FloraQueen

On 12th March I've ordered flowers for my wife's birthday to be delivered on 20th of march.
Never arrived!
I've send an inquiry but still no answer
I've been on my account and, on the same day of they have changed delivery date to 23rd of March.
Never received any notification from them.
They ruin my surprise!
No sense send it three days later
I guess I'll have problem to be refund...
Fabio

My flowers were supposed to be delivered Feb 15th. They have not delivered anything and it's the 26th today. I have sent at least 10 emails, each one of the ones they have replied they repeat the exact same thing and not only that but barely answer if anything at all (good luck calling hahahaha) and when they do it's just straight up nonsense with excuses it's truly pathetic. They are a company that commits fraud at least in my book. They make you order then when you do, they either never deliver, they will definitely not answer and ignore all calls/texts/emails. This company commits fraud and is negligent to consumers, just look at the other reviews they speak for themselves, literally. AVOID AVOID AVOID in my personal opinion they have to be the worst flower company in the world.

On 12.09.2022 I ordered a bouquet worth 45,90€ from Greece to be delivered on 15.09.2022 in Vienna. The order WAS NEVER DELIVERED on the grounds that the cooperating florist went to the shipping address, he claims that the recipient was absent, but he did not leave a note and did not even try to contact her by phone, as HE HAD NO OBLIGATION according to company practice (there is no relevant condition in "Terms of purchase" of company's website). Company stubbornly refuses to refund or resend the bouquet. This is obviously a scam.

Do NOT order from this company, you WILL regret it!
This was supposed to be a simple delivery of flowers for my girlfriends birthday. I ordered a day in advance, thinking that a company that does same day deliveries would manage to deliver with one day in advance. Not so. The order was more than a week late! And the company refused to take responsibility because they had told me by mail that the order might arrive by Friday. Although they told me this on Wednesday exactly a week after the order was already supposed to arrive. Disgraceful.
Not just that, I had also ordered chocolates but they sent the wrong, cheaper, version instead of what I had ordered, although at least here they took responsibility and gave me 5 euros back. Yay.
What's even worse however is that the flowers were nothing like what I ordered. I ordered a bouquet of roses and lilies and some other flowers specifically because there was barely any green colour visible in the image and paid extra to make it deluxe size.
What arrived can only be described as a bush with 5 roses added in. The whole thing was green, save for the 5 roses mentioned, no sign of the white flowers that were in the image, no lilies either. The representative I spoke to, however, insisted that this is the correct bouquet and refused to compensate me for this disaster of an order.
The customer service is also terrible, you're lucky if they reply twice in a week, and even luckier if they actually read what you wrote.
Do yourself a favour and order from somewhere else.
Attached is an image of my deluxe size "Roses and LILIES" and the picture that was advertised.

When I challenged why our order was not delivered the response I received from Denise A at FloraQueen was, "We are very sorry to let you know that our courier company tried to deliver the flowers but the recipient was absent. Please note that we do not issue refunds if the order does not arrive on time due to circumstances outside our control (if the recipient is not home at the time of delivery, for example)."

FloraQueen picks a delivery time of their choosing and if the recipient is not there, FloraQueen does not try to deliver the order later -- they simply keep your money!

I placed an order to be delivered on 24.2.2023, till date 1.3.2023 the order has not been delivered nor have I got a feedback although repeated reminders are being sent requesting for status. VERY POOR SERVICE - WOULD NOT RECOMMEND ANYONE TO USE THEM - YOU WILL BE WASTING YOUR MONEY AND ENERGY SENDING REMINDERS AND ALSO YOU ARE UNABLE TO SEND A GIFT. WHAT A SHAME.

After my earlier post, I received a message yesterday 01.03.2023 stating that the order was delivered on 24.2.2023, when it was not delivered. I requested for an explanation, as usual no reply.

DON'T THROW YOUR MONEY AWAY! Late delivery, no $20 card, less than half the flowers that were represented in the order, outrageous up charges for what was supposed to be a half dozen pink, a half dozen red roses, a dozen lilies and turned out to be 4 pink & 3 red roses $100, the missing card $10, a plain vase $20, candy $30, a six inch teddy bear $20, delivery $7. Actual total for the order sent to Brazil $180.50 USD. I never even complained about the missing card, I simply asked that they send the missing flowers to the same address. After being jerked around and finding it nearly impossible to reach them or have them acknowledge they received photos I had to send no less than 6 times. They credited my PayPal account $18 WTF?

Wish I could give negative stars!
My friend's birthday flowers were delivered THREE DAYS LATE and COMPLETELY DEAD.
The first two photos show the dead wilted flowers drooping over the side of the vase, rotted leaves and the soggy lily pods that had turned to mush - flowers retrieved from a rubbish bin would have looked better. The third photo shows what they promised to send, to allow comparison.
So embarrassing to have my name attached to a bouquet of dead smelly flowers.

Disgusted with the service. Had a discussion with my mom a day before Mother's Day and a big flower bouquet could've given me a chance to make things better. What a shame floraqueen has terrible service and are unreliable. Flowers never arrived all I had for my mom was a "sorry, flowers didn't arrive", as if that's going to help with anything. Probably won't even get a refund since these SCAMMERS marked it as delivered. I was left furious as they didn't even notify me so that I could buy flowers on my own. You probably don't realize how special these gifts can be, you guys can make or break relationships, DONT OFFER A SERVICE YOU CANT PROVIDE. $#*! YOU!

Today on August 1st 2020 my mother in Germany should receive flowers totaling $ 62.80 and in a Packet a birthday card($ 9.90!)! It's her birthday! In the * follow your order * the flowers are delivered! But no, they are not! It was a note in the mailbox, my mother can pick up the packet with the flowers on Monday August 3rd in the post office! Monday, today is Saturday! Why weren't the flowers left in front of the door? Today is my mother's birthday, she has no flowers! You didn't complete my order! And i don't want to pay for dead flowers on Monday! You have a $#*! service! Never again! I have cancelled the order! I hope at least I'll get my money back! But my mother had no flowers for the first time on her birthday! I'm really sad and angry at the same time

My product arrived 2 weeks late and with terrible quality, The package was dented, was taped all over for a second time, really bad, and the plant was dried out

The order for the flowers placed never arrived, the telephone number they provide is not activated, the system does not reconise your order number, your emails to them come back with delivery faliure!
I cannot believe the cruelness of this "business" to have such poor standards and play with peoples happiness.

I paid a pretty expensive package (flowers, champagne, chocolate and teddy bear) for my niece 30 (!) birthday. The flowers arrived a day after in pathetic and unprofessional conditions (water leaking, the carboard box broken and all messed up inside). I sent an email to complain I never received an answer... STAY AWAY FROM THESE SCAM!

Horrific experience, wouldn't recommend it to my worst enemy. They charged my card, and sent me a confirmation, only to tell me 3 days later that they couldn't deliver, and now they say the return of the money will be in 14 days.
HORRIFIC!

I ordered Mothers Day flowers on May 6th to be delivered to my daughter in Canada on May 8th
To this day, May 17th. They have never been delivered, they have sent 2 notices saying they have been delivered which is not the case. I cannot reach them or get a response. I am now going to advise VISA of their incompetence. ND GT refund I hope! Eileen Kay Kistler order # *******