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Fitment Industries Reviews Summary
Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Both Sam and Zach were very helpful in recommending the best cleaning supplies and mounting hardware for my set of Rohana RFX11 wheels. Will be ordering from them again!
Hands down best customer service I've ever seen. I've recommend them to so many of my friends and they've all had the same experience. I'll definitely be a customer for life!
Ryan, thank you so much for the recommendation! We couldn't do it without supportive customers like yourself!
Honestly, I shopped around a lot for my wheels, but decided on Fitment Industries. If you get the tires with the wheels you would be hard pressed to beat the price. The customer service is awesome! My wheels came in in perfect condition, mounted and balanced, & ready to go. If you have any questions about your fitment or anything with your setup you can get it answered by the professionals you're in contact with here, or even through some of there many YouTube videos.
Nicholas, thank you for sharing! We're so happy we could make this a great experience!
Quick and easy purchase and awesome customer service. Was contacted immediately after order was made, to make sure I was getting the correct kit. Love y'alls channel
Anthony, thank you so much! Your support means the world to us!
Thes guys are awesome! I've bought apparel, tires, wheels, and suspension from them and they never disappointed me in customer service or in the quality of their products. Their shipping is very fast and have yet to miss a delivery date.
Jared, thank you for the kind words! We can't thank you enough for the support!
Zach helped me out getting the right kits I was looking for and answering any questions that came up. Wonderful customer service and I'll definitely do any business I can through them in the future.
Cameron, thank you for your support, it's greatly appreciated!
Great prices and website setup. Easy to find what your looking for. I liked that they offer affirm to make purchases too.
Andres, thank you for sharing! We're so happy you had a great experience.
Bought rims a few months ago... The customer service was The best. Looking forward to buying more this company...
Basil, thank you for sharing your experience! We're so happy to have made it a great one! We look forward to working with you again.
The customer service is beyond outstanding and they have all the latest products. Definitely will continue supporting and shopping with them.
Brandon, thank you for your kind words and the review!
No problems finding what I needed. Entering shipping, billing, and payment options. Love their Youtube Vids.
Justuss, thank you for your support!
Absolutely the best customer service I've ever experienced in the short 20 years of my life. Very knowledgeable
Maverick, thanks for the awesome review! Your support is appreciated!
The ease of inputting all of your vehicle information and having all the products presented to you in such a clean and clear way with ample information on each product and how it will fit your car good or bad is more than I expected and I will always return for my fitment needs!
Nashua, we're glad we made this an easy process! Thank you for your support!
Quick easy no problems when ordering, will purchase from again for sure! They're a good business for any car guy or gal.
Marco, awesome to hear! Thank you so much for your review!
Let see when I get the product in. For the quality and shipping conditions. And how well it fittes. Check out there YouTube channel
Travis, thanks for the kind words! We appreciate it!
Really good service, love the variety of products they have. Real affordable prices and they have a awsome you tube channle.
Lejind, we're happy to help! Thank you for the support.
Ordering and paying was simple and questions were answered quickly. Would order again. Highly recommend
Andrew, thank you for your kind words and support!
After watching videos from the Fitment Industries YouTube channel and looking through the gallery of wheels and tires I made my first purchase. The website made it easy to look for what I wanted and I was even able to see what others were running. I'm satisfied with my purchase and I'll definitely have Fitment Industries as my first option in the future.
Leonardo, thank you for your feedback! This is great to hear!
I've purchased wheels, tires and apparel through fitment industries. Great customer service, quick shipment and amazing quality. I will continue to purchace from fitment industries and always recommend them to others.
Mike, thanks for sharing your experience! That's great to hear!
I am completely new to working on cars and modifying them. The team over at fitment industries helped me by answering every question I had and making sure I was comfortable with my purchase. Definitely buying from them again!
Justice, thank you for your continued support! We're happy to help however we can!
The website was very simple to use and straight forward. I tried using other sites but none were as simple as fitment industries
Angel, that's awesome to hear! Thanks for leaving us a review!
From the business
Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sean, thank you for the awesome feedback! We appreciate it very much!