Overview
Forestry Suppliers enjoys a generally positive reputation among customers, praised for the quality and reliability of its products, as well as the ease of the ordering process. Many appreciate the fast shipping and effective customer service, particularly in resolving issues and accommodating requests. However, concerns arise regarding the condition of some received items, delays in shipping for certain products, and the cumbersome website navigation. Additionally, customers express a desire for clearer information on the return process. Overall, while the company excels in product offerings and customer support, addressing logistical challenges could enhance the customer experience further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The product I really wanted wasn't in stock, so I settled for a different one. I noticed a lot of stuff was out of stock!
Test kits arrived as expected. By responding to this, hopefully they will stop spamming me with this request for review.
Received excellent customer service to deal with a return (my error in ordering). The person was so helpful and looked up the correct order number for me. Thank you!
Couple of items not available, but otherwise easy to find other items.
After purchasing the staff reached out to ensure that the details of my order were correct and facilitated shipping
The products are very good; they perfectly complement my sales line for the education sector. The prices are reasonable, and the deliveries are always on time
You should process orders 24x7. I placed my order on a Friday evening, nothing happened until Monday, unbelievable.
Very friendly and fast service from Jessica Tenney. She answered all my questions in a timely manner.
Using the treated grain for a pocket gopher problem. Have not used yet, as the season is just starting. Just looks like what I need. Hard to find in our state.
Acecaps delivered to treat my Ash trees for emerald ash borers. Best Price, On Time and As Described
We started ordering our wildland gear from you and have been totally happy with the service and ease of ordering! The product availability has been great as well plus the quality of the products!
The sheer number of available products can be overwhelming, but being able to shop by profession/topic helps a lot!
My experience with Firestry Suppliers was excellent. My order was shipped immediately and received within a few days.
My experience was great, other than I had items in my cart and a free shipping code but had an error, had to start over, and wasn't offered the free shipping again.
I received my order very quickly and received all of the items I ordered. The package was packed well and no items were damaged.
Ordering through forestry supplies was very easy and the shipment was fast! Thank you for the great service!
Love the products, the only downside is it seems like they take a long time to get here. I usually buy for customer projects, and I have to warn my customers now that it will be a couple of weeks before I can do the job.
Received catalogue in the mail, found what I was looking for, got online and ordered. Fast and easy!
Excellent selection, speed of shipping and price, great choice for community college ESS class' labs
Comunicating shipping method, e.g., USPS is key when living in a rural area and saves confusion and returns
I was very pleased when I received email notifying that my order for the IRSG was on back order. I was just about to call on why the delay.
Been an independent and family-owned business since day one!
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Virgil,
I apologize for any inconvenience. Our business hours are Monday to Friday, from 7:00 AM to 5:00 PM Central Time. We are also closed on most federal holidays. Please note that any orders placed after 3:30 PM Central time will be shipped the following business day. If you need assistance with placing a rush order or expediting an order, please reach out to our customer service team via email at cs@forestry-suppliers.com or by calling 1-800-752-8460.
Thank you,
Will Parish
Forestry Suppliers Inc.