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Their customer service and service policies are shady and unclear. I was overcharged for a ticket change without a clear explanation of the additional costs and was cut off during my complaints with their phone support.
They refused multiple times (calls) to provide a transparent breakdown of the costs and once I even had to wait 1 hour to get through just to make a request which should have been available via other communication channels.
They also do not have any proper email feedback channel. They only reply via a no-reply email address to answer any queries, shutting down any further clarification of their answer and I have to reopen another chat to ask the same thing and provide a complete history of my request/inquiry.
It was the most frustrating experience I had with any travel so far!
Tip for consumers:
Buy straight from the airlines if this platform shows to be the most appealing.
The hassle is not worth the savings and stress when settling your flight details!
Products used:
Flexible ticket - It was a terrible experience. The invoice breakdown is not clear and they refuse to provide information of what I paid for. I exercise the option and was presented with an additional top up on the airline's platform which I could not find clear justification for as Flightnetwork refused to provide the required fiscal information to justify the amount.
I spent 2 weeks trying to execute the flexible ticket change without proper resolution (no clear explanation on costings) and was expected to accept what I was charged!
Matthew Y.'s review of FlightNetwork earned a Very Helpful vote
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Empty.
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