Fired Earth

Rubbish paint! After three coats of pain my cabinet is still streaky and looks a complete mess! My bathroom cabinet is a very expensive unit and I have now messed it up completely. Can a representative of Fired Earth please contact me. R350-00 down the drain plus the cost to replace my bathroom cabinet. Please phone *******962 urgently.

Ordered some hall tiles - had a professional builder to install them as instructed, but they stain terribly and look really dirty all the time.
I complained but they wont have anything to do with it

Fired earth customer services is dreadful. They will not take any responsibility for misleading customers or damage caused through their poor product knowledge and advice. They take the easy route and blame installation. After that they simply stop communicating leaving customers thousands of pounds out of pocket! I have always been a loyal customer of Fired Earth and spent thousands decorating my home with their products. NEVER AGAIN... DO NOT SHOP WITH THEM... THEY WILL NOT HELP YOU IF IT GOES WRONG

They very nice and helpful at the sales point. But when things started going wrong on their side, there practically was no 'Customer service' as such. Loss incurred £550 and although it was a manufacturing fault, Fired Earth refused to change or compensate for the tiles.
Therefore I advise 'keep away' fron this company, we had a quite bad and stressful experience!

Bought over £3,000 of tiles, grout, adhesive and tile sealant. Was told I needed 10 litres of sealant costing about £35 per litre and most importantly that I could return any unused sealant. Delivery of my order was 3 weeks later than initially promised, meaning that I lost my slot for the tilers until after Christmas. We actually required less than 1 litre of sealant. The tiles would not absorb any more (crackle glaze). I tried to return 9 litres of unused sealant (over £300) in January. The shop tried to claim I was lying, 10 litres of sealant should be required for crackle glaze tile (the a manageress claimed to have had personal experience of the volume of sealant absorbed by that type of tile). They tried every argument to avoid a refund. A huge argument in the shop to get a refund - I refused to leave the shop until they refunded me for the returned unused sealant (6 days outside their 14 day returns policy, NB they had told me on the phone they accepted that the delay over Xmas was thier fault and i could return unused product at any time) Eventually, after 45 mins argument (and three customers walking out of the shop because of the argument) they agreed a refund. The last straw was the shop manageress ( Cambridge branch) saying this is a one-off, we won't do this again. Never ever buy anything from Fired Earth. Great tiles but they are dishonest and the customer service is non existent. I relate this shocking experience so that you can avoid it by avoiding Fired Earth and especially their Cambridge branch.