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Flight ClubReviews 407

1.3

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Flight Club Reviews Summary

The overall reputation of the company is significantly marred by customer dissatisfaction, primarily due to issues with order fulfillment and inadequate customer service. Many customers report never receiving their orders, receiving incorrect items, or facing difficulties in obtaining refunds. Complaints highlight a lack of responsiveness from support, leading to frustration and a sense of being misled. While there are occasional mentions of successful transactions, the predominant sentiment reflects disappointment and a warning against future purchases, suggesting a need for the company to improve its operational efficiency and customer service protocols.

This summary is generated by AI, based on text from customer reviews

service
224
value
216
shipping
223
returns
178
quality
192

We monitor reviews for authenticity

District of Columbia
2 reviews
2 helpful votes
Follow Israel O.
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My 12-year-old son purchased a pair of shoes from Flight Club company. They sent him the wrong size from what he ordered. His mother helped him to go through an elaborate process to return the shoes. However, Flight Club returned the shoes to us again, stating that we returned the shoes in a used condition. My son is a 12-year-old boy and they sent him a pair of shoes to fit a toddler. He certainly hasn't worn the shoe. We returned the same used shoes they sent to us back to them. So apparently, they sent us used shoes in the wrong size. And refused to take it back.

Date of experience: July 6, 2023
Mississippi
1 review
3 helpful votes
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Horrible thief's
July 5, 2023

We ordered some shoes for my daughter at the tune of 250 bucks received an empty box. Now having stole our money and blaming the shipping company for their stupidity we are the ones that got screwed. This place is an absolute joke. Be very cautious using these thieves and don't waste your time or money here.

Date of experience: July 5, 2023
Austria
1 review
2 helpful votes
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Poor Quality and Deceitful Origin of Product
June 26, 2023

We purchased online from Flight Club Germany site but the shoes came from Malaysia so we need to pay an additional €50 tax. After worn 3x for indoor 1 hour basketball practice the padding of one shoe spontaneously "ripped off". I complained and they told me it is part of wear and tear. For 3x? Wear and tear? And they also claimed that it has something to do on how the shoes are worn. How can an ordinary shoes be worn? Upside down? Every normal individual knows how to wear rubber shoes. I even compared that shoes from the shoes that we purchased from NIKE ONLINE which were bought months ago and been worn several times outdoor but have not been damaged like the shoes we purchased from Flight Club. We have the feeling that we were scammed by giving us an old stock or Class A fake shoes. Well, life is a karma.

Date of experience: June 26, 2023
New York
1 review
6 helpful votes
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Creases
June 22, 2023

My shoes came in yesterday that I ordered brand new and I noticed creases in one of them, don't think I'll be buying from them anytime soon especially shoes that costed me almost $500. Be carful with flight club, they don't even accept returns, pretty careless imo.

Date of experience: June 22, 2023
Georgia
1 review
3 helpful votes
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I will never buy from this company again. They sent me some defect jordan's that wasn't stitched right. Glue was all over the shoe. The air Jordan on the head was missing/wasn't stitched correctly plus shoes was dirty looking. They don't wanna give you a refund cause of their mess up. I sent the shoe in for a refund and never gotten my full refund. If you're reading this please don't shop with them it's not worth losing your money. So now I'm out of money with no shoes that Jordan is missing a head on the picture below…. The whole shoe was a joke giving Jordan A bad name.SCAM!

Date of experience: June 16, 2023
Canada
1 review
3 helpful votes
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Shoes were suppose to be delivered from Canada as indicated in the shipping information. Ends out it came from South Korea. We had to pay an extra 44.98 CAD for customs fees.
Still, shoe arrived in perfect condition and fast. Looks authentic.

Date of experience: June 13, 2023
Oregon
2 reviews
4 helpful votes
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Received what I ordered.No issues with my shipment, though the delivery was a bit longer than expected. Overall it was good service.

Date of experience: June 11, 2023
New Hampshire
1 review
4 helpful votes
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Never again shoes where broken
May 26, 2023

Ordered a pair of Jordan's steels and soon as I put them on an took couple of steps the whole sole in the front came off smh almost $500.00 spent and their refund policy is non existent I will never order from here and I will make sure everyone I know will never order from them either

Date of experience: May 26, 2023
Colorado
1 review
2 helpful votes
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Scam
May 16, 2023

I bought a pair of size 11 men shoes and almost 3 weeks later receive shoes for a toddler. I was told that PS means "Pre School"

1. Who uses a PS acronym for shoe sizes!?
2. What adult would buy their toddler a pair of shoes for $160!?

When I reached out for a refund I was told all sales are final. So now I have $160 toddler tennis shoes.

