Fixez

This company is one of those who their interest is make money no matter what. I make a purchase on September 9 I did review many times the item cuz I wanted to be sure gets the right parts for what I need, they told me that part was ok for what I need, but was wrong. I returned, they make me pay for the return, I paid $5.99 for shipping and on top of that they charge me 3.99 for "restocking fees, which is a robbery, I tried to dealing with them, but they refused to help I'm not recommending make any purchases on that "company"

Bought two USB dock/audio ports for my HTC M9 from FIXEZ. They shipped the wrong parts... expected me to ship them back at my cost before I could get a refund. Shipping costs were more expensive than the value of the parts. Fact is, FIXEZ took no responsibility for shipping me the wrong parts. From now on I deal with companies in China for parts... as I have done before... with 100 satisfaction. They guarantee they're shipments 100% and never at my cost. Shame on you, FIXEZ, I should not have to pay for your screwups.

This company might be great, but good luck if you get a faulty/damaged item. My first, and last time, I used them I received an iPad screen replacement with a faulty digitizer. Although the item was received from them faulty, I am responsible for shipping costs back to them? I will never use this site again and I warn anyone looking at buying from them. When you have to pay $30+ to send a faulty item back to them for an exchange, their prices are no longer competitive.

I bought sanitizer box with wireless charger built in
I pay $36 with shipping fee. I tested when I received it wasn't working, wireless charging keep beeping (charging and disconnecting sound)
Now sanitizer box when you press sanitation bottom sound comes sanitizing something but after second back to step one try few time no luck so
I contacted fixez same day I received the delivery
They issued return (not the return shipping label)
So I try to return from FL to LA coast me $14 to return postage I asked for return postage they say I have to pay for return
After one week when they received the returns they issued only $26 something, even it was their fault and defective product they gave me only $26
Are you kidding me fixez?
I ask why I'm getting only this much I pay $36 they said shipping charges not returnable, so
I lose $24 total ($10 shipping from there side and $14 when I shipped back to them)
This is not fist time now have decided never ever trust those Chinese people who sell fake and defective products
$#*! you fixes

Bought a replacement phone screen, and we're talking within the same minute of installing the new screen it broke easier than a tortilla chip. That is no exaggeration either. Contacted customer support who obviously said too bad so sad. Literally just flushing my money down the toilet would have been money well spent by comparison. Will never buy from them again.

We are a cell phone repair shop and we started ordering parts from these guys. From what we could tell the parts were quality and priced competitive. The problem with these guys is when you get a bad part or have to return they come up with excuses of why they won't credit or refund you. They also fail to respond to emails and chats online almost ignoring you. We had a Google Pixl 3A XL that we did a repair on and after 5 days the customer came back and said it had a line or bad pixel's in the display. No scratches or cracks or any sign of abuse. We then took it off as best we could and sent back as an RMA to FIXEZ. We were denied and said it was damaged and it was not. Filed a claim with the BBB even told them this was going to happen. No response. Won't order here anymore.

Ordered a replacement screen kit for my Samsung S10+ (300$) along with the installation kit they recommend getting.

So the kit does not include all you need to do the job, so I had to order more parts in order to get to work. I could/should have done a deep dive into what the kit included and how much of that was necessary but, I guess I assumed that if this was the kit that was recommended specifically for the screen replacement I was buying, that it would include all I needed (since every replacement screen I have ever bought always included everything needed for the job).

So once I got all I needed, I proceeded to remove my damaged screen (which was chipped and causing the odd freak out but was otherwise working) and installed the new one.

I have done many replacements of this type before so it was not new territory for me. When removing the old screen, because of the way it was cracked, it basically fell to pieces. The frame and the adhesive was holding together somewhat so once I pried it off, it fell to bits.

Installed the new one easily, (removing the old one is the "hard'" part) and booted up the phone.

The new screen looks good at first but then, started flickering, glitching and refreshing randomly for no reason.

I called in for support and they asked me for a screen shot from the phone to show them the glitching I am talking about.

Think about that for a min...

A screenshot, from the phone itself, to capture what's being displayed on the screen that is buggy...

Anyways, I offered to send a video instead but they "'don't support videos", which leads me to think they must be running their support offices from a cave somewhere, running dial-up.

After putting me on hold numerous times, finally they sent me an RMA form to return the screen. SO I NEEDED TO REMOVE THE SCREEN AND IT IN.

Meaning, I would be without my phone for weeks until they process the return.
Fine.

Only, their return policy states that items need to be free of any adhesive and be in their original packaging in order to qualify.

Since it is impossible to test and install a new screen without removing the package or getting it in contact with adhesive, I fail to see how this is not a scam.

They've ignored my pleas and just keep reading the policy back to me.

Seek out alternatives, as much as possible; these guys are crooks.

Had a phone screen for a Moto G8 Power sent over that didn't turn on. Of course, I found that out after the install was completed by a certified retailer. Now they won't accept it returned because it needs to be sent back in new condition, which I told them was impossible to do since it needed to be removed from my phone. So I'm stuck with a defective piece of glass and ribbon cable that I paid $50 for and no way to recoup my costs and my phone repair job just ended up costing as much as my phone.

