business logo of Flight Club

Flight ClubReviews 407

1.3

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Flight Club?
grey star
grey star
grey star
grey star
grey star

Flight Club Reviews Summary

The overall reputation of the company is significantly marred by customer dissatisfaction, primarily due to issues with order fulfillment and inadequate customer service. Many customers report never receiving their orders, receiving incorrect items, or facing difficulties in obtaining refunds. Complaints highlight a lack of responsiveness from support, leading to frustration and a sense of being misled. While there are occasional mentions of successful transactions, the predominant sentiment reflects disappointment and a warning against future purchases, suggesting a need for the company to improve its operational efficiency and customer service protocols.

This summary is generated by AI, based on text from customer reviews

service
224
value
216
shipping
223
returns
178
quality
192

We monitor reviews for authenticity

Sweden
1 review
0 helpful votes
Follow Ann S.
Unfollow Ann S.
Share Review
Report Review

After Everything I read
October 31, 2022

Hello all,
Thank you for all you reviews. Am actually planning to order here but now I think I'll pass!

Date of experience: October 31, 2022
Connecticut
1 review
0 helpful votes
Follow Ian I.
Unfollow Ian I.
Share Review
Report Review

Flight Club Is A Joke
October 25, 2022

Ordering process is a complete scam… male employees suffer from small scrotums and I feel create an uncomfortable work environment for all the other great people that work for flight club…

PS
Not all male employees suffer from this ailment but the ones that I have encountered, surely do…

PPS
Do your best not to order anything from flight club, they will lie about shipping times to fulfill their own agenda. BEWARE!

Every female employee I have dealt with, who is employed at Flight Club, has been helpful and valued customer service…. Thanks!

Date of experience: October 25, 2022
California
1 review
0 helpful votes
Follow Devin B.
Unfollow Devin B.
Share Review
Report Review

Ordered a pair of Size 12 Air Jordan 4s on October 19th. Upon receiving the confirmation email, I noticed there was two different sizes listed on the email and in the order status tab within the account. I immediately reached out to customer service to report the issue.

I finally received a response from Lizz on October 21st. Two days had essentially passed before a response. She informed me that the size 12 order was a "pre-school" size, which was not listed on the site. She also told me that the shoe would take three more business days to ship from their location. I responded by asking for a refund since they still had the shoe in their possession.

She responded by saying the shoe was shipping already and a refund will not be possible, all sales are final, and if I wanted to recoup my money I would have to sell on their website, contradicting her previous email. I then asked for the FC policy on refunds and was greeted with a "leave a review" email instead of an actual response.

Do yourself a favor and heed the previous reviews of other unsatisfied customers and just stay away from Flight Club.

Date of experience: October 21, 2022
Kentucky
1 review
2 helpful votes
Follow Kristal J.
Unfollow Kristal J.
Share Review
Report Review

Pissed off!
October 14, 2022

My daughter ordered a nice pair of Nike shoes before school. After tax and all it was around $175. You can basically buy 2 pair is shoes for that price but that's what she wanted. We ordered them at the end of June? No number to call or email cause the ones tge do have listed are a joke and fake. I want this solved and I want my shoes or my lawyer will start researching himself. I mean it's not right to take a child's money that she saved up for only for to never receive them so she's not had a new pair of shoes for this school year… sincerely a furious mom!

Date of experience: October 14, 2022
North Carolina
1 review
3 helpful votes
Follow Antony W.
Unfollow Antony W.
Share Review
Report Review

This is not cool
October 14, 2022

The second time wearing these shoes and the side air pocket cracked and peeled on both shoes. Paid good money for this to happen the second time I wear them. Very disappointed.

Date of experience: October 14, 2022
Texas
1 review
4 helpful votes
Follow Joe B.
Unfollow Joe B.
Share Review
Report Review

If i could give no stars I would. Sent me a paid of Blazer 77 with stitching misaligned and the sole was discolored and the foam inside the sneaker was falling apart. As you can see the reviews from other buyers speak for themselves so I'm not some disgruntled person. They stuff is crap. If you honestly think there's nothing wrong with they're service and product. Then you have no idea what quality really is.
Also, If you need to send back and item. They will take 17% restocking fee of your total spent. $34 dollars in my case. Lesson learned and never again.

Date of experience: October 12, 2022
California
1 review
2 helpful votes
Follow Dione L.
Unfollow Dione L.
Share Review
Report Review

Buyers beware
October 5, 2022

Worst company ever. Horrible customer service. High prices for fake shoes. I went to get the authenticity of a pair of shoes I bought from here and was told they were replicas/fake. I called customer service and they did not help at all.

Date of experience: October 5, 2022
California
1 review
0 helpful votes
Follow Gregory K.
Unfollow Gregory K.
Share Review
Report Review

THIS ONLINE SITE IS A JOKE. I ORDERED A PAIR OF SNEAKERS. GOT NO TRACKING NUMBER! YOU CAN'T EMAIL THEM CAUSE THEIR EMAIL DON'T WORK! I TRIED SEVERAL TIMES TO CONTACT THEM WITH NO LUCK! AFTER ORDERING IT SHOWS UP ON CREDIT CARD AS WONDERGEARS.COM! WHAT THE HELL!@ DON'T TRUST THEM! I'M REPORTING THEM TO BBB

Date of experience: September 21, 2022
South Carolina
1 review
3 helpful votes
Follow Shatoria T.
Unfollow Shatoria T.
Share Review
Report Review

Bad... All Bad
September 20, 2022

These shoes I recently order that just came out the fire red 3's smell like spray paint. Already worn. Bubbles thru out the entire sneakers. Like y'all gonna give me my money back. There is no way I paid 300 plus for brand new sneakers... I want my money back asap...