Date of experience: May 16, 2023
California
1 review
6 helpful votes
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Fake shoes
May 4, 2023

Don't buy from them they are fake. They came broke. I'm so mad I pay for this shoes 279$. Such a waist of money

Date of experience: May 4, 2023
Ohio
1 review
2 helpful votes
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I bought a pair of panda dunks from flight club. Got my daughter a pair from Nike. They look DIFFERENT. Flight club most definitely be selling FAKE SHOES

Date of experience: May 3, 2023
New York
1 review
1 helpful vote
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Don't shop here
April 25, 2023

They are selling fake $#*! then have the nerve to steal my money I will be suing y'all for everything y'all are prices of $#*! don't shop here at all you will regret it later

Date of experience: April 25, 2023
Texas
1 review
6 helpful votes
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UPS, FedEx
April 22, 2023

Don't order anything online through UPS or FedEx. FlightClub does not use discrete packaging, and the workers there at UPS and FedEx will steal your package. No matter what it is your purchasing from flight club they will steal it. I'd suggest going to flight club in person and making a purchase. They're the workers at UPS and FedEx are untrustworthy and will steal your package and deliver you an empty box. I've had this done to me three times.

Date of experience: April 22, 2023
Colorado
1 review
0 helpful votes
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I was very sceptical at first after reading all the reviews, but I have bought 3 pairs of Jordans from them and they are all authentic and came new. If they can not find you a new pair, they will send you what is wrong with the shoe and if you do not approve, they offer a refund. Shipping does take awhile, but I will be buying more shoes from them in the future.

Date of experience: April 20, 2023
California
2 reviews
1 helpful vote
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Sold me fake shoes
April 12, 2023

They claim to have a team who verified authenticity. The even tag the shoe with their logo for proof of authenticity. Well I got fake Jordan 1s and the proof is in the picture

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+1
Date of experience: April 12, 2023
Texas
1 review
0 helpful votes
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No problems
March 20, 2023

I don't usually buy from resellers but I really wanted the reimagineds and didn't hit on release date. I've read and heard mixed reviews about flight club but like I said a wanted these shoes so I went out on a limb and made my order. From the order to the processing to the shipping to the delivery flight club kept me informed and I had no problems at all. I got my shoes in about 2 weeks from order date. The box had some damage but nothing serious. I QC'd the shoe and was completely satisfied. All and all this purchase with flight club was a great one and I would definitely consider using them again if need be. I just hate having to pay so much more than retail but hey that's part of the game! Flight club keep doing business like this and people will keep coming back

+1
Date of experience: March 19, 2023
Tennessee
2 reviews
1 helpful vote
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DON'T LISTEN TO THE BAD REVIEWS
March 14, 2023

DON'T SLEEP ON THE FLIGHT CLUB! Their amazing! I am so shocked and confused as to how completely different my first purchase with Flight Club went verses ALL THESE bad reviews! I literally found a pair of Jordan 1's I've been wanting in my size with them and couldn't find anywhere else. Despite all the bad reviews, I decided to bite the bullet & glad I did. They arrived seriously a few days after I ordered them, in their Jordan box inside of a box. Both boxes were in perfect condition as well as the shoes. And they are AUTHENTIC! That was my biggest fear, I cared nothing about how everyone was saying the shipping was long. But boy were they wrong about that! Also the shoes were decently priced. I feel like I paid your average cost for them even when I expected to be charged so much more for these since you can't find these any where else in my size which is a 5 youth. So for now on my kids and I will always buy our shoes from them! Plus they have all the unique designs you can't find anymore.

Date of experience: March 12, 2023
Georgia
1 review
0 helpful votes
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S.Greer
March 8, 2023

I ordered some shoes on 11-29-2022 and still haven't received them. I put in my order number and says order not found.

Date of experience: March 8, 2023
New York
1 review
11 helpful votes
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If your looking for Authentic…….find another site
My shoes came in plastic bags my boxes were broken down with the shoes in a fedex box… of course what happens when you ship shoes out of a box
They both came to my house Crushed and dented up
My shoes were not the right color…. The way the arrived was disrespectful…. Never ever again…. They made me so mad I had to write this review…. Omm

Date of experience: March 7, 2023
NL
1 review
1 helpful vote
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They Blocked my account for no reason.
Made the account a day before they blocked it.
What if I had spend €300,- for a pair of shoes!?
Costumer service "Tracy" is also useless...

Just never buy here people! That TrustPilot reviews can't be correct... Shady $#*! business!

Date of experience: March 6, 2023