Ordered trial box. Waited 3 weeks for my box to be delivered. Finally called to see where my order was and it wasn't until then, that they informed me that it was broken in transit. No one bothered to communicate that to me proactively while I waited patiently and loyally to give company a chance. Upon communication. Eunice the customer service representative was very apologetic, agreed to refund me, and even replace my box for my inconvenience. I confirmed my address with her, but then this Ella J. Denied a shipment of a new box at no charge and proceeded to tell me to wait for my "next shipment" of wine that I wouldnt get to choose and double the cost of introductory price. I sent screenshots of the previous reps satisfactory resolution to Ella J. She said she would move the date back for next shipment but would not make up for lack of communication from FirstLeaf on my delivery, adhere to previous reps satisfactory agreement with me, and did not give the list of my wine I originally wanted and was still going to charge me for them after all this back and forth and waiting being said and done. I would not recommend this company's customer service if anything doesn't go perfect. They will not help you.
What's worse is they make it impossible to cancel. Gross taste with all but 3 out of 18 bottles. Good luck with this product of the new California
Hi RB, we're so sorry to hear you didn't enjoy your wine from your first shipment with us. We offer a 100% satisfaction guarantee and would be happy to credit you for any wine you dislike. We also try to make sure all account options are shown clearly on our website. You should be able to see the option to cancel your membership on your "my account" page under membership status. If any members have trouble canceling their account on their end just let us know and we can change the status of your subscription on our end.
This is a scam. You'll be forcefully enrolled in a membership. Don't bother trying the company and if you do, cancel the fake membership immediately.
Hi Danny, while we are a subscription based wine club there is no obligation to stay in the club. You can cancel or make changes to your account at any time. We also offer the option to purchase one time orders through our store, no subscription needed. If you have any other questions regarding the club just let us know at service@firstleaf.com!
I placed an order at 9pm on a Monday using an first-time customer promo code that offered 12 bottles for $69.90. I woke up at 7:30am the next morning to find that the company had send me another order confirmation email for an order that was supposedly placed in the wee hours of Tuesday morning, this time in the amount of $198.32. I never placed or authorized this order, even though the order page shays, "you checked out on 5/9/23." When I called the company to have them cancel this order, they said that the order was already fulfilled, which means it would have to have happened between 1am and 7am, and that there would be a $25 restocking fee to cancel it. I immediately canceled by membership on the 9th of May, and the membership cancellation page stated that the membership wouldn't be completely cancelled until July. I've never heard of a company that refuses to cancel your membership the very month you initiate the cancellation. This is how the company makes their money, through predatory practices like these.
Hi Laura, we're so sorry to hear about your frustration with the restocking fee! It looks like while changing the date of your order there was some confusion regarding which order you were changing. We've gone ahead and waived the restocking fee for you and have completely canceled your second order as it seems it was a mistake. You should see a refund in full within 5-7 business days. We also want to let you know that once you cancel your account it is canceled immediately. Your account was closed as of 12:01:55 PM on 5/9/23. You should have received a confirmation email shortly after cancelling. If you have any other questions please do not hesitate to reach out at service@firstleaf.club.
Got an email about receiving a few bottles of wine for free if I paid shipping and handling, so I did. A few weeks later I was enjoying 7 bottles of Import and like clock work I get a few more every 3 months with a minimal payment. No complaints, all Imports and I get to add a review for every bottle.
Thanks for the 5 stars Manny! We're glad you enjoyed the wine. Don't forget to rate the wines in your account. After rating just 3 bottles, our recommendations are at a 96% accuracy rate!
My first sip was surprisingly smooth, very tasty an relaxing wine. This is a delightful wine and I will pass on a good word about this wonderful wine club. I love this wine!
I was a member of FirstLeaf for about 4 months, using an introductory special. The basic service is ok: you create an online profile of preferences and then refine those preferences by ranking each wine that you receive. The shipments come once per month, six bottles at a time. I diligently rated my first three shipments, and was disappointed when 1/3 of my fourth shipment contained Pinor Noir despite ranking every Pinor Noir that I'd received in the prior 3 shipments negatively. (I simply do not like Pinot Noir). If you do like a wine, you only have the option to order 6 or 12 bottles of it, as opposed to mixing or matching bottles in an order.
The biggest drawback of the service is that with the default order of 6 bottles per month you are expected to pay nearly $20 in shipping. You can get free shipping if you double the order, but the only option is to get duplicates of the same six random selections that you may or may not even like. Also, as noted previously, you can't mix and match orders by purchasing 6 bottles of a wine that you did enjoy and having it shipped with the monthly shipment of 6 random bottles.
I signed on to a different service that provides a default of 12 bottles every 90 days, always with free shipping, as well as the opportunity to mix and match my own bottle of 12.
Hi Emily, thank you for taking the time to write this review! We wanted to let you know that you can always buy 1 or more bottles of your favorites through our store, you never have to purchase a specific amount like 6 or 12. Our shipping has always been $9.95 for 6 bottle orders, however, all 12 bottle orders receive free shipping! We also offer the option to filter out specific varietal from all future orders. If you'd like to give us another shot just reach out to service@firstleaf.club, we'd be happy to update your account preferences and help you customize the perfect mix!
Wants to contact First Leaf before commit review
Wants to contact First Leaf before commit review
Wants to contact First Leaf before commit review
Hi George, let us know if we can help with anything at service@firstleaf.com!
This business is scamming retired peoples.( all customers)
If customer decide it return item ( Wine)
This business will not accept return
Hi Roman we apologize for any confusion! We always send a reminder a week before just in case you have to cancel a shipment, if it's in transit we can request a return to sender and process a refund once it's returned. Unfortunately, once an order has been delivered we are unable to process a refund. We try to be as transparent as possible and send you several emails ahead of time just in case you do have to cancel, or even return the order before delivery. As always, we are more than happy to offer a store credit for any wines you dislike once you've tried them. You can view our full refund policy on our website here: https://help.firstleaf.club/hc/en-us/articles/115011925068-Refund-Policy
Overview
Firstleaf has a rating of 1.6 stars from 30 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Firstleaf most frequently mention and customer service. Firstleaf ranks 95th among Wine sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi April, we apologize for the miscommunication here! We've updated your account email to the email address that works best for you. We can also confirm you have been refunded in full for your original order and a second order has been sent out free of cost. We are so glad we were able to find a solution that works for you. If you have any questions going forward feel free to reach out at service@firstleaf.club!