allowing us to handle your case! I hope you have a great day! Tyler
Had an excellent experience with the With the gentleman taking in my information thank you
This is great to hear Juan. I am thrilled to hear you had an excellent experience, this is exactly what we strive for when assisting clients and potential clients. I hope you have a great day! Tyler
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon, we take great pride in our reputation and thank you for this 5 star review! We know in today's world that everyone is extremely busy, so just taking the time out of your day to leave this review is important to us here at Morgan and Morgan. I hope you have an amazing day!