I ordered an iPhone 6s Plus screen when it arrived it was missing connections and had damage to the screen I shipped it back (paid for shipping myself) for an exchange or refund and was told I can't because of the damage it arrived with so now I don't have a screen for my phone and I'm out the money I paid for the screen and shipping

I had to return an iPhone 7 Plus screen because to screen/ LCD was not turning on when I fixed my clients phone. Not only did I have to go through the embarrassment of not being able to fix my clients phone, I was not able to receive an exchange from fixez nor a refund! I had to send the damage screen back to Fixez just for them to deem the screen as "not acceptable for an exchange." And when emailing the support team I have yet to hear a response from the team regarding my existing funds. I HIGHLY RECOMMEND NOT TO ORDER FROM HERE. Yes the screens are okay but the customer service? By FAR the WORST I ever experienced.

I purchased a screen for an iPhone X and installed it. All worked fine until 6 months later screen goes out. I was all excited when I visit the website and it indicates a lifetime warranty! So I got my RMA number and shipped the screen back. Cosmetically the screen was in excellent condition (it was behind tempered glass that had not been broken). I get an email stating there was a crack in the screen and they couldn't exchange my screen?!?! So I asked for a picture of the damage; I'm still waiting for the picture 3 weeks later. Don't be deceived, they don't stand behind warranty!

BUYERS - DON'T DO IT TO SAVE A BUCK... IT WILL COST MUCH MORE IN THE LONG RUN - I bought a screen to replace the broken one on my iPhone 6S Plus. I followed the directions perfectly for the install. The last connection was the batter and then when I plugged in the battery and powered up the phone smoke started coming out at the connections of the new screen. I quickly unplugged the battery and screen connections. My rushing to try to avoid damage to my phone caused a small tear in the cable. Called customer support... they approved the RMA to return. I notified them of the tear... even sent photos... they said to send it back. I paid to ship back, to find out the will not honor a refund. My phone is not unrepairable due to the faulty screen frying other components on my phone, I lost my money on the purchase and paid to return it for nothing. Go elsewhere. Don't buy from Fixez.com. *******

I bought a screen for my phone and it came chipped in one side, I asked for a exchange and they told me to send the screen back to them which I did (I had to pay the shipping) and they said they wouldn't give me a refund or exchange bc the screen was chipped, even though it came that way. So I lost $102 plus the shipping to send it back to them. Horrible company, disappointing products, bad quality and awful customer service. I would never buy from them again.

Vividx screens are good quality. But stay away from refurbished screens. They try to dump them on you if defective.

Horrible company to work with, fired me for no reason. Terrible management; Was homeless for 1 week due to me fired without further notice. They sell terrible Chinese knock off parts and market them as high quality product. They have many complaints from vendors and clientele; Please stay away from company.

They send you faulty or broken products, then require you to pay the return shipping on it. Absolute scam and I'm not the only review having this happen. Did a chargeback to get my money back from the rude, unintelligent staff.

Ordered a battery that was supposed to be Zero-cycle but was just a used Apple battery with the label wiped off partially. When I called they said they buy thousands of these and that is what they get. Definitely not top quality. I've had good experience with them in the past but don't trust them any more. Buyer beware. They don't stand behind their stuff and just claim the terms are terms and you're out of luck. I have to pay to send it back which means you might be lucky enough to get it when you order!

Purchased a replacement screen for my smart watch. Website stated it was compatible with my device. It was not, after installing watch would not charge or turn on. Got RMA and returned the item. After receiving the item back Fixez.com stated they would not issue a refund because the item they received is not theirs. It is the only replacement screen I ordered and returned the exact item back. After doing further research this is the same tactic they have used on other customers.

After calling them and verified with them before ordering the battery for my Ipod Classic would fit they still sent me the wrong battery wouldn't even fit and was defective totally different in looks and now they want me to be responsible for the return shipping before they will replace and they wont give me a full refund of the part and postage that I already paid for a part thats worthless to me or anyone else and They ripped me off Big Time

This company sent me a defective screen with ICD damage. I returned the defective screen and requested replacement or refund. The company only offered partial refund. I then made a claim through PayPal and the company rudely responded making accusations. This case has not been resolved through PayPal at this time. Unbelievable. I see other reviews with the same issues.

I was hesitant to order after reading feedback but the price on the touchscreen seemed fair for what was supposed to be a new part.
When the part arrived it was obviously used and DOA.
Sent it back and they claim their tech says it is not from their supplier.
Total Lie and BS.
Phone line goes ONLY to voicemail and they suck at answering emails.

Avoid this mess if you want a quality experience

Sent me broken pieces that were not even attached... spent money and it was all a waste. Please refund me or send me what I need

DON'T USE THEM! They sent a phone display with a bad connection, I told them that right away but still will not refund my money! Display never came on. I was afraid I was going to ruin the connection on my phone or is it the slit in the covering on the 2nd picture. Now they won't answer the phone to talk with me and I had to be without a phone for 3 weeks! Out the 108 and also out the 175 to get phone repaired!