Overview
FishingBooker has garnered a strong reputation for its reliable service and user-friendly platform, consistently praised for its extensive selection of charters and knowledgeable captains. Customers appreciate the seamless booking process, effective communication, and the quality of fishing experiences provided. However, a few reviews highlight concerns regarding weather-related cancellations and the need for improved communication methods for some users. Overall, the sentiment is overwhelmingly positive, with many customers expressing satisfaction and a willingness to recommend the service, indicating a solid foundation for continued success in the fishing charter market.
This summary is generated by AI, based on text from customer reviews
Do NOT use their captain, William Gardinar. We booked an 8 hour fishing trip for our brief stay in Freeport and had to cancel less than 24 hours later when we learned our kids had something else booked for our anniversary that day. Although the policy is no refund for a deposit ($360!), we made the res SO FAR IN ADVANCE that I'm sure he'll have another booking and pocket this extra cash.
The crew and captain were amazing. We caught lots of fish. They were fun and so accommodating. Definitely will book them again as soon as I'm back in the area. The absolute best!
Hi David, thanks for sharing, we're glad to hear that you had such an amazing day! Feel free to reach out next time you're looking to get on the water. All the best from FishingBooker!
I was unpleasantly surprised to find out that we couldn't keep most of the fish we caught in Estero Bay. I think this must be clearly specified on your Website, and any customer MUST be made aware of it BEFORE booking a fishing trip.
Hi Michael,
Thanks very much for your feedback, this makes a lot of sense. I'll see what we can do to improve this in the future and make it more clear which fish can and can't be kept in the area.
Tight lines,
Cat
We booked a trip for my daughter's birthday over a month ago and were just informed that our trip has been cancelled 3 days before our trip. We will never use them again and yes we are local.
Amir, I'm very sorry to hear your daughter's birthday trip was canceled! Please get in touch with us here so we can help you find an alternative charter: https://fishingbooker.com/contact. Best wishes for her birthday and hope you can get on the water soon!
The captain took us out and we caught trout and red fish. We had an excellent time, caught lots of fish, and he was very knowledgeable and friendly. I highly recommend him as a guide.
Very helpful and response is timely and efficient.
Everything was smooth and easy. The captain was a great guy. You'll have a better experience if you've fished before and know how to handle a fishing rod
Salmon weren't biting but Wade took us to a great spot to catch sturgeon and put us on the fish right away. Very friendly and accommodating. Highly recommend
Hi John, thank you for your review. We're glad to hear that you had a good time with Wade, despite the slow Salmon bite. Feel free to reach out next time you're looking to go out.
Fishingbooker is to controlling and Dishonest about their policys and MAIN FOCUS IS $$$%%%! They tried to actually control the way I operate my business, in my opinion they are a BUNCH OF CROOKS... I'll Book my own trips From now on and COLLECT ALL OF MY MONEY!
Hi Captain Bobby,
I'm sorry you feel this way.
FishingBooker's mission is to help people find and book fishing charters quickly and easily. In order for this to work, our system is set up to make sure we're promoting captains with a record of providing a great experience, all the way from booking to fishing.
Your listing was temporarily paused because our system noticed that an unusually high number of your trips didn't go through. This meant that our mutual customers had a bad experience using our service.
We understand that fishing is unpredictable and you should never take a trip if it's unsafe to do so. However, fewer than 20% of your FishingBooker customers got to go fishing over the last year. This is much lower than average. Unfortunately, we can't keep sending customers to your listing in good conscience when we're aware that there's a very low chance that the trip they booked will go ahead.
If you decide to reinstate your listing, please get in touch. We'd be very happy to provide any resources you might need to increase your listing's reliability score and realization rate and hope we'd be able to work together more successfully in the future!
Tight lines, Cat
My issued was resolved within the same day I inquired. I excepted 24+ hrs before id hear back. But not only did I hear back immediately, my issue was resolved. Super easy to work with.
Jay, I'm thrilled to hear that you appreciate our quick response time. We invest a lot of effort into making sure we're able to get back to our customers in less than 2 hours.
