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Fitment Industries

How would you rate Fitment Industries?
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California
1 review
0 helpful votes
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Wheel Shipment
April 10, 2022

All of the boxes came in ripped and damaged. All of my wheels had scuff marks along the rim. Just wish it could've been more taken care of.

Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 11, 2022
Jacob W. Fitment Industries Rep
over a year old

Alonzo - This certainly is alarming and something that we never intend to happen. This sounds like there may have been some damage related to shipping and it's something we'll happily address. Please reach out to our team at wheels@fitmentindustries.com and we'll assist you right away! We look forward to getting this taken care of. Thank you!

New Jersey
1 review
0 helpful votes
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Good company to deal with
March 14, 2022

I bought a set of rims and the product to keep them nice and clean Fitment Industries is a good company to deal and trust with your order...

Date of experience: March 14, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Luis!

Texas
2 reviews
0 helpful votes
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Great service!
March 1, 2022

I called in for fitment help and Izack from your staff helped me correct my specs on my order. Thank you for all the help! Will definitely recommend.

Date of experience: March 1, 2022
Carlo S. Fitment Industries Rep
over a year old

We’re happy we could help out, Primo! Thank you very much for your support!

Texas
1 review
0 helpful votes
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Good job
March 18, 2022

Got my wheels in a timely manner. Had a bit of a chip on the back of one wheel but otherwise it was good.

Date of experience: March 18, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, James!

Tennessee
1 review
0 helpful votes
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Great
June 13, 2022

My experience was fantastic and very very helpful. Wouldn't think twice about ordering with Fitment again.

Date of experience: June 13, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Dennis!

Pennsylvania
1 review
0 helpful votes
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Very happy
February 22, 2022

The Accuracy was very well. I believe I got the wheels and tires correctly tailored to my car and at a low price with getting the bundle.

Date of experience: February 22, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Bryon! We appreciate it!

Mexico
1 review
0 helpful votes
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Great Experience!
March 9, 2022

The website is very easy to use and find what you need, and the shipping process was quick and everything came in without damage and as described.

Date of experience: March 9, 2022
Carlo S. Fitment Industries Rep
over a year old

We're happy to hear that! Thanks for the feedback, Zackary! We appreciate it!

Washington
1 review
0 helpful votes
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Best in the business
February 21, 2022

I love how you can bundle the wheels and tires together. Not to mention the free mounting and balancing.

Date of experience: February 21, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the support, Giovanni!

Maryland
1 review
0 helpful votes
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Buyers beware
April 18, 2022

No issues with the website or the ordering process. However, once the first order was placed the issues began. The first issue was poorly communicated so I had to cancel the order. The company offered me a 50.00 discount because of their poor communication, which was acceptable and in good faith so I placed another order. This second order went well good communication and the order was processed quickly. The order was received and was packaged very well and I was extremely excited to open them. This is when I noticed one of the shells had damages to the lip. I contacted the customer service, they requested photos which were provided. The representative then advised they would need to speak with "higher ups" in order to provide a decision on how to handle this situation. I then received an email the next day advising they had already provided me a 50.00 discount (which was for the last issue not this one) so they are willing to reimburse up to 100.00 to have them repaired. So to recap purchased brand new wheels the company fails to process the order correctly they offer 50.00 to correct the issue. I place a new order then the send damaged wheels because of a failure of the QC department, they say "we already gave you 50.00, so you can have up to a 100.00 to fix new wheels that we sent out damaged". The 50.00 was for a completely different issue and 100.00 barely covers the dismounting and remounting let alone the actual cost of repairs. After a week of back and forth phone calls and emails, having to fight just to receive a quality product I was finally able to receive return labels. This company's customer service is HORRIBLE! Once they receive your money they no longer care about your satisfaction as a customer.

Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 19, 2022
Joey M. Fitment Industries Rep
over a year old

Phil - We are extremely sorry you received wheels with damage to them. If this was brought to us right away and your issues and concerns were not responded to in a timely manner, we are sorry that was the case as well. We definitely can understand from your perspective why receiving wheels with any type of damage would be frustrating, and especially for the further frustrations you had in getting those issues resolved. We would like to discuss this further with you, so we will be reaching out as soon as possible to do so. Thank you!

New York
1 review
0 helpful votes
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Shift wheels
February 24, 2022

Quick easy and just what I was looking for on other sites for weeks. Great site and easy to filter out unwanted items.

Date of experience: February 24, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Brian!

Kentucky
1 review
0 helpful votes
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Order received quicker than I expected.
May 21, 2022

I received my order quicker than I expected. Everything was great. I am sure I will shop with them more in the future.

Date of experience: May 21, 2022
Carlo S. Fitment Industries Rep
over a year old

We're happy to hear that, Jeff! Thanks for the support!

South Carolina
1 review
0 helpful votes
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Customer service excellence
March 15, 2022

I mistakenly selected the wrong bolt pattern for my wheels, and they noticed it contacted me and corrected it before it shipped out.

Date of experience: March 15, 2022
Carlo S. Fitment Industries Rep
over a year old

We’re happy to hear that! Thanks for the feedback, DJ!

Illinois
1 review
0 helpful votes
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Awesome
June 3, 2022

Awesome! Fast delivery and great packaging not the first time I order from you guys and you guys always do a good job

Date of experience: June 3, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Debra!

Texas
1 review
0 helpful votes
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It's been easy. I hope to get some more stuff in the future. Maybe some air ride suspension or something. I want my ride to be in car shows.

Date of experience: February 19, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the support, Michael!

Massachusetts
1 review
0 helpful votes
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Easy
March 12, 2020

Easy to work with all around! From the website to the human interaction they excel above and beyond.

Date of experience: March 11, 2020
Jacob W. Fitment Industries Rep
over a year old

Johnathan, thank you for your kind words! We're very happy to provide this experience for you!

California
1 review
0 helpful votes
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New Wheels
July 20, 2022

I was very excited and happy with the online shopping experience and pricing. Fitment was just right, thanks!

Date of experience: July 20, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Angel!

Texas
1 review
0 helpful votes
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Thumbs up
April 29, 2020

They are very nice and helpful. Previously and now always provide good customer services and provide all the help you can need

Date of experience: April 29, 2020
Jacob W. Fitment Industries Rep
over a year old

Josue, thank you so much for your kind feedback!

Washington
1 review
0 helpful votes
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Review
February 18, 2022

The wheel buying process was quick and easy! The additional notes on what offset clears what brakes was extremely helpful as well.

Date of experience: February 18, 2022
Carlo S. Fitment Industries Rep
over a year old

We’re happy we could help out, Tyler! Thank you very much for your support!

California
1 review
0 helpful votes
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Best site to get wheels from
March 9, 2022

I had my wheels I wanted picked out and ordered them along with some sensors and they were delivered with a week!

Date of experience: March 9, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Collin!

Massachusetts
1 review
0 helpful votes
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Lug nuts were the wrong style/type
March 17, 2022

Lug nuts were the wrong style/type. All else was fine. I had to request a return label for the lug nuts

Date of experience: March 17, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Terry!

Overview

Fitment Industries has a rating of 3.2 stars from 948 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fitment Industries most frequently mention customer service, wheels tires and youtube channel. Fitment Industries ranks 6th among Tires sites.

service
229
value
109
shipping
109
returns
78
quality
509
This company responds to reviews on average within 1 day

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11,629 reviews