On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
All Law Firms Are Not The Same. As America's largest Injury Law Firm, we believe you deserve to have the best life, so our goal is to get you best results as quickly as possible. For over 30 years, Morgan & Morgan has been fighting for the people and has recovered over $10 billion dollars for our clients. We have the resources to take on the biggest bullies in America: insurance companies know who we are, and more importantly, our results. A lot of lawyers never go to court. They’ll take the last best offer even if the case is worth 100 times that. Not us. Morgan & Morgan has over 700 attorneys who aren’t afraid to go to trial. If you win big, we win big. Let us fight for you. There’s only one Morgan & Morgan.
Morgan & Morgan Reviews Summary
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Customer service with this firm is exceptional my concerns were handled speedily with professionalism. I would recommend this company anyway
I made all the effort for zero gain in contacting this so called law firm. Do not expect help since a non attorney determines whether to help or not.
Hello Albert. I’m sorry we were not able to help you with your case. As the largest Personal Injury law firm we are the best suited firm to handle large and small cases and unfortunately we cannot help everyone. We hope you call us in the future should you need our services. All the best!
So far so good filling out online paperwork was easy looking forward to working with Morgan and Morgan
Good morning Ryan, I am really glad you had a positive experience. Thanks for reviewing. Have a wonderful day! - Tyler
I understand everything really well. Really all I had to do was read.
Good morning Brooks, thank you for taking time out of your busy day to leave a 5 star review, it is greatly appreciated! I hope you have a great day! - Tyler
They were very friendly. Help me understand things well
Tammy, thanks for taking time out of your day to review us. Hope you have an amazing day! - Tyler
My husband had talked with this company and said he had a great experience. Fast and friendly service.
Brandie, we appreciate the positive feedback and are happy to hear that your husband has had a great experience. Tyler
Great communication and fast responses. Good representation
Baylee, thank you for this review. We strive to provide great representation and communication and it makes me happy to see it shows. I hope you have a great day! Tyler
Very helpful. Staff members were very helpful in answering questions and listening to me. Thanks again.
Good morning David, Thank you for your feedback. We strive for the best and glad it shows. Have a great day! - Tyler
Very quick and efficient. Called us back and set us up right away.
Good morning Earlyne, we take great pride in our reputation and thank you for this 5 star review! We know in today's world that everyone is extremely busy, so just taking the time out of your day to leave this review is important to us here at Morgan and Morgan. I hope you have an amazing day! - Tyler
He explained the process very well during our conversation.
Sarah, I am pleased to hear everything was explained during your conversation, we strive to make every interaction this way. I hope you have an amazing day. Tyler.
Straight to the point and very business. I like it.
Good morning Alexander, thank you for taking time out of your busy day to leave a 5 star review, it is greatly appreciated! I hope you have a great day! - Tyler
Excellent communications. I felt comfortable speaking with the representatives.
Thank you Lenworth for your review. This embodies all what we strive to be and glad it shows. Take care! Tyler
I was pleased to have the opportunity to work with attorney Austin Brown. I found him to be professional, caring and informative as he walked me through the process from start to finish. In addition, he was always available and responsive when I had questions throughout this long journey. My experience with this firm has been a positive one and I would like to thank Attorney Brown and his support staff for their caring attitudes and support.
Wow Edward, we are thrilled to receive such a sweet review and I'm sure Austin and his team will be thrilled to know. Our goal is to always fight the best fight we can by our client's side and glad it shows. It was truly a pleasure and an honor to be able to assist you and wish you all the best. Take care! - Tyler
I hired Morgan and Morgan in 2008 and they helped me win my case. I'm loyal to those who help me so when I had another accident 10/28/2021 I reached out and was politely helped and my case was taken again. I'm glad someone cares about the average working man. God bless Morgan and Morgan.
Good morning Bradley, thank you for your review. We work hard for our clients and want to do the very best we can for them and overjoyed that it does show. We are honored you chose us to assist you and wish you the best of luck. Take care! - Tyler
A woman hit me in my car with her car. I called 911 and the officer said it was her fault and I needed to call her insurance company and an attorney to help me.
Good morning Kerrie, we take great pride in our reputation and thank you for this 5 star review! We know in today's world that everyone is extremely busy, so just taking the time out of your day to leave this review is important to us here at Morgan and Morgan. I hope you have an amazing day! - Tyler
The lady on the phone was of much help and very nice.
Hi Jesus, thank you so much for the review. Have a great day! - Client Experience Team - CX@forthepeople.com - 888-488-0018. Thank you!
It took over two years to recover money for my case, but was well worth the wait!
Hi Joseph, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon if you need us! - Client Experience Team - CX@forthepeople.com - 888-488-0018 - Judith
Phillip has treated me like a person and has been very helpful
Iris, we’re so happy to hear you had a good experience. We will share this with the team! - Client Experience Team - CX@forthepeople.com - 888-488-0018.
Very helpful! I appreciate everything you guys are helping us!
So glad you had a great experience, Hannah. Hope you have an amazing day! Client Experience Team - CX@forthepeople.com - 888-488-0018
I have spoken on the phone with two people thus far both of whom were very professional and compassionate.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Keddine, this review embodies who we are and the experience we strive to provide every client with. Thank you for taking the time out of your day to recognize how great of a job we have done! I hope you have an amazing day - Tyler.