FlightGuru

They will take your money, "buy you a ticket" and then when you actually register for your flight you find out that no, they never did buy you tickets. They will also never refund your money, so is a complete scam.

I used this company to book tickets to Dubai. I paid the deposit to reserve the tickets and the payment deadline was for November. A week after I booked the tickets they moved the deadline to 7 days to pay the deposit. I was very annoyed by this so I told them I'd like the deposit back as they are changing the terms of our contract. After a lot of back and fourth they agreed to refund the deposit money. Weeks have gone by and I still have not received the deposit back. I have been calling and emailing with no response. I did a chargeback through AMEX and they are now threatening with legal action. UNACCEPTABLE COMPANY DO NOT USE STAY AWAY

Do not book with this company. They are absolute thieves with no humanity. There are no good deals here. It's all a load of crap. They are difficult to reason with, and they price gauge.

Theres a really low review for a reason never in my whole life have I ever experienced such poor service lost over a £1000 and eventually had to cancel as cost to change was double the price of the ticket and FLIGHT GURUs refused to give a breakdown finally when refund was actioned I was then advised I would have to wait 6 - 8 working weeks unbelievable and only going to receive £80 back from the £1000 just to amend a ticket look out for the manager called Alex you will soon realise they all have FAKE names because once they have your money it's game over and all the niceties and hidden charges come to bite you in the backside be warned people these guys are predators and have no conscience I am 74 and suffer from Parkinson's which they were aware of but still no remorse live been travelling all my life and have never been treated like this I wonder how ALEX treats his own parents who on earth hires such monsters I guess he will be getting a new name soon probably billy B more accurate

I do not recommend this agency at all, HORRIBLE customer review and I would never ever re book with them. Nelson (the name of the "manager" has bad attitude and took almost £5,000 from me for a return flight then I'm now finding out (while I'm on holiday) that I do not have a return flight that it's one way. So where's my money? I have no clue. Now stranded in Jamaica going back and forth with flight guru and British airways. I am distressed and mentally drained from what this agency is bringing me through, not to mention how frustrated my kids are. This company is a FRAUD AND A FAÇADE.

AVOID AT ALL COST.
If your trip goes without a hitch and you don't need to change flights then all well and good. We used this company and were assured over the phone if flights needed to be changed we would incur a cost if the new flights were more expensive. That is totally acceptable. We knew this may be the case for us as my husband was donating a kidney in Australia and medically sometimes things don't go to plan. Unfortunately the worst happened and we had to change flights. This company charged us a massive £8000 after flights to and from Australia had to be re scheduled which they put down to "airport taxes". There is nothing on their terms and conditions or anywhere readable. If you try to complain they just put you back to the sales person who sold you the flights in the first place. We got a friend to go through the system to check flights and the cost had gone down. I cannot stress how awful this company are. No compassion given in our scenario. I have left it until we got home from the booked flights before submitting this. I emailed to complain to customer services months ago and still have had no response. As I said in the beginning BE WARNED. THIS COMPANY ARE UNETHICAL AND IMMORAL AND IT WILL COST YOU A LOT OF MONEY IF ANY OF YOUR PLANS NEED TO CHANGE.

Date of experience: 25 November 2023

I was looking for a business class flight from IAD to LHR and prices were very high. I found average prices between $8000 and $******* for a one way flight! I went to the flight guru and they found me a business class flight with SAS for $1147. The same seat was advertised for $10,395 including tax on the SAS website. SAS doesn't have the greatest business class as they need to update the cabin, but it was a good flight none the less.

Edit: Unfortunately the flight guru shut down a few years ago because of Covid, I believe. I think many of these bad reviews are for "the flights guru" in the UK. The flight guru was based in California USA and did an excellent job of finding cheap flights. I used them may times and am sad to see them go.

I booked flights from NYC to London with Virgin. They cancelled and stole the money. Police informed.