Capt Billy was awesome. He was knowledgeable of where the fish were. He asked what we wanted to catch and was really great communicating with me on where to meet.
Hi Marcia, great to hear that you had an awesome day on the water with Captain Billy. Communication really is key! Feel free to contact us next time you'd like to cast a line. All the best from FishingBooker.
Thank you very much for helping our company grow you are the best option for customers and fishing companies to find exactly what they want Fishingbooker are the best
Booked a 5hr charter out of Cabo, with listed fees ($20/ea fishing licenses, $15 live bait). Paid owner of charter at top of dock total amount due for 2 people, owner left and another worker walked us down to boat. Once on boat he says we owe $15 for live bait which we already paid. Calls owner who says we did not pay for live and the $15 went to a "dock fee" which was not listed on the confirmation email and no live bait. Totally a lie and deceptive practice.
I Told them we weren't paying them any more money, and demanded them to return the money we paid which they did. We didn't go fishing, Later called fishing booker who made me jump through hoops a bit but eventually return my deposit. This is the only reason I'm giving them two stars and not one. I received messages from the fishing Charter saying we stole his licenses which we never saw, they probably never even bought them. He went on to threaten that he was going to come to our hotel and collect the money.
I contacted fishing Booker and told them to look at the messages and they should not list this type of person on their platform. They said they would look into it. 10 days later there still listing this charter. They obviously do not care.
Great morning, beautiful scenery, tremendous captain and first mate, and first fish boated 30 minutes after leaving the docks. Caught dorado, skipjack tuna and mackerel. Complaints? NADA!
Steven,
I love it when complaints come down to "nada! Snagging the first catch in 30 minutes? Now, that's what we call a solid start!
Looking forward to having you back on board with one of our captains for another epic day on the water!
- Niko
We had to cancel a booking for a situation not related to us, but to the customer. Chloe helped us to clarify the situation without our FB record being damaged.
An experienced captain tried his hardest to find good fish but on the the day the fish were not cooperating. Still a good enjoyable experience and a good day out with fellow anglers.
Hi Neil, thank you for the review. Nature has its own ways, but we are very happy to hear that didn't prevent you from having a good time with fellow anglers. The next time you decide to try your luck, do not hesitate to contact us. Tight lines!
Had a great time! Caught a variety of fish with different techniques. It was nice that our guide was bilingual. We took the fish that we wanted and donated the rest. We recommend!
Hi Ronald, we love hearing from you! A bilingual guide is always a great advantage, and different techniques surely boost the number of fish species to catch. When you decide to try any of those techniques again, feel free to contact us.
Have used fishing booker several times- it's great. Reviews are extremely helpful in determining what trip/captains best suit your needs. I highly recommend
The location of the boat and hotel were perfect. The fish weren't cooperating but the captain, through his experience knew where to go. We caught a few, he cleaned them, and we drove home.
Karl, thank you for sharing your feedback. You made a great point - A professional captain can turn a not-so-productive fishing trip into a great experience!
I was able to book a half day fishing trip about 2 months in advance. It was quick and easy and was able to stay in contact with the guide before the trip.
Hi Kevin, thank you for your review. When organizing a trip this far in advance, communication is key. We're glad you found our messaging platform useful. Feel free to get in touch next time you decide to cast a line. All the best from FishingBooker.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kristine, thank you for sharing your feedback, it is much appreciated.
We regret to hear that you had such an experience. Regrettably, according to the cancelation policy outlined on Captain William's listing, the deposit is non-refundable.
We understand that your cancelation was due to particular circumstances and that the deposit amount was substantial. In an effort to address this matter, we reached out to Captain William, asking if he would be willing to make an exception and honor the deposit. Unfortunately, we did not receive a positive response, which led us to comply with his policy and forward the deposit accordingly.
Once again, we are very sorry for your experience, and we sincerely hope that we will have another chance to provide you with a fishing experience to remember. All the best from FishingBooker