FlightNetwork

Stay away! This was the response when I tried to seek a refund.
"I acknowledge your frustration but we already provided all the information we have. I regret that I will need to disconnect this call, which is inevitable due to many other customers waiting in our queues. We are doing our best in order to help you. Therefore I'm going to disconnect the call, thank you for understanding"

They miss informed me several times and finally change my intial flight (which was perfect) to a very bad one with too much transit time (around 9 hours) and also charged me for service fee. I will never book flight from flight betwork. The agents are too unprofessional and it wrost to book flight more expensive with other site, rather than struggle with these guys!@

I thought I was going through SAS's website, but ended up coming over to flight network somehow. No idea how that happened. Trying to find my flight confirmation via SAS and there is no reservation in my name or with the booking number they gave me. Not sure if I just got ripped off or not.

I used to book my ticket from other platform,then i came accross to this platform to book a trip through flightnetwork.com. I did book 2 tickets from Mauritius to New York,then Vaconcouver and last end in England then Back To Mauritius with flightnetwork. I paid for the tickets, seat selection, baggage tracking etc. Within 1 hour I received an email from Flight Network saying that my trip had been cancelled due to "technical reasons". No further explanation as I lost around $340 due to bank chargers and exchange rate.I did contacted support on their chat but they keep only saying that they already refunded the amount paid! Terrible customer experience and I will never use this travel website again.Wish could give a Zero Star Review

What was written when buying a ticket about the possibility of exchanging it for additional money turned out to be not true. A scam company that doesn't stand by what they say. The support team was not going to help and just closed the chat. Terrible

Omg I wish I had a better way of letting people run a way from this scammer company. Okay so where so I start really because I feel so frustrated about these stupid people wish I could see them face to face. I booked my flights from Canada to Australia with this creepy company. The flight was then cancelled. What enjoys me the most is, it's been over 6 months now, no refund no a single communication about why I am not getting my refund like for real.

The last time, I used to call them, the customer service guys have no clue. Apparently they were refunded by the flight company but I do not understand why they keep my money for 6 months long. Honestly I am still waiting in limbo until now so please please be on the face side. It's hard now days to tell where the company is located and yeah it really sacks because I do not know where to complain.

Look like this company is fraud. I had to cancel the reservation even before they bought ticket from airline. They have worse costumer care i have faced in my life. Person at customer was rude and said cancellation department will call me within in 24 hours and until now nobody called me. I suggest everybody not to use them. Its scam and government should take action against them. I am planning to sue them.

Their customer service and service policies are shady and unclear. I was overcharged for a ticket change without a clear explanation of the additional costs and was cut off during my complaints with their phone support.

They refused multiple times (calls) to provide a transparent breakdown of the costs and once I even had to wait 1 hour to get through just to make a request which should have been available via other communication channels.

They also do not have any proper email feedback channel. They only reply via a no-reply email address to answer any queries, shutting down any further clarification of their answer and I have to reopen another chat to ask the same thing and provide a complete history of my request/inquiry.

It was the most frustrating experience I had with any travel so far!

I have been waiting for my refund ($5400) for the last 8 months. Their customer support phone number has stopped working now. I sent them hundreds of emails every time they say they are waiting for the money from the airline.
I never dealt with a company like this in my life before. Never ever make any booking with FlightNetwork. I am not sure even this is a real company or a scammer.

The agency stopped responding when I requested my refund. Flights were cancelled and i had to buy new tickets. However, they never complete the refund. Luckily I managed to dispute the transaction with my credit card company and they refunded me. Don't buy tickets from these guys and if you bought, go straight to your credit card company for support. Big headache ahead, but hopefully they will be able to help you out. Don't be scammed, don't buy from them.

The cancel the flight because of cvid19, i am calling them and waiting for more than 5 hours on the phone and what they do is transfer me to another agent, last one asked me when i would like to travel and after telling her, she asked me to pay again, so they want me to pay $1200 again. This company is a big scam

I'm so frustrated trying to make a change. Their customer care email is automated. When call you don't get through I don't know how they operate. Can anyone please help

Do not book this company.
Every part of this process has been a nightmare.
From our connecting flights to Munich not existing in Singapore.
So having to rebook ourselves on a plane at the airport
Our luggage being lost when we finally made it to Munich
Now our return flights to Australia have been canceled.
We have not been notified of anything.
We are minus at least $4000+ stuck in Europe!
No airline has any record of our itinerary's
Flight network said there is nothing they can do on their end.
-0 rating if it would permit.