Date of experience: September 20, 2022
Georgia
1 review
1 helpful vote
Follow Rashad F.
Unfollow Rashad F.
Share Review
Report Review

Bogus shoes
September 20, 2022

If your looking to buy fake shoes this is the site they have the off white Brooklyn for 1500 but I doubt they're real I ordered shoes read the reviews canceled the order was refunded just to still be charged after the fact pay attention to the pic I upload I bought one pair from goat the other from flight club pay attention the detail of you want real shoes go to GOAT

Shoes on right came from goat and have been authenticated look at the detail the tongue the stings even the look and feel of the leather
Date of experience: September 20, 2022
Texas
1 review
1 helpful vote
Follow DD G.
Unfollow DD G.
Share Review
Report Review

I purchased Jordan 1s for my son for his Birthday. The shoes arrived and when initially looked at them, they looked and felt FAKE! He tried them on, and they were literally 2 sizes too big. We contacted customer support, and they would not return or exchange. Upon further inspection of the shoe, the letter J was missing from the back of both shoes. They told me to sell them back to them and this was the only way they could help me. I paid $250.00. DO NOT BUY FROM THIS! SCAM! FAKE! SHOES!

Date of experience: September 18, 2022
Indiana
1 review
3 helpful votes
Follow joshua w.
Unfollow joshua w.
Share Review
Report Review

I've ordered at-least 10 pairs of shoes from flight club and never had a problem recently I ordered a pair of Yeezy foam runners and they sent two right shoes and two different sizes! I thought they had a verification process how could they miss this? I'm currently waiting on a response from customer service to see what they can do I'm very disappointed and will not be ordering from them anymore

Date of experience: September 15, 2022
Pennsylvania
1 review
0 helpful votes
Follow Derrick T.
Unfollow Derrick T.
Share Review
Report Review

Customer service sucks and shipping. My order has been saying preparing for over a week. To to contact my bank! 1 star is to much

Date of experience: September 9, 2022
New Jersey
1 review
1 helpful vote
Follow Master R.
Unfollow Master R.
Share Review
Report Review

I copped 2 pairs of Jordan 1's. One pair of highs (smoke greys) and one pair of lows (true blue). Why does flight club get so much unnecessary hate? The shoes are brand new and flawless. I would definitely recommend you buy from them.

Date of experience: September 5, 2022
Texas
1 review
1 helpful vote
Follow Robert S.
Unfollow Robert S.
Share Review
Report Review

Poor business practices
September 2, 2022

I bought the Jordan Cool Greys and never received the product and Affirm the company I went through Are charging me for the shoes. This company has bad business practices and they don't have a direct line to call to complain to. I don't recommend anyone to do business with them.

Date of experience: September 2, 2022
Florida
1 review
0 helpful votes
Follow Eddy B.
Unfollow Eddy B.
Share Review
Report Review

Idk
August 30, 2022

Y'all need to partner up with usps or ups because FedEx not doing y'all no justification the shoes we're great and the box's were as well but I ordered 3 pairs all on the same day and only one came in a reasonable timing the other two came 20 days later

Date of experience: August 30, 2022
Tennessee
1 review
0 helpful votes
Follow Ashley B.
Unfollow Ashley B.
Share Review
Report Review

I order my shoes at the end July come the end of August i was told that my shoes was lost and could not be found. Needed shoes for my sons 1st day of school and they never came

Date of experience: August 30, 2022
Colorado
1 review
0 helpful votes
Follow Teaira G.
Unfollow Teaira G.
Share Review
Report Review

Ordered brand new Jordan's received used shoes
August 26, 2022

I orders brand new Jordan's two days later flight club ships my shoes weird I thought cause it usually take a week due to the verification period but I thought back to school they must be on it a few days later I received my sons Jordan's size 10 men that were actually used Jordan. I reach out to flight club to advise of the mistake. They take about a week to respond with I ordered used shoes. First of all my kids are boggie and would not be happy if I ordered used shoes. I ask for a refund exchange or some type of credit. They advise I can try to sign up for they shoe program where you could possibly sell the shoes by joining the used shoes program. I said naw I want a refund exchange or credit I also requested proof of a used shoe order they couldn't even do that at this point I'm about to get a lawyer cause they clearly ripping people off

Date of experience: August 26, 2022
New York
1 review
4 helpful votes
Follow Jose Q.
Unfollow Jose Q.
Share Review
Report Review

Buy a gray jordan 11Grey they are fake replicas they come from hong kong china and pay $235.00 Size 4y this is a robbery since there is no return or exchange but I will go to court if I have to go for thieves do not buy anything in Flight Club because they will lose their money I have to report this as fraud with my bank and the court

Date of experience: August 24, 2022
Idaho
1 review
0 helpful votes
Follow Amy J.
Unfollow Amy J.
Share Review
Report Review

I ordered a pair of shoes and it had been over a month and still hadn't received the shoes and they emailed us saying that they don't have and address and can't send us the shoes so I DO NOT reccomend flight club at all they will take your money and you won't receive the shoes most the time and they didn't give us our money back they took it and the shoes!

Date of experience: August 23, 2022