Overview
FishingBooker has a rating of 3.7 stars from 645 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FishingBooker most frequently mention great time, customer service and spanish mackerel. FishingBooker ranks 1st among Fishing sites.
Crew was great and professional. Also, very friendly and conversational. We hooked a marlin that threw the hook after taking 80 yds of line. Got a 32 pound yellow fin about 10 minutes later.
Highly recommended!
Zero Customer service. Its all online and with slow response times. Confusing. Not up to date Capt. Information. They have your credit card and they Will charge it if you make a mistake or have trouble booking a trip which happens often. Stay Clear. No Help available.
Hi Michael,
I'm sorry to hear you didn't have a good experience with us and would love to know more about the problems you've had. We work hard to make it easy to use our site and absolutely don't want to anyone to be charged for a mistake or difficulty.
Would you be able to share more information about the outdated information you found and the charges you received? Please feel free to message me privately on this platform, I'd very much like to help sort this out.
Tight lines,
Cat
Despite weather not being favorable & fish not biting, Dave made sure we enjoyed our trip. We all caught at least one trout. He was very patient with my 2 younger grandsons that got bored quickly. Would use Dave again. Easy to get fishing licenses at the marina.
Hi Cherri,
Thanks so much for your positive review. I'm really happy to hear you enjoyed your trip with Dave and hope we can help you go fishing again soon!
Tight lines,
Cat
Except for fracturing my ankle when we hit some large waves and I landed on the deck, it was a great experience. Got fish for that nights meal which was very tasty. Captain kind of quiet but very efficient.
We're so sorry to hear about your ankle, Stu! Are you healing up OK? We're happy to hear that you still enjoyed your trip and got a good meal at the end.
Great captain and mate. We had a couple of kids who were very excited as it would be their first time fishing in the ocean. They both caught fish and are now "hooked" on ocean fishing. Highly recommended!
Hi Peter,
Thanks for your review. I'm so happy to hear that your family enjoyed their time on the water. I hope we can help you go ocean fishing again soon!
Tight lines,
Cat
Buyer beware! Captain Owen whitehead of fish and juice left me sitting at the dock after rescheduling and I paid him $500 never responded to calls or texts. I have filed a police report and charges will be pressed. I booked him through fishing booker and no help from them eve after I screenshot a text clearly catching Owen in a lie claiming he took us for 3 hours and they did nothing! Unreputble unprofessional
Hi Jeordi,
Thanks for taking the time to leave your review. We carefully went through all the communication connected to your trip to get a clear picture of everything that happened.
From what we understand, while the captain agreed to reschedule the initial trip with you, miscommunication lead to some crossed wires and unmet expectations on your behalf. However, we know this led to a negative experience for you and can understand any frustrations it must have caused. Because of this, we canceled the booking for you, refunded your deposit, and encouraged the captain to refund you more of your trip cost, which he did.
We've agreed to closely monitor the captain's behavior according to our internal procedures to ensure this doesn't happen again.
We're really sorry that you had a bad experience and for any inconvenience caused. If you feel like casting a line again, we'd love to help you have a positive experience out on the water.
All the best from FishingBooker.
Bullet points describe it best:
- missed guides on same spinning rod on two occasions when running line and telling me it's ready to fish
- installed my ******* Stella spinning reel to a trolling rod with heavy rollers
- cut bait on back of boat where I was and cleaned it when I asked vs keeping it always clean
- the most expensive fishing trip of my life with two complete amateurs… $750 is a rip off!
- both captain and mate fishing on my dime & time to catch fish to sell at my expense
- my expensive fishing rods/reels were placed on deck not minding if the reels could scratch… I had to tell them to be mindful
- if this is not enough, I don't know what it is…
Juan, thanks for taking the time to leave your review. We're really sorry to hear that you didn't have a positive experience with your captain on your trip. At FishingBooker, we try our best to ensure that we only partner with legitimate, experienced captains who can provide an outstanding experience for their guests. If a trip doesn't meet our standards and you don't receive the experience you were promised, we encourage reaching out to our Support Team so we can get to the bottom of the problem and resolve it with you. We also give customers the opportunity to leave a review sharing their side of the story for up to 30 days after the trip has completed. Please contact us through https://fishingbooker.com/contact if you'd like to discuss your experience in further detail, and we can only apologize that the trip and captain didn't match what you expected. All the best from FishingBooker.