I would give 0 stars if possible. NEVER making this mistake again of booking via FlightNetwork.
Our travel dates were for 2 passengers on June 2020 but due to COVID-19, all summer plans needed to be cancelled. Most agencies and cruises refunded full amount at no service fee.
Korean Airlines policy mentions full refund, but FlightNetwork refused to give the full refund. They first said they will charge $100 service fee per booking ref on any cancellation. Second time, they said its a $50 service fee ONLY... and the third time they said its $50 service fee in addition to reduced refund (charging $250 per ticket). I do not understand how this agency can keep changing its policy and charge their customers during such unforeseen circumstances. Customer care keeps blaming Korean Airlines for the extra charges, but I had another ticket on the same flight through Priceline and they issued a full refund without any service fee within 24 hours of cancellation.
Horrible customer service, none of the staff is trained well and seems like all of them get diff policies. Not to mention, the wait time is almost 45mins -1 hour (guess because all their customers are not happy with them)
** I normally book via Kayak and it took me through FlightNetwork for this particular reservation. I request *******@kayak should BAN this agency from popping up as an option to purchase tickets here. It's a total scam.

After posting a review and contacting flight network again due to our flights being changed without our consent, we were told by flight network that our flights never changed and we were still on our original flight as we wanted and sent through a booking confirmation. However, when we checked with the airline to see if we were still on our original flight, we were told we were not and will need to go back to flight network to move us back to our original flight. This experience has been confusing and could have made us miss another flight if we hadn't checked with the airline.

I have had such a horrible experience. Due to major schedule change by airlines I wanted to reschedule my flight and they took 2 full weeks with hundreds of follow up calls to cancel and rebook a flight. Now it's been 60 days and I haven't got the refund yet, even though airlines have already given back the money to them and. Everytime you try to contact them over a call or chat they only give fake promises which the customer care people have been trained to do so. I would say a BIG no to book through them.

My flight cancel! 30 euro fees for refund! But no refund. No answer, nothing. In phone you can't reach them, they sent you to check your refund status on your page) what is shows that flight is okay, even a airtight company ( in my case gulf) officially sent a note about it

I booked a ticket couple of hours ago and then I changed my mind and want to cancel the ticket. I checked their website, it shows you can cancel free of cost within 24 hours. So I called customer service to cancel it. He said they will charge me 80$ to cancel the ticket, that's their handling fee. I told him about what is mentioned on website. But he said it doesn't matter and their SOP's says we have to charge 80$. He said I can complaint if I want to. His details are " Mr. Sushil Kumar, Customer Service Desk, New Delhi, Booking No. NG7IUO "

Scammer
Changed the price after I paid and then charged me $150 to cancel the booking.
There agents does not know anything

The airline cancelled our original booking so we requested a refund and agreed to pay the processing fee. Over a month later and after several follow up calls I keep getting told it has been escalated and will be processed within 3 business days. The site seems like a scam. Be very careful.

Never use this company as their customer.service is disgusting. They will cancel your tickets if they can sell it for more. My parents Christmas is ruined and at their age of 70 this is a big thing. My parents tickets were cancelled to the Philippines despite being purchased months ago because they can sell it for more. Absolutely disgusting. Who treats old people like that.? Flight Network will ruin your Christmas for the sake of money. Customers are only a number to them...

On the 6 of jan 2023 I bought a ticket from flight network. Today it's the 20th of jan 2022 still no refund. And they had said it's will reflect I'm 3-5 Working Day. Please I want my money R3600 is a lot of Money you Thieves

Stay clear and do not give your money to these thieves.
Even after they cancelled a flight, they made me pay $50 in order to retain the value of the flight.
They then inflated the price of that same flight I wanted to rebook by 200%, and also claimed I had to pay an additional rebooking fee of $45.
Flight Network's customer service is trained to trick you into paying more and more money - you will never be able to compensate for what you originally 'thought was a better deal' compared to buying directly from the airline.
Do not loose your time or energy with them.