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From the business
All Law Firms Are Not The Same. As America's largest Injury Law Firm, we believe you deserve to have the best life, so our goal is to get you best results as quickly as possible. For over 30 years, Morgan & Morgan has been fighting for the people and has recovered over $10 billion dollars for our clients. We have the resources to take on the biggest bullies in America: insurance companies know who we are, and more importantly, our results. A lot of lawyers never go to court. They’ll take the last best offer even if the case is worth 100 times that. Not us. Morgan & Morgan has over 700 attorneys who aren’t afraid to go to trial. If you win big, we win big. Let us fight for you. There’s only one Morgan & Morgan.
Morgan & Morgan Reviews Summary
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
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The representatives are very patience and willing to answer questions.
Quick response and great service. Was contacted within a day of my inquiry. Process was easy and they made sure I understood everything.
Hi Nicole, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! - The Client Experience Team - cx@forthepeople.com - (888) 488-0018.
Amazing listened to my problems and worry and within 48 hrs I had a lawyer
Great experience so far very hands on with my situation and straight forward I feel like my situation definitely is in great hands I appreciate all they Morgan and Morgan is doing for me at the moment
I've enjoyed the conversation and how helpful he is being to me and trying to work with me through this difficult time
Really glad you had a positive experience, Asia. Thanks for reviewing. Have a wonderful day! Client Experience Team - cx@forthepeople.com - 888-488-0018
Very helpful and on top of things walked me though the whole process and I know every step.
Chris, thanks for taking time out of your day to review us. We will share this with the team! Thank you! Feel free to reach out to our Client Experience Team at CX@forthepeople.com or call us (888) 488-0018.
I'm glad I chose Morgan and Morgan! They were very responsive and informative! I highly recommend their service.
Willie, thank you for that review and recommendation, we greatly appreciate it! I hope you have an amazing day! Tyler
We'll see how it turns out so far so good though. It's my first accident and man was it traumatizing for both myself and my mother, who was my passenger, had trouble finding an attorney before but then I called Morgan and Morgan and they assured me that I am In Good hands!
Jacob, we appreciate you taking the time to provide your feedback, it means a lot. We treat clients the way we would want to be treated if we were going through the same situation and so glad it shows. We are honored you chose us to help and wish you all the best. Take care! - Tyler
Very good service, employees very nice and educated.
Good morning Crystal, we appreciate you taking the time to leave us a review, these always mean everything to us. We aim to provide top notch representation and sounds like we are doing just that. I hope you have a great day, and best of luck with everything. Tyler
They were able to answer all of the questions I had after my accident. Very attentive and polite! Looking forward to working with them.
Good morning Jessica, thank you for taking time out of your busy day to leave a 5 star review, it is greatly appreciated! I hope you have a great day! - Tyler
I really can't describe my experience but the lady on the phone that took my call very helpful I'm very patient and really want to know if she could have made you wait what I told her to see if Morgan & Morgan come help me with my current situation you put me on hold she came back and told him they would take my case no doing the pause I heard mr. Morgan talkin about his brother Tim got hurt it didn't wear years ago I really don't know why I got very emotional because he said he cared about the little people I'm not look for if I don't have a real situation but with him to say we said was very very humble and gracious. Thank Morgan Morgan. For taking my call
Good morning Tony, thank you for the review, we truly appreciate you taking the time out or your day to review our firm! I hope you have an amazing day! - Tyler
Fast and very friendly and helpful. Polite and pleasant to talk to
Good morning Tiki, your review embodies the service we strive to provide! Thank you for taking the time our of your day to recognize that, it is greatly appreciated. I hope you have an amazing day! Tyler
Good lady was very helpful and walked me me thru everything
Carl thank you so much for this review, I am glad to hear the person who helped you was very helpful and walked you thru everything. We do our best to make sure every client is treated the way we want to be treated. Have an amazing day, Tyler.
Sit back be patient take the necessary steps to recovering basically do your part or whatever it is you can do your attorney will handle the rest
Johnny, we take great pride in our reputation and thank you for this 5 star review! We know in today's world that everyone is extremely busy, so just taking the time out of your day to leave this review is important to us here at Morgan and Morgan. I hope you have an amazing day! - Tyler
I appreciated the electronic documents, as it is difficult for me to travel right now.
Good morning Diane, using DocuSign makes life a lot easier with everything going on in the world today. Thank you for submitting this review and for choosing Morgan and Morgan. Tyler.
The person I spoke with was very kind and polite and professional.
Hi Ateimia, we appreciate the positive feedback. It means a lot. - Tyler
Head on collision and they were great taking my information and getting all details that were necessary for the case
Good morning Martha, thank you for taking time out of your busy day to leave a 5 star review, it is greatly appreciated! I hope you have a great day! - Tyler
Thank you for helping me with my case. I received help right away and look forward to working with my attorneys.
Delaney, thank you for taking the time out of your day to leave this review, we greatly appreciate it! Thank you for trusting Morgan and Morgan. Have an awesome day, Tyler!
Very professional and caring. I'm very excited to be working with Morgan and Morgen, I feel welcomed and I feel as if I'm part of the family. Thanks for all that you've done.
Lashenna, we love that you took the time to leave us a few kind words. Feedback like this means everything to us as we always strive at providing the best service possible. We are honored you chose us to assist you with your claim and wish you the best. Take care! Tyler
Helpful experience. Great help. Thankful for everything
Really glad you had a positive experience, Alexsandro. Thanks for reviewing. Hope you have an amazing day! - Tyler
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Yolanda, thank you so much for the review. Have a wonderful day! - The Client Experience Team - cx@forthepeople.com - (888) 488 - 0018