Boat broke down about 8 miles out when halibut are 30-60 mile out from harbor. Captain filled up gas while we lost time in morning 1.5 hours started at 7:00 am broke at 10:00, got in harbor at 1:00 pm. Trip was to be from 6:30- 4:30. First time ever out of 17 years this happened and did not get refunded. These guys are bad for business
Eppie, we're sorry to hear you didn't have a good time with Red Door Charters. Strangely, our records say that you didn't fish with them through FishingBooker, but that you did have a good trip with the service you did book through us – Kachemak King Fishing Charters. We checked with Melissa from Kachemak King and she informed us that you had a successful trip and caught your limit of halibut. Is this correct?
If you also fished with Red Door Charters and you booked under a different name or email, please let us know and we'll see how we can help with the refund and following up with the captain. Unfortunately, we can only step in with refunds and escalations when the trip was booked on FishingBooker, as otherwise we don't have any knowledge of the booking and the transaction, and the deposit would not have been made through our secure system. So, if you booked with them directly, I'd suggest taking up the issue with the captain so you can be reimbursed for the time you didn't fish.
Good luck and let us know if there's anything we can do to help!
I booked far in advance and or this time o year it's no surprise that the weather turned to rainy and windy. But we had a blast anyway with Captain Eric. The only thing he could have possibly done better is miracle'd the fish into the boat. But hey, everyone has their limitations. Would definitely recommend but book book closer to date or not in the beginning of May. Lol
Hi Joshua,
Thanks for your review! I'm sorry to hear about the weather and hope you have better luck next time!
Tight lines,
Cat
Booked for a fishing charter through their web-site on September 1,2020 for October 2,2020. I contacted the captain 12 days before the grip and asked him about details of the fishing charter, uniform requirements and other important information. He did not provide any information and asked me to contact him two days before the trip.
Fishingbooker does not wanna publish my review as they support and backup bad and fraudulent behavior of their partner and interested that more people will be trapped by this scammer.
After you travelled many hours and would like to get a service that you paid expensive price for, but you see a scam!
Hi Ulanbek,
First of all, I'm very sorry to hear that you didn't have a good experience with your latest reservation with us. I'm also sorry that you felt unable to share your experience with other FishingBooker customers. The reason you weren't able to leave a review was simply because reviews are appraisals of fishing trips and therefore can only be left once the trip is complete. As you decided not to take your trip, this meant that it wasn't possible to leave a review.
I'd like to share a little more information about the trip in question if I may. The listing you booked is with an inland river fishing guide who fishes the Salmon River. This river is run by a dam company, meaning the water levels can vary and, if water isn't released from the dam, the river can be too shallow to run a drift boat. On those occasions, fishing trips are done by wading – often resulting in huge catches!
Unfortunately, the guide doesn't get this information from the dam company until shortly before the trip, which is why he asked you to get in touch closer to the trip date in order to agree on the full details.
Previous customers have had a wonderful experience with this guide, but we realize that the information about the potential of wading should have been shared more clearly on the listing. Since you reached out to us about your reason for canceling your trip, we updated the description to make it more clear for people who aren't used to fishing in the area. We did of course also refund your deposit to you in full.
I can see that you had a much better experience on the previous trip that you booked with us – congrats on the big Striper! I sincerely hope that you'll enjoy lots more successful fishing trips in the future.
Tight lines,
Cat
Could not have been more pleased. Had friends in from out of town that had never gone fishing before and wanted to give it a try. They were thrilled. Our captain and the entire experience was awesome. They made us promise to do it again next time they visit.
Hi Lydia, thank you for the review. It means a lot to us to hear you and your friends had such an enjoyable experience! The next time you opt for fishing, feel free to contact us. Tight lines!
Our Family had a great time on the Fish Whistle! Captain Randall Lomax and his First Mate Grady were super nice guys who made the experience great for everyone including my young son and nephew. They put us on the fish, while no charter can guarantee what the catch will be. We were able to catch 60+ keepers with times where there were fish on all lines out... It was a blast- Thank you Guys!
Thanks for your review, Jesse – your catch sounds impressive! We're glad you enjoyed your trip and hope we can help you go fishing again soon.
Had a great time fishing for 3 hours. Captain put us on a dozen spots where fish school. Provided water and food (although we declined food until we were back on shore). I went and met with him the day before the trip since he has no street address but where he keeps his boats are easy to find. Will use him again when I return to the DR.
Thanks for your great review, Russell! We're glad you had a fun trip and lots of variety in a short space of time. We hope we can help you go fishing again one day!
Captain Ben is so knowledgeable and just being out on the water with him brought me a sense of peace. It was a beautiful morning and he pointed out a bald eagle in a tree as well as other interesting wildlife. His boat is spotless and his tools worked great. It was my second time out with him and both times the day was flawless. I will be going again. Hopefully soon!
We didn't catch anything except fish that died when you pulled them up. I expected a professional. It was also inappropriate to have a big sign that stated how much tip was expected we felt like we had to give a large unearned tip on an expensive bad experience. They were nice people but catching and basically killing fish was unpleasant.
Thanks for sharing your thoughts on this trip. We're sorry it wasn't up to standard this time around.
Just a heads up, fishing isn't always a perfectly controlled gig. Our captains, especially those with well-known reputations like the one you booked with, give it their all. But you know how it goes, sometimes nature throws a curveball.
Regarding the tip sign, I totally understand and see your point. Captains often use these forms of communication because many first-time anglers aren't familiar with the crew tipping culture.
Thanks for keeping it real, and we'd really appreciate another shot to make things right.
If you have any questions, doubts, or concerns, please feel free to reach out at customer.service@fishingbooker.com.
- Niko
Went out with Joe had a great day. Caught my limit, knows the spots to catch his fish... Will be back in the near future. Awesome experience for my first charter out of Carrabelle Florida, Near St. George Island.
Hi Andrew,
Thanks for your great review – I'm so happy to hear you enjoyed your trip with Blue Chair Charters! I hope we can help you find another great charter wherever you go fishing next:)
Tight lines,
Cat
Recently a the charter that I booked got canceled. The customer service rep, Chole, was very helpful. She notified me immediately, refunded my payment, and then provided me other recommendations that fit with my original plans.
It was a great experience and appreciate Chole help to resolve this so quickly.
The boat showed up early. It was clean and in excellent condition. The crew of, Augustus, Miquel, and Victor, made us feel at home. We caught two nice Barracuda. I hooked a really big one, but as fish stories go... it got away. I will definitely be back in April to try again for something bigger. They fed us, made sure we had plenty to drink. It was an amazing experience and a beautiful day!. I can't wait to go back. Thank you Pedro and team. I will see you in April!
Thanks for your great review, William! We hope you get that one that got away next time :)
My trip was xld just hours before we took off and it was done via email, even though they had my phone number. We were in a cab, on the way to the dock when the cancellation came through. No explanation either and no way to book with another firm on such short notice. Asked for a phone call several times from fish booker to no avail. Stay away if you need a definite trip! Shaky!
The two person crew was great and accommodating for all my families needs during our trip. Its called fishing for reason and we didn't even get hit at all on our trip. Only feedback I have is the boat was advertised as having air conditioning about half way through we requested to have the A/C turned on and and we where informed by the crew it was inoperative and has been for while. My son has medical condition that is effected by heat and having working A/C is the primary reason we chose this charter. Needless to say it was a little disappointing to find out after the fact. Choppy seas also shorten our time on the water because some of my family members didn't have their sea legs. I would consider this trip again without my family it can be difficult for some to get uses to riding on boat for extended amount of time. Thanks again for the opportunity to fish big game in paradise.
Thanks for your review, Craig. We're sorry to hear that the air conditioning wasn't working and are in touch with the captain now to fix this on their listing. We hope we can help you go fishing again soon, maybe in calmer waters than Hawaii's if you're going out with your family!
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Sounds like an amazing trip! Thank you for the review.