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FlowerAura has a rating of 2.7 stars from 1,125 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FlowerAura most frequently mention customer care, next day and order anything. FlowerAura ranks 10th among Flower Delivery sites.
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Online customer support Kamal was available to answer my query late in the night which was very impressive. Love to order through Flower Aura due to the easy browsing and various options available and quick delivery. Kudos to the team.
They don't deserve 1 star also. I ordered for a cake and bookey for my Mom's birthday because I am out of town right now. I asked to deliver at my home in the morning and they delivered it in the evening even after raising a complaint. In contrary to that they didn't deliver the boo-key. When I called them they say it will be delivered tomorrow. Common, are you guys seriously running a business? Wouldn't recommend at all.
Order No *******. Stale fruit cake was delivered in Jalandhar on my Mother's birthday ie 28 Sep. This was reported t customer care however no action was taken. Poor show
Excellent service by the entire team. Very easy to use and understand. Couple of more birthdays coming! Definitely ordering again!
However the concept is fairly great but what adds on to them is their customer support at one go!
Just fabulous
Absolute pathetic service from flower aura. Customer support is worst Don't know when will they deliver my order. Thanks Flower Aura
Floweraura never fails to surprise us whenever we place an order. From fresh flowers to amazing taste of cake, floweraura makes our day :) Special thanks to the customer support team. I was assisted by Raj. They help you with your doubts so that you're sure before placing your order.
The team is very supportive and helpful. Always ask them in chat for the availability of the flowers in chat or else they will mail you if they don't have any seasonal flowers. Cakes are yummy and flower arrangements are always on top. It's easy for me to make my family and friends happy staying so far! I wish they had the app for the USA Google apps. Thank you FlowerAura for being amazing at what you do and your team is amazing too (: Shout-out to Karishma: D
I ordered for my niece's birthday and I used wrong address! MANISH helped me get delivered everything on the right address and I was so happy with the service, once more!
They never let me down!
Thank you once again!
I live in london... i delivered cake to my mom on her birthday to kolkata... it was lovely, exactly like in the picture. Cakes, gifts n flowers have plennnnnntyyy of choices. I am extremely happy... will always consider in every occasion...
Hi,
I would like to appreciate your timely delivery. Flowers and cake look exactly like I saw in pictures. I am impressed and good quality.
Rashid of your support team helped to execute the online ordering as the OTP was not genrating. I would like to say thank you to Rashid. Have a wonderful day.
Regards,
Sukamal
Worst service ever. Disappointing difference between what is ordered and what is delivered.
In the pictures attached, you can see the difference. Such an unsatisfactory service.
I have a very good experience in past so this Time my expectation is very high but this time cake is little bit hard otherwise customer service is very much good...
Thank you for making my payment experience great! I had trouble trying to access my payment page, my customer care help, Mr. Rashid helped me with quick links and made my work easy! Thanks a ton :)
Representative was able to help quickly and ontime. Excellent service and easy way to send love to your family abroad!
I have ordered my cake and unfortunately decided to cancel the order. Mr GOVIND from FlowerAura helped me to cancel my order and I'm glad that he provided his assistance for the cancellation of my order.
Rashid was very helpful throughout the whole process. Thanks a ton! Amazing response team. He helped me accommodate my request for same day delivery. Extremely happy with the service
It was gr8 talking with Ankur. Information is very helpful + quick response on query
Customer satisfaction
Good work! Appreciated
Karishma, the customer support personnel helped me seamlessly in getting the cakes ordered. And finally also reviewed my order and send me a confirmation and instant tracking.
Answer: I was also confused after reading the reviews... but my experience with them was gud... i had ordered pineapple cake and chocolates on my brother's anniversary... they delivered my order in fixed time( within 3 hrs) and the cake was fresh and tasty... cant say about flowers as i have not ordered them...
Answer: Hi Jaya, Kindly help us with the email id used for the transaction so that we can check the same.
Answer: Hi Savina! We're really sorry for the experience. Please inbox us your order ID. We'll get this checked on priority. Thanks!
Answer: Dear Ceb, there's online chat support available from 9am till 11pm IST seven days a week, and you can reach us at 9650062220 in the same timings. Let us know your query so that can assist you in a better manner.
Answer: Hey Apranjila, kindly PM us the order id, so that we can check about what went wrong!
Answer: Hi Lakshmy, Thank you for writing in! Floweraura is a gifting company, which deals in gifting of Flowers, cakes, and gift items, with lots of feelings and emotions of yours to your loved one! You can visit our website www.floweraura.com for more queries or even call us at 8882077077. Cheers! Team Floweraura
Answer: Going by my experience, you may be in for disappointment. Keep complaining, keep reviewing forever don't let them browbeat you.
FlowerAura: Best renowned name for online flower delivery services here in India. Buy & send flowers, cakes, chocolate bouquet & Valentine gifts across India. Avail Same day delivery of Flowers & Cakes in your city Now!