Fitment Industries

Disclaimer: I drove on the wheels and tires that I ordered and that is why they would not return them. They are "legally" within their right to do what they have done. Just what they have done is bad business.

I ordered $6,000+ worth of wheels, tires, lugs, and TPSs. I am an amateur at car mods.

Here are my grievances:
1) They quoted me ~1-2 months for my order to process and be delivered, because they are made-to-order. It took 5.5 months. They did nothing to address this and I was never updated on the status of my order, or that it was going to be late, unless I called directly and asked.
2) I CALLED them to place the order in the first place, specifically to make sure that I was getting the right thing. I didn't trust myself to know enough to get the correct fitment. Still got something that didn't fit.
3) The wheels and tires that I received are GROSSLY oversized for my car. The rear wheels cleared the edge of my fender by a SOLID 3/4 of an inch. See pictures attached.
4) They admitted on a recorded phone call that the fitment was too aggressive and they should not have been sent out to me.
5) I had to pay for a consult and quote for doing an AGGRESSIVE fender flair/pull, in order to show proof that they didn't fit and there were no easy cosmetic alternatives to fix the problem.
6) I was willing to eat the cost of the tires ($1,000), as I had driven on them, but they have less than 500 miles on them, so I thought I might get something back for the wheels. Their solution was $500 and a discount on a future purchase… That's it.
7) When I called for the last time, I asked to escalate the issue to the manager above Connor, the sales manager with whom I had been dealing, he refused and said that the management above him "Don't talk on the phone and only deal with higher level processes." I raised the issue that they were the ones making the decision to not process my return, though, and I had not had the chance to present my case myself. He said "They have reviewed your case and there is nothing we can do."

In summary, Fitment Industries sent me something that was wildly off base from what I should have received, admitted that it was their mistake, and then denied me a return on a technicality in their terms and conditions. All because I drove less than 500 miles on the wheels and tires. I got $500 back and a discount on a future order in the event that I wanted to try to put smaller tires on the back and try to MAKE them fit. Fitment Industries is a "Youtube brand" that does not actually care about their clients. 0/10 Would not recommend.

I looked at the gallery before ordering, which really helped to see what others with the same set up are running. So that is a plus! I ordered a set of wheels and tires for my daughter's 350Z, which she had been saving up money all summer for. When they arrived on a Friday I was super stoked with how they were packaged, then when I opened the shrink wrap on one of the wheels/tires I discovered a noticeable ding in one of the wheels. Upon inspecting both the cardboard and the foam that covers the face of the wheel, I located a hole where something had pierced the packaging, I assume in shipping by UPS. I was disappointed but figured customer service would help. I contacted CS on Monday by email as it is nearly impossible to reach some one by telephone. I didn't get a response for several days. When I received a response, it was not what I was expecting. Their response was that they could offer a partial reimbursement or accessories/apparel to keep the wheel as to avoid having to do a return. This was unacceptable. They also offered a new wheel at a discounted price so I could keep the damaged wheel as a spare. Or if I preferred I could set up return shipping. Four days later, I was informed that return was approved and that I would be receiving a label. On August 2 I received the return label. I immediately re-packaged the wheel/tire and took it to UPS. On August 9 I followed up as the wheel/tire had been delivered on August 8. I received a response the day after confirming receipt and informing me that the wheel/tire had to go through an inspection process. On August 12, I sent an email asking why it is taking so long to process the return/shipment of a new wheel/tire. I have not heard back yet. It has been 17 days since I requested/initiated the return. It has been 4 days since they received the wheel/tire. My husband was a manager in a manufacturing facility for over 17 years. He knows how UPS works and they pay claims to companies daily for lost and damaged items. I am wondering why I had to jump through so many hoops when UPS was/is responsible for the damages that occurred in shipping. More importantly what is taking so long? As soon as they had confirmation that the wheel/tire was delivered to UPS for shipping or as soon as they received the tire/wheel, they should have shipped a new one.

I am involved with alot of car shows and cruise ins in the VA area so i have ordered alot of wheel and tire packages in my lifetime and the one from fitment industries has been hands down the worst experience i have ever had with one. I have used wheelfire, wheelhero, wheelsnext, tirerack and even custom offsets. Every single one of those puts fitment to shame. They ship you crap parts and then dont stand behind them when you have a problem. I've had their package on my car for less than 100 miles and i am still fighting to get a refund cuz of defective equipment. They just keep the run around going and their slow $#*! email responses and long $#*! hold times. I get alot of questions at my shows about who is a good site to use and who isn't. Fitment will be #1 on the who isn't list for as long as I do this. Custom offsets their sister company even $#*!s on them. I don't need Jake W or whoever else from this company responding to this like all the other complaints saying this is not how we do business and contact so and so in this and that dept. blah blah blah. You obviously do do business like this by reading all the reviews. This is just for others thinking about using this crap company. Save your money and go elsewhere or you will have $1500 rims sitting in your shed like I do. Good luck.

Well ATTN Jake, there is no disconnect except on you all's end. Here we are almost two months later and yall still havent resolved a damn thing. Every time i email or call i get the same response... We are at the mercy of the manufacturer on claims and we will let you know when we hear from them. Thanks for the $1500 paper weights.

Smooth, tracking my items was great and best of all items got here sooner than expected

First time shopper, based on my limited experience here, I'd say it works as it should.

Great place to shop can't wait to get my tires! Wanted rims but wife said no!

Fast delivery one of the rims were scratched on the lip but everything else was ok.

Good and accurate I love them they came with zero damage and exactly like the picture

Amazing super quick shipping, and easy to find options for the size and fitment I wanted

The whole process was very easy. Wheels and tires were delivered quickly and everything looks good.

Website was easy to use self explanatory wasn't hard to find wheels and tires that fit my car

About two months into my order I finally got the refund I was begging for. I checked with the shipper aka "RoadRunnerFreight" after 2 weeks to schedule an appointment, they claimed to have it but couldn't continue to the shipping since "it's not it's turn yet" I checked back with them a week later to find out they never picked it up. I started to get worried Also because my current tires have been balding and got cracks all over so I was depending on this order so badly (I mentioned this to them a lot)... so I called fitment industries and they said that they already have shipped it out of their warehouse and the shipper will continue to handle it. (Note, I live in California, I have to wake up at 5am to give RoadRunner a call or you'll never be able to contact them later on the day then I'll have to wait until 6am to give Fitment Industries a call to secure an early spot since they're both Eastern) I contact this guy name Brevon and he said he'll investigate it and give me a follow back call the next morning... I never received one so I made the call. A lady who was trying so hard to be "nice" but obviously was giving the most attitude told me to give them 5-7days to investigate and they'll give me a call... never received one so I had to make the call. I called back obviously... finally got my refund after waiting for about 2 months (shout out to Bryce, the only guy who truly helped me)... overall the whole thing was a mess and I could've waited a whole lifetime for this order if I never contacted them. Turns out I'm not the first, I heard it personally from multiple people. I expect. With a $1,700 purchase that my order would be handled with care... not the case.

Loved it great company and I plan on getting wheels from your company soon for a 370z

They look really nice on my car (2006 accord) and overall really helpful